Oracle Sales Cloud - For your sales need and beyond
November 13, 2017

Oracle Sales Cloud - For your sales need and beyond

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Engagement Cloud (formerly Oracle Sales Cloud)

We have implemented Oracle Sales Cloud Release 10 to 12 for a healthcare client on east coast. Sales Cloud is used by roughly 50+ employees across the team. It's worth mentioning that they already used the whole host of other Oracle Fusion apps such as Finances, HCM and Sales cloud with the web as well as mobile apps. The Sales cloud is used from the VP to the sales reps and it allows them to keep track of all sales activities and have great analytics at the same time.
  • As it is for any Fusion apps, Sales Cloud comes bundled with Social which is great to have for sales teams who communicate a lot internally.
  • Fantastic analytics capabilities. Not only in terms of reports but also in terms of very interactive charts and visual components like Infolets.
  • Customizable. For three different roles, we have three different dashboards which are completely custom made to ensure that each user sees the data relevant to them.
  • A very solid solution with a lot of advanced features.
  • Sales Cloud seamlessly integrates with other Fusion apps such as finance, PBCS, HCM.
  • It's extremely complicated to implement yourself. From a client's perspective, this could mean additional budget to hire a big team to successfully implement the product.
  • Sales Cloud has an awful amount of bugs.
  • Oracle Support which won't help you even if there is a critical production issue.
  • Difficulty in importing the data. This is especially a challenge if you have it in a huge amount.
  • Oracle Sales Cloud's fantastic analytics capability helps in visualising the data and numbers quite effectively
  • The employees using sales cloud have admitted having increased productivity
  • Visibly increased conversion rates ever since Sales Cloud has come in place
  • JDEdwards
Clients considered JDEdwards solution for sales because they had used it before moving to Oracle Fusion Cloud but the unreliability of JDEdwards was a big red flag which prompted them to move to Oracle Sales Cloud.
If you need a single solution that can be used not only by your executive team but also your sales reps and everyone else in between, Oracle Sales Cloud is a great option to go with. If you happen to have other Oracle Systems such as Fusion HCM/CRM/PBCS, it will only be logical to add this instead of any other application since they all integrate so well.