Enterprise Content Management with Oracle WebCenter Content
Updated February 21, 2014

Enterprise Content Management with Oracle WebCenter Content

Scott Lewis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

11g

Overall Satisfaction with Oracle WebCenter Content

I am an enterprise content management consultant. My company designs and builds implementations of content management solutions for public and private sector organizations who need to manage hundreds of thousands upwards to millions of documents for web and non-web use. Oracle WebCenter Content is built on a robust content and document management repository with fully customizable metadata and that scales extremely well. WebCenter Content provides enterprise-wide content management, not just web content management (though it does that too). The system uses web service APIs to allow third-party as well as other Oracle tools to leverage its capabilities so it is highly adaptable to almost any business need.
  • WebCenter Content's biggest strength is its robust content repository
  • WebCenter Content provides SOAP and JSON web service APIs for integration with third-party and custom tools
  • WebCenter Content has very strong yet flexible access control and security
  • WebCenter Content has very powerful, customizable workflows to accommodate any organizational authoring, editing, and approval structure
  • WebCenter Content provides excellent tools for development, staging, and production authoring/developing, testing, and publication
  • Metadata for content stored and managed in WebCenter Content is fully customizable so custom rules can be created to store, retrieve, and manipulate content individually or in batch.
  • WebCenter Content is fast and scales very well for optimal performance.
  • Better user experience, especially in SiteStudio, the web development IDE.
  • More modern user interface features such as drag-and-drop web page construction
  • More modern and visually appealing user interface overall
  • A full implementation of WebCenter Content as a managed node in the WebLogic application server to leverage all of WebLogic's capabilities
  • Integration of a web experience/campaign management tool for managing online marketing targeting and personalization
  • When integrated with a system like Biscom, WebCenter Content makes document capture, retention, and archiving much more efficient and cost-effective.
  • When integrated with a system like Siebel CRM, WebCenter Content makes communications with customers/leads more efficient.
  • Leveraging the robust content authoring capabilities has helped our web clients reduce the amount of involvement required of IT services during the normal course of web content authoring and management.
I can't really provide an answer for this question because I think the basic premise is flawed. Which system an organization selects is based (or should be based) on their unique business and organizational requirements, not the features of the system. We do not recommend a particular solution to a client based on subjective preference for one system over another but rather for its appropriateness to achieve a particular goal or collection of goals.
We are a consulting firm that does implementations of Oracle WebCenter Content. As long as there is customer demand and, more importantly, Oracle WebCenter Content continues to address the needs of customers, we will continue to implement the system.
For organizations that have a huge number of documents in a variety of formats (MS Word, PDF, text, etc) to manage - and by huge I mean hundreds of thousands or millions, WebCenter Content is a great solution. WebCenter Content is also a great choice if/when an organization has a lot of users with different roles and permissions to be managed. During the selection process the focus should be on how the client actually works. Implementation and development are relatively small parts of the overall life cycle. What is important to ascertain is who will be using the system (authors, administrators, editors, etc), what tasks or objectives do they need to complete, and what the content creation, review, editing, approval, and maintenance process looks like.