Enterprise Content Management Software
Best Enterprise Content Management Software
- Top Rated Enterprise Content Management Software include: M-Files, OnBase by Hyland, Box, Laserfiche, and Alfresco ECM.
- Other Enterprise Content Management Software on the TrustMap include: IBM FileNet, EMC Documentum, MS SharePoint, Oracle WebCenter Content, and IBM ECM.
- A complete list of Enterprise Content Management Software is available here.
TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap, and those above the median line are considered Top Rated.
Enterprise Content Management (ECM) Software Overview
What is ECM Software?
Enterprise Content Management (ECM) platforms present a system for capturing, preserving, and managing unstructured content and documents. They also secure them digitally in compliance with policy. ECMs make these records retrievable and shareable. Content can be transferred with minimal risk to the content's security.
ECM Software Features & Capabilities
Capture, Imaging: The system supports the digitization of content.
File Sync, Storage, Archiving: Foundational to the ECM is its storage system for long-term preservation & retention of content in an organized fashion.
Document Management: Beyond capture, the ECM supports sharing, distributing, printing, faxing, etc.
Records Management: Secure, policy-controlled and compliant storage, retrieval and production of records, transactional or otherwise.
Search & Retrieval: Helps users find the content they are looking for. Various methods for assistance include filters, tags, metadata, and the like.
Collaboration: ECM support file and content sharing within the enterprise, or integrate with preferred collaboration software or modules.
Content Publishing & Creation: Some ECMs also support the publishing of content to web pages.
Security, Risk Management & Information Governance (IG): Security controls with rules, policies, and permissions defining and delimiting access to content and records. This is a core feature and a necessity for enterprises.
Integrations: ECMs integrate with multiple 3rd-party systems such as electronic signature software, hardware (printers, scanners, etc.), digital asset management, Disaster Recovery solutions, CRM, ERP, and web content management systems (WCMS, or CMS).
Enterprise Content Management (ECM) software is designed to facilitate lifecycle management, information governance (IG), and collaboration. Modern ECM systems should provide a single source of truth. Additionally, they should offer features for version control and synchronization, intuitive search, and discovery. It is also important for ECM software to integrate with other applications to deliver viewable content across multiple platforms.
The timely delivery of contracts and other transactional documents is also an important component of business process management (BPM). This is a secondary goal of ECM software. Security and optimized business processes are built into a successful ECM's content storage and retrieval systems.
ECM software products may have a one-time/ annual license fee that can start in the $2,000-$3,000 range, Alternatively, they might offer a monthly subscription fee that is per user per month. The subscription fees start at $15-$20/month/user and increase proportionally with the size of the company. Certain ECM vendors also offer a free trial.
However, many ECM vendors do not openly disclose their prices but will provide a quote upon request.
Enterprise Content Management Products
Microsoft SharePoint is usually considered an internal content management product, but it also features web content management capabilities for managing external website content. SharePoint is a very broadly adopted solution and competes successfully with Oracle, EMC Documentum and OpenText in the...
PowerDMS is a document management system focused on compliance and industry policy regulations. It is commonly used by Law Enforcement, Healthcare, Fire/EMS, and Corrections organizations.
Box is an online file-sharing, storage and collaboration service provider that caters to individual users as well as businesses.
Laserfiche has two main editions: Rio and Avante: Laserfiche Rio is designed to meet the needs of large organizations that have more than 100 users. It combines content management functionality with business process management (BPM), security and auditing, unlimited servers and a thin-client...
M-Files enterprise information management (EIM) solutions aim to eliminate information silos and provide quick and easy access to the right content from any core business system and device. According to the vendor, M-Files achieves higher levels of user adoption resulting in faster ROI with an...
eXo Platform is an open-source, social-collaboration software designed for enterprises. Some key features include: Enterprise Social Network, Enterprise Content Management and Social Collaboration.
Alfresco ECM is a free enterprise content management system for Microsoft Windows and Unix-like operating systems. It comes in three editions: Alfresco Community Edition is free software, licensed open source. Alfresco One is commercially & proprietary licensed open source, open standards and...
OnBase by Hyland is a leading enterprise content management system, from Hyland Software headquartered in Ohio.
Micro Focus Vibe is a web-based team collaboration platform developed by Novell, and was initially released by Novell in June 2008 under the name of Novell Teaming. Novell's acquisition by Micro Focus was completed in April 2015. Vibe is a versatile collaboration solution that can serve as a...
According to Forrester, EMC Documentum is "a legacy product that has long been at the forefront of the ECM market, with a broad range of capabilities and strengths, particularly in its document management support". EMC Documentum offers a suite of ECM capabilities.
IBM Enterprise Content Manager and Enterprise Content Management (ECM) applications enable organizations to manage all forms of content and secure secure data with respect to compliance needs. The platform enables capture, activation, sharing, analysis and governance of unstructured data to lower...
Oracle WebCenter Content is Oracle's ECM Suite. This product is tightly integrated to other Oracle products and provides ECM functionality to Siebel CRM and PeopleSoft. The WebCenter product family also includes Oracle's CMS (WebCenter Sites) which they acquired from FatWire.
OpenText is the largest of the ECM vendors, having grown through acquisitions. The platform handles all the standard ECM functions including records management, archiving, search and discovery, The product competes with EMC Documentum, IBM FileNet, Oracle WebCenter and Hyland OnBase. OpenText ECM...
docStar is a document management software offering that was acquired by Epicor in 2017.
SmartSearch is a content management system that is offered as both a departmental and enterprise class document management solution that is designed to allow organizations to easily scale to their document management software needs.The vendor says that the flexible nature of SmartSearch makes it...
Curata's content marketing platform (Curata CMP) enables more efficient content creation with greater impact on pipeline. According to the vendor, this solution enables users to: Analyze marketing and sales pipeline impact: Instantly access content metrics such as leads generated/touched and sales...
IBM FileNet Content Manager is a category-leading product and includes functionality for document management, business process management, November 1, 2011 © 2011, Forrester research, inc. reproduction Prohibited The Forrester Wave™: Enterprise Content Management, Q4 2011 For Content &...
Xerox offers DocuShare, an established enterprise content management (ECM) system.
XWiki Collaboration Suite (XCS) is a software solution that is built on top of the XWiki Enterprise Open Source project. According to the vendor, XCS tackles 2 main use cases: Information & Knowledge Management Collaborative Work It is available on premise or as SaaS and is packaged with XWiki...
MangoApps offers digital workplace solutions that combine intranet, collaboration, messaging, learning & 50+ built-in integrations for your business. MangoApps serves organizations with 50-50,000 employees in a broad range of industries from retail, healthcare, manufacturing, not-for-profit,...
Hippo is an open-source Java based content management system, available under the ASL 2.0, though many modules are only available under a commercial license. The product was acquired by BloomReach in late 2016 and is offered and maintained by BloomReach.
FileBound is an enterprise content management system, acquired and now supported by Upland Software (since 2013).
Veeva Vault is an enterprise content management (ECM) system from Veeva Systems headquartered in Pleasonton, California.
Workshare’s platform is designed to empower professionals to compare, protect and share their high stakes documents on any device. Content owners can accurately track and compare amendments made by all contributors. While businesses have secure ways to work collaboratively and control the process...