Parature from a user's perspective
Updated March 18, 2015

Parature from a user's perspective

Terry Moon | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Parature

The organization I was in was used by IT as a Helpdesk tool to capture, route and track Helpdesk tickets. I believe it was only being used by IT. The business problems addressed were that you don't have to be a rocket scientist to use it and that being a cloud based product made it easier to manage from an IT perspective.
  • Works pretty well with all web browsers
  • Does not need a ton of training to use
  • Reduces the time to input and track tickets allowing the technician to do what they get paid to do, concentrate on fixing things
  • Keep it simple - too many ticket routing tools like this try to do too much which ends up requiring more training time to use and makes it cumbersome for the user in production
  • Love the fact that its web browser based but I'd love to see a Cloud Client that can be installed on the workstation so the user has a choice
  • Faster ticket processing times
  • Fast implementation via Cloud
I'm currently using Solarwinds Web Help Desk and I think the 2 are very comparable. I didn't select either product but I'd rate Parature at the same level as WHD or better.
Small environments or environments where the users aren't tech savvy are the ideal place for Parature. I only give it a 7 because I didn't use it long enough to really dive into it.

Using Parature

If I were the decision maker who purchased Parature, I'd renew it. It seemed to be popular with the people who were using it because of ease of use.