Parature from a user's perspective
Updated March 18, 2015
Parature from a user's perspective
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Parature
The organization I was in was used by IT as a Helpdesk tool to capture, route and track Helpdesk tickets. I believe it was only being used by IT. The business problems addressed were that you don't have to be a rocket scientist to use it and that being a cloud based product made it easier to manage from an IT perspective.
- Works pretty well with all web browsers
- Does not need a ton of training to use
- Reduces the time to input and track tickets allowing the technician to do what they get paid to do, concentrate on fixing things
- Keep it simple - too many ticket routing tools like this try to do too much which ends up requiring more training time to use and makes it cumbersome for the user in production
- Love the fact that its web browser based but I'd love to see a Cloud Client that can be installed on the workstation so the user has a choice
- Faster ticket processing times
- Fast implementation via Cloud
I'm currently using Solarwinds Web Help Desk and I think the 2 are very comparable. I didn't select either product but I'd rate Parature at the same level as WHD or better.