Patriot Software - a brilliant payroll solution for entrepreneurs!
October 12, 2021

Patriot Software - a brilliant payroll solution for entrepreneurs!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Patriot Software

Patriot Software is a great balance between a simple do-it-yourself payroll solution and a full service provider. At the maximum I had 5 employees on payroll, and at the minimum it was just me. I was previously paying a payroll provider a few hundred dollars a month to take care of this for me, and they screwed up so many times - missed pay date, depositing to incorrect accounts, overpaying, underpaying, not filing taxes correctly... it was a huge headache. Patriot's interface is very simple to use, and when I need more advanced help or technical/tax questions, their support team is lovely over either email or phone. They are fast, professional, and always strive to completely satisfy my issue. I've had a few hiccups with unemployment tax reporting and rates, and they've helped me right through that.
  • Simple to use
  • Professional support staff
  • Cost friendly
  • Lower cost option for single member payrolls
  • It saves me time; I run two payrolls a month and it takes me about 10 minutes a month total
  • I get peace of mind: their full service payroll takes care of all the tax paperwork so I don't do it wrong and incur costly penalties
  • Intuit Online Payroll (discontinued)
I briefly used Intuit Online Payroll, and it was expensive, had no support, and was very frustrating to use.
I also used 3 local tax companies for payroll - they were extremely expensive and messed up all of the time. Their employee turnover was very annoying (and it seemed to happen every other month) and each employee did things differently. When I let one of my employees go, the last company paid them after termination (2 weeks of salary), and had to get into a legal battle because the employee would not give the money back.

Do you think Patriot Software delivers good value for the price?

Yes

Are you happy with Patriot Software's feature set?

Yes

Did Patriot Software live up to sales and marketing promises?

Yes

Did implementation of Patriot Software go as expected?

Yes

Would you buy Patriot Software again?

Yes

The interface is great and makes it very simple to do routine tasks.
The only thing that I think can be a little daunting is their reporting or maybe terminology - "Payroll Register" vs. "Payroll Details" are similar but contain different information, and within each of those there are filters for Summary/Totals/Employee which get confusing if I want to find, say, how much I've paid a particular employee this year.
All of the interactions I've had, both phone and email, have been swift and thorough.
In my view, Patriot is a perfect solution for businesses with 50 or fewer employees. I can imagine things get very complicated with more than 50 employees and I just can't attest to how well it would work for that size of a business.

It's brilliant (and the best I've found) for single member LLCs or businesses with under 10 employees.

Patriot Software Feature Ratings

Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated