My Experience
August 04, 2021
My Experience
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Penelope by Social Solutions
It is only used within 3 locations of Volunteers of America SE: Warner Robins and Columbus, Georgia and Birmingham, Alabama. We assist veterans with housing and utility assistance as well as assisting them with employment needs which may include employment searches. We monitor their progress by using a form called the Individualized Employment Plan which is uploaded into Penelope.
- It gives notifications well. Allows us to know when we have passed a deadline or who we have missed in calling for case update.
- Tracks all personal information very well.
- Allows to track and dates our notes.
- Able to upload documents that may be necessary at a later time.
- We are not able to delete past discussions. At this time, I have over 1,000 discussions that I wish I could delete.
- For the main page where it lists all of our case loads, not able to sort by only a certain group of people. They are all together: Active cases and Follow Up cases.
- Occasionally, I may get an "Error" message and it will not save my work.
- Recording case notes.
- Tracking pertinent information.
- Completing/tracking case assessment.
- Positive - Liking how it stores information.
- Positive - Able to print documents.
- Negative - May be difficult to navigate through.
I have used the HMIS (Homeless Management Information System) data base. I have not ever evaluated this particular data base. One thing different about it, we do not build our own profile, someone does it and it is the same for everyone that uses it. Also, they provide much training for this particular data base and provide many workshops.
Do you think Penelope delivers good value for the price?
Not sure
Are you happy with Penelope's feature set?
Yes
Did Penelope live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Penelope go as expected?
No
Would you buy Penelope again?
No