Penelope review
December 06, 2021

Penelope review

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Penelope by Social Solutions

Client database, client data, program data.

Pros

  • Easy to create clients, manage groups, open and close cases and services

Cons

  • Not always user friendly interface
  • When errors are made, difficult to correct
  • When in groups and marking attendance, no options for "select all" to mark all as attended or not attended; need to manually open each one to mark attendance
  • Keeps program attendance more organized
  • Can extrapolate data for stats for funders

Do you think Penelope delivers good value for the price?

Not sure

Are you happy with Penelope's feature set?

Yes

Did Penelope live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Penelope go as expected?

I wasn't involved with the implementation phase

Would you buy Penelope again?

No

[In my experience] I find that information gets lost or else there are too many places where it can be stored. For a client, you can store their pregnancy information in their individual file or case file, or service file.

Comments

  • Kim Phipps | TrustRadius Reviewer
    Kim Phipps
    (Vendor Representative) commented 4 years ago
    Thank you for taking the time to provide feedback. We are sorry that your experience has not been as beneficial as what we intend for our clients. We'd be very happy to have your Client Success Manager contact you to see if we can help streamline storing information. If you'll respond with your name or email, we'll have your Client Success Manager reach out. Thank you.

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