QoE and Shaper that helps offer a great customer experience
October 31, 2022

QoE and Shaper that helps offer a great customer experience

Darin Steffl | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Preseem

We use Preseem for 3 main use cases. First is QoE, Quality of Experience, which allows us to see our overall network performance as well as individual Access Points. This helps show us if an AP is providing a good experience or if there's issues causing poor speeds and latency. After we are able to fix the problem, we use Preseem to verify improvements in speed/latency.

Second, we use Preseem for rate plan shaping using FQ_CODEL, which helps rate limit the customer speeds to the plan they're paying for while maintaining low latency. Instead of a sluggish experience while they max out their speeds, all applications still feel quick and without issues with VOIP or gaming.

Third, we have Preseem send usage data back to Azotel, our billing system, so we can monitor for abusive usage and handle data thresholds to provide fair usage to all customers.

Pros

  • Excellent web interface that shows all the relevant performance data
  • Great customer service
  • Fair pricing
  • Great rate plan shaping to maintain low latency
  • API integration with our billing systems and many others

Cons

  • Better help guides to train users like our office staff
  • Lack of DPI to classify traffic for customer education
  • QoE Data in the web portal
  • Rate plan shaping using FQ_CoDel
  • API integration with our billing system
  • Fewer support calls as a result of better rate plan shaping
  • Better visibility into issues when customers do report a problem
  • Verification of fixes we make to confirm we made things better

Do you think Preseem delivers good value for the price?

Yes

Are you happy with Preseem's feature set?

Yes

Did Preseem live up to sales and marketing promises?

Yes

Did implementation of Preseem go as expected?

Yes

Would you buy Preseem again?

Yes

For any ISP that wants to know the QoE their customers experience while using their service, Preseem is an excellent choice. The rate plan shaping also makes sure the connection feels fast, even if the speeds are being 100% utilized by the customer. This is not a DPI service though, so you can't classify or shape certain services over others. All traffic is treated fairly, and small flows are moved to the front of the queue to make sure interactive traffic like VOIP, DNS, and gaming is working well ahead of large downloads.

Preseem Feature Ratings

Network monitoring
10
Baseline threshold calculation
10
Network capacity planning
10
Network mapping
10
Wireless infrastructure monitoring
10

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