Proofpoint Targeted Attack Protection
Anonymous | TrustRadius Reviewer
December 08, 2018

Proofpoint Targeted Attack Protection

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Proofpoint Targeted Attack Protection for Email

Proofpoint Targeted Attack Protection for Email is being used by our organization to identify malicious email campaigns and which users that it might affect. It is being used across the whole organization, and identifies the VAPs (Very Attacked People) as well as VIP users, to narrow down our focus during an investigation into an incident.
  • Identify whether an email was received or blocked by a user.
  • Identify whether a malicious link in an email was clicked on or not.
  • Listing of the severity of the campaign, as well as the spread (how many other customers were affected).
  • Cloud integration ( in progress).
  • Integrating the GUI with the Email Security Admin portal (instead of two different logins).
  • Decrease investigation time for an incident.
  • Better visibility into our threat landscape.
The information security operations team finds it valuable because they manage the email security infrastructure (Targeted Attack Protection complements the Email Security and Protection solution).
Proofpoint Targeted Attack Protection for Email does very well to identify advanced email threats that aren't necessarily identified by the Proofpoint Email Security and Protection solution, and in turn is complemented by the Threat Response Auto-pull feature (to remove emails from a user's inbox if it was delivered, but through further analysis deemed actually part of a malicious campaign).
Proofpoint Targeted Attack Protection for Email is good for identifying malicious email campaigns, and whether a user might be affected by this (if they clicked any links in the email). We can also see whether this was a broad email campaign or specifically targeted towards our company or a certain industry, or possibly specific users.

Using Proofpoint Targeted Attack Protection for Email

  • Identify potentially malicious emails that were delivered or blocked.
  • Identifying links in an email that were clicked on (and permitted or not).
  • Identify email campaigns affecting our organization.
It's a useful feature that complements other Proofpoint solutions

Evaluating Proofpoint Targeted Attack Protection for Email and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation

Proofpoint Targeted Attack Protection for Email Implementation

Pro services team was helpful
Change management was a small part of the implementation and was well-handled

Proofpoint Targeted Attack Protection for Email Support

Generally have had good response and resolution time with knowledgeable technicians, and if needed the ticket is moved to someone with more expertise to better address the issue. Have used the ticketing portal, phone, as well as the beta chat feature (permanent please!)
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None

Using Proofpoint Targeted Attack Protection for Email

Proofpoint Targeted Attack Protection for Email has an intuitive interface that is well laid out and had a graphical improvement recently.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None