Stop wasting time and money, go with the best.
April 15, 2021

Stop wasting time and money, go with the best.

Jimmy Minnick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Redwood Business Process Automation

We use Redwood to handle all of our batch scheduling need[s] across several environmental landscapes. We are a global company and virtually every SAP job that we run, runs through Redwood - as well as a multitude of file transfers to and from vendors as well as to and from internal users. Using Redwood gives us a centralized location to do all this without having to have several different scheduling tools. It also means that we don't have to have several teams to manage the scheduling, which results in not only cost savings made from eliminating the old antiquated software, but also the savings that come from streamlining your organization once the old software has been removed.
  • SAP Batch Scheduling - This is THE BEST tool for triggering SAP jobs, bar none.
  • User management- Other scheduling tools make it much more difficult to manage user access. Redwood user access management is a breeze and take less than half the time it take in other products.
  • Scheduling Flexibility- The ease with which you can make custom time windows with Redwood is one of my favorite pluses. You can build as simple or as complex of a time window as you need to with Redwood.
  • Support- The support that you get from Redwood is in my opinion the best in the world. I have dealt with all the big name players in IT and they all pale in comparison to Redwood. You will never feel like you are in it alone with the best support in the world right at your fingertips.
  • I get asked what improvements can be made and honestly I think its a perfect tool. It is the best scheduling tool I have used and I have been in the business for 25 years. If there were any improvements to be made, chances are the development team is already working on them before I even knew I wanted it.
  • Flexibility to scale up or down is an important feature for us. Being in the energy sector our job counts can vary wildly, we could run anywhere from 1 million jobs a month to upwards of 3 million jobs a month. Redwood has the flexibility built in to handle whatever load we throw at it.
  • Stability in a SaaS solution is critical and with Redwood we have it. If its not running, then its not helping you and with Redwood they guarantee and deliver on extreme high availability. Even the periodic patches and upgrades that are pushed out are minutes at most worth of down time. This is very important in a 24x7x365 global operation.
  • Quality in the product and in the sales and support team that back up the product. With Redwood you don't just buy a product and then you're on your own once the check clears. You have support any time, day or night wherever you are in the world. As the person responsible for this product at my organization, I'm expected to have the answers to all the crazy questions my customers ask - I don't always. Redwood sales and support do though, they have never failed to provide me a real and logical answer for even the craziest of questions from our end.
  • Redwood has had nothing but positive impact on our business. With it we have been able to streamline our processing, reducing thousands of jobs that users have submitted and left orphaned.
  • It also gave us the ability to combine multiple workflows via event dependencies. I know that is offered in other tools but in my experience they do not perform as well as Redwoods do.
  • By giving us so much more control and streamlining we have saved countless amounts of bandwidth on our systems. Those kinds of benefits just cant be measured. Before Redwood got implemented here our users were hitting the system at will, it was like the wild west and because of that we had frequent unplanned outages and long running looping processes. Now, the only outages we have are planned, for maintenance.
I have used a variety of scheduling tools over the years. Going all the way back to mainframe schedulers, AS400 schedulers, even some of the more recently developed SAP schedulers. The problem with so many of those other schedulers is that they are either overcomplicated, or too bubble-gummy. The other tools don't seem to give you the flexibility to make those determinations yourself, they tell you "thanks for the payment, now you have to run your jobs the way we say". Redwood gives you the ability to make your tool as simple or as complex as you need it to be. I always prefer to keep it simple but on occasion a particular process may require some added layers of complexity. Not every job you create needs to read like war and peace, so why waste time doing that?

Do you think Redwood Business Process Automation - Workload Edition delivers good value for the price?

Yes

Are you happy with Redwood Business Process Automation - Workload Edition's feature set?

Yes

Did Redwood Business Process Automation - Workload Edition live up to sales and marketing promises?

Yes

Did implementation of Redwood Business Process Automation - Workload Edition go as expected?

Yes

Would you buy Redwood Business Process Automation - Workload Edition again?

Yes

I think that any company that is running SAP should be triggering their jobs with Redwood. The scheduling features and options in Redwood give you so much more flexibility than the options provided by SAP. As more and more security mandates come down from the ivory towers, it seems the best idea for companies is to restrict individual access to the production SAP environments and run it all through a scheduling tool, my preference obviously being Redwood. It also enable[s] you to keep longer history for your jobs than SAP traditionally prefers. It gives you a centralized location where you can track all of the jobs you have been running, if you are doing file transfers you can track the success or failure of those transfers much easier using Redwood than you could if you just sent them off to some file transfer service. In my humble opinion, if you are running SAP, you shouldn't be doing it without Redwood. It's not just an SAP tool of course, but all of my experience has revolved around SAP being the central data processing system which is why I've focused so much of my review of Redwood around that.