Item: REsimpli
Rating: 9
Author: Bryce Robbins

Overall Satisfaction with REsimpli

Use Cases and Deployment Scope

We use it to follow up with all of our leads by Phone, SMS, and Email. Everything is one place, all of our notes, records, files, tagged comments, KPIs, etc. It has replaced so many systems, reduced redundancies, and acts as our main point we reference for all of our deals.

Pros and Cons

Pros

Keeping track of all notes and records
Drip Campaigns for Automated Follow Up
Reliable SMS, Calling, and Emailing system.
Constantly being updated (web and mobile app) adding new features to make it even easier to manage our leads.

Cons

Mobile app has its share of issues, and each update seems to break something that worked fine in the previous iteration. It doesn't nearly as much attention as a lot of investors manage their leads while on the go and are not necessarily at their computers all of the time. That aside, it is very reliable and stable in general.
The tech support is hit and miss. Sometimes the rep I get is very helpful and able to respond in an intelligent fashion, but I do often get responses that make me wonder if they read the initial message. This is quite rare though and overall I am pleased the customer support. To be Frank, with the numbers of users they have and the complexity of the system, it is pretty amazing that they are able to keep with all of the tickets and respond to each and every user, so kudos to them!

Return on Investment

Reduced our time wasted on managing multiple systems
Made it easier than ever to see at a glance what needs to be done. The task management system is very flexible and robust.
No leads can slip through the tracks if the system is used well by the team.

Usability

The system is very intuitive to use and offers a nice graphical interface to see the stage of a lead. There are other features, including a mobile app, that make it super easy to communicate with each lead and also maintain communication between team members.

Alternatives Considered

They are by far a better solution. I know many people that have switched over from that system and their only regret is not switching sooner. There are other options such as Podio but it requires a large up front investment and ongoing management to keep all of the systems working properly. REsimpli is a one stop shop!

Key Insights

Do you think REsimpli delivers good value for the price?

Yes

Are you happy with REsimpli's feature set?

Yes

Did REsimpli live up to sales and marketing promises?

Yes

Did implementation of REsimpli go as expected?

Yes

Would you buy REsimpli again?

Yes

Likelihood to Recommend

If you are investor looking for an all in one CRM that can manage all of your leads, manage your messages, internal communication between team members, act as your list database, manage KPIs, record calls, offer e-sign options, ringless voicemails, a mobile app that truly works, and a great customer support team, this system can be a great solution.

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