Item: BHN Rewards
Rating: 9
Author: Verified User

Overall Satisfaction with Rybbon

Use Cases and Deployment Scope

We use Rybbon to incentivize customers to provide feedback on our software and to gather an NPS score. We chose Rybbon because of its integration with the survey software we utilize. Rybbon made it extremely simple to reward survey respondents with a gift card of choice and it helped the response rates of our surveys improve immensely.

Pros and Cons

Pros

Integrate with Survey Monkey
Provide ample options of rewards
Simple workflows

Cons

Dynamic pricing, it would be great to be charged for rewards after our survey closes rather than guess at how many we need to buy up-front.

Most Important Features

Integrations
Automatic reward distribution
Tracking

Return on Investment

35% increased survey response rates

Key Insights

Do you think BHN Rewards delivers good value for the price?

Yes

Are you happy with BHN Rewards's feature set?

Yes

Did BHN Rewards live up to sales and marketing promises?

Yes

Did implementation of BHN Rewards go as expected?

Yes

Would you buy BHN Rewards again?

Yes

Likelihood to Recommend

The Rybbon integration with SurveyMonkey has saved us an incredible amount of time by automatically rewarding users who respond to the survey. It is perfect for this scenario and we will continue using it!

Comments

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Seamless Integration with SurveyMonkey to Increase Response Rates