Item: Sage 100
Rating: 6
Author: Verified User

Overall Satisfaction with Sage 100 ERP

Use Cases and Deployment Scope

We use the software across the entire organization. It serves as the organization's general ledger as well as provides functionality for billing, sales and customer management, procurement and vendor management, and inventory control.
The initial issue that prompted the switch to MAS200 was needing the functionality of a Windows based accounting package. This made employees more productive compared to the terminal based solution previously used.

Pros and Cons

Pros

Tremendous value for the cost of the solution
Increased visibility into order fulfillment for client facing employees
Integration with third party applications to facilitate fulfillment

Cons

Introducing a web-based "inventory advisor" is a nice step, but Sage 100 would be far more effective as a web-based semi-real-time ERP. Would help better support fulfillment and light manufacturing.
On an older version of the application, our team had trouble posting invoices when sales orders were being accessed.
Most of our team was self-taught on the application, reducing how well we could use the application. Our perception was that additional training and support was not available.

Return on Investment

Increased employee efficiency
Better customer service through the RMA module
Improved planning and allocation through data mining

Alternatives Considered

MS Dynamics GP

We preferred the cost point and overall value we felt we got as opposed to the competition

Likelihood to Renew

I would put this out to bid, if I were at the same organization. There have been a lot of improvements and changes in enterprise software and my preference would be to find a good web-based or cloud-based tool. Lower overall cost of ownership and improved efficiency would be my target criteria for a rebid of this.

Likelihood to Recommend

I think Sage 100 is a very good choice for an organization that is doing light manufacturing or value added reselling. The ability to track customer data, extract information related to sales and returns and construct targeted marketing campaigns allowed our organization to maintain growth in down times. The other bid savings we got from the ERP tool was increased productivity. We had our best year using the revenue per employee and net income per employee metric after empowering the team with this platform.

Sage 100 ERP Implementation

Implementation Rating

We had an advantage in implementing the tool in that our director of Ops had been part of the team implementing the ERP for other users so we knew what to expect and were able to avoid a lot of the challenges people sometimes face with implementations. However, the process still took far longer than desired.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Yes - We used a phased implementation. Step one was to set up the GL/AP/AR and Inventory pieces. We implemented Customer Master and Sales functionality next. After that we included the service piece and improved tracking of product builds through bill of materials. Subsequent to implementation, we tinkered with different modules, but didn't add anything beyond the core we wanted from the get go.

Change Management Lessons

Change management was minimal

Implementation Issues

Delays. We had an initial timeframe of three months and it pushed to nearly eight.

Comments

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MAS200 was a good solution for SMBs

Software Version

Modules Used