Salesforce- Lightning Strikes Twice
November 23, 2021

Salesforce- Lightning Strikes Twice

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Lightning Platform (formerly Salesforce App Cloud)

We converted over to the Salesforce Lightning Platform from the standard cloud over the past few years- and appreciated many of the changes it brings with it. It's not across the entire organization just yet, but it does help in streamlining the Salesforce experience and make integration a little bit easier.
  • Ease of use.
  • Clean interface.
  • Good integration and sandbox.
  • Interface can be TOO simple at times.
  • Some previously available options are hard to find.
  • Specific workflows can be challenging to create.
  • With properly defined workflows system runs quickly and efficiently.
  • Ticketing is quicker- leading to faster case resolution times.
  • Good metrics for tracking sales/support.
We have always been a Salesforce shop, but have grown with the App Cloud platform as it's evolved. We eventually moved to lightning based on the streamlined interface and increased ease of use for our employees. So far we are happy with the results. Would definitely recommend it to others looking for a similar platform.

Do you think Salesforce Lightning Platform delivers good value for the price?


Are you happy with Salesforce Lightning Platform's feature set?


Did Salesforce Lightning Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Lightning Platform go as expected?


Would you buy Salesforce Lightning Platform again?


SolarWinds NetFlow Traffic Analyzer (NTA), SolarWinds IP Address Manager (IPAM), SolarWinds Network Performance Monitor (npm)
Salesforce Lightning is definitely well suited when it comes to regular day-to-day tasks such as ticketing and sales workflows. It was a bit of a tough transition as the 'cleaner' interface can make it harder to find options/dropdowns that were more front and center in the App Cloud version.

Salesforce Lightning Platform Feature Ratings

Ease of building user interfaces
Platform management overhead
Not Rated
Workflow engine capability
Platform access control
Services-enabled integration
Not Rated
Development environment creation
Development environment replication
Issue monitoring and notification
Not Rated
Issue recovery
Not Rated
Upgrades and platform fixes