A powerful tool for a company ANY size
November 04, 2021

A powerful tool for a company ANY size

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Lightning Platform (formerly Salesforce App Cloud)

Our company leverages the tool as a primary CRM for our sales team, pre-sales team, and customer experience team. We have custom integrations and API's across another CRM and still prefer Salesforce Lightning Platform. We're able to bundle and categorize clients based on segments that are custom to our operations, and it provides us enough resources to undertake all marketing efforts, and reporting efforts down the line.
  • Categorizes contacts and companies according to custom and pre-made fields.
  • Allows for a very high detail of user permission management.
  • Simple interface that loads fast and without a hitch.
  • UX could be prettier
  • API integration support should be simpler.
  • Scalable solutions that allowed us and our database to grow.
  • Marketing integration into another CRM for automation efforts.
  • Fast response from our representative in the most critical time.
Salesforce, while more expensive, provides faster support, higher scalability options, and an increased opportunity to change any details whether it's about user permissions management, custom field or object creation, or an integration of another application. What really sets up apart, is the test environment that we can program and test any changes we make before putting them online.

Do you think Salesforce Lightning Platform delivers good value for the price?


Are you happy with Salesforce Lightning Platform's feature set?


Did Salesforce Lightning Platform live up to sales and marketing promises?


Did implementation of Salesforce Lightning Platform go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Lightning Platform again?


Salesforce Lightning Platform is excellent for companies that need a CRM that is customizable, and efficient. It can serve for a small business, SMB, and for a large multi-million dollar corporation. It is, however, quite tiered, and might not be the most suitable option based on it's cost, especially for smaller companies.

Salesforce Lightning Platform Feature Ratings

Ease of building user interfaces
Platform management overhead
Workflow engine capability
Platform access control
Services-enabled integration
Development environment creation
Development environment replication
Issue monitoring and notification
Issue recovery
Upgrades and platform fixes