Great Product for Small Businesses
February 27, 2024
Great Product for Small Businesses
Score 10 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with Salesforce Service Cloud
Salesforce Service Cloud is a great tool to use within our organization as it has a very easy-to-use interface, can easily track our tasks and add notes and details if needed, as well as vast integration with other third-party apps. This makes it very easy to update a client record within the system and be able to view it in different formats whether through a desktop, mobile, tablet, etc.
- 3rd party app integration
- Easy-to-use interface
- Great customer service
- None at this time
- I am not the one who pays for the service, but it has been very beneficial.
Salesforce Service Cloud has especially helped our organization with case management overall. This has kept the entire team up to date with where we are and if any collaborative work may be needed.
Salesforce Service Cloud has more unique customization features that benefit the organization as a whole.
Do you think Salesforce Service Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Service Cloud's feature set?
Yes
Did Salesforce Service Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Service Cloud go as expected?
I wasn't involved with the implementation phase
Would you buy Salesforce Service Cloud again?
Yes