Feedback

Very good and SAP S/4HANA Cloud was addressed most of the business solutions in our organisation after implementing all types of joule implementations

We leverage SAP S/4HANA Cloud’s AI features, including Joule AI Agents, to automate routine tasks, gain predictive insights, and streamline decision-making. For example, AI agents help forecast demand, identify process bottlenecks, and automate repetitive finance and supply chain tasks. This has improved efficiency, reduced manual effort, and enabled our teams to focus on higher-value, strategic activities.

Using multiple SAP systems has created data silos and added extra integration work. While each system functions well on its own, cross-functional workflows are slower and more complex, and we rely more on custom integrations to keep data consistent. Overall, it adds operational complexity to our processes.

We’ve integrated SAP Business Suite with several key third-party systems, including our CRM platform, HR management tool, and various reporting and analytics solutions. These integrations have improved data consistency, reduced manual entry, and enabled smoother end-to-end workflows. As a result, we’ve seen faster processing times, better visibility across departments, and more accurate reporting that supports quicker decision-making.

SAP Business Suite has significantly improved how we analyze and understand our data by providing a single, consistent source of truth. With information consolidated across functions, our teams can access more accurate and timely insights without relying on manual reconciliation. This has strengthened data transparency, improved reporting quality, and enabled more informed, data-driven decision-making across the organization.

SAP Business Suite’s AI capabilities have helped us identify patterns and trends we previously couldn’t see such as process bottlenecks, demand fluctuations, and areas with high error rates. We’ve used these insights to optimize workflows, improve forecasting accuracy, and automate routine tasks. As a result, we’ve been able to increase efficiency, reduce operational risks, and make more proactive, data-driven decisions.

Our experience with SAP’s AI Agents and creating custom agents through Joule has been very positive. The ready-to-use AI Agents quickly addressed common tasks, while custom agents allowed us to automate workflows tailored to our needs. This has reduced manual effort, accelerated decision-making, and improved accuracy in processes like reporting and data analysis, ultimately enhancing overall operational efficiency.

To ensure successful adoption of SAP S/4HANA Cloud, we focused on comprehensive change management and user readiness. We conducted targeted training sessions, created detailed user guides, and organized hands-on workshops for end-users. Additionally, we set up pilot programs to gather feedback and refine processes before full rollout. These actions helped our team feel confident with the new system, reduced resistance to change, and ensured a smoother transition to the cloud solution.

We leveraged a mix of SAP’s official training courses, online tutorials, hands-on workshops, and internal knowledge-sharing sessions to drive adoption of SAP S/4HANA Cloud. These learning opportunities equipped our team with the skills and confidence to use the system effectively, reduced errors, and accelerated adoption. As a result, our organization achieved smoother workflows, faster user onboarding, and more consistent use of the platform across departments.

We handle ongoing changes and updates to SAP S/4HANA Cloud through a structured change management process. We monitor release notes and roadmap updates, test new features in a sandbox environment, and evaluate their impact on our processes before deployment. To keep users informed, we provide targeted training sessions, update internal documentation, and share newsletters or alerts highlighting key changes. This approach ensures our team stays up-to-date, minimizes disruption, and leverages new functionality effectively.

Early stakeholder engagement: Involving key users and department leads from the start.


Targeted training: Providing role-specific training and hands-on workshops.


Clear communication: Sharing updates, benefits, and success stories to build buy-in.Ongoing support: Maintaining help resources, internal champions, and regular Q&A sessions.

From implementing SAP S/4HANA Cloud, we learned that strong change management and early user engagement are critical for success. What went well was our structured training, pilot programs, and clear communication, which helped users adopt the system quickly and reduced disruptions. If we were to implement again, we would spend even more time on process standardization and cross-department alignment before go-live to further streamline workflows and minimize post-launch adjustments.

If we had to do it again, we would place even greater emphasis on early stakeholder involvement across all business functions to ensure requirements are fully captured. We’d also conduct more in-depth pilot testing of key processes, evaluate integration needs with existing systems earlier, and prioritize change management planning from the outset. These adjustments would help streamline the selection process, reduce surprises during implementation, and ensure stronger alignment with business needs.

Yes, in addition to standard configurations, we implemented custom workflows for approvals, role-specific dashboards, and tailored reporting templates to better match our business processes. We also set up integrations with our CRM and legacy systems to ensure seamless data flow across the organization. These customizations improved efficiency, user adoption, and overall visibility into our operations.

Yes, we implemented several additional configurations and customizations to better align SAP S/4HANA Cloud with our business processes. This included custom workflows for approvals, tailored reporting dashboards, and specific integrations with our CRM and legacy systems. These adjustments helped improve process efficiency, data visibility, and user adoption, ensuring the system fully supported our unique operational requirements.

Engage Key Stakeholders Early: Involve business process owners and end-users from the start to ensure requirements are accurately captured.


Leverage Standard Best Practices: Start with SAP’s pre-configured processes where possible to reduce complexity and speed up deployment.


Prioritize Role-Based Configurations: Tailor screens, workflows, and dashboards for different user roles to improve usability and adoption.


Test in a Sandbox Environment: Validate configurations and integrations before going live to minimize disruption.

Yes, in addition to standard configurations, we implemented several customizations to better fit our business needs. This included role-based dashboards and Fiori tile layouts, custom approval workflows, tailored reporting and analytics dashboards, and integrations with our CRM and legacy systems. These customizations helped streamline processes, improve visibility, and enhance the overall user experience, ensuring the system supported both standard operations and our unique requirements.

Yes, we opted for premium support for SAP S/4HANA Cloud to ensure faster response times and access to dedicated support resources. Given the critical nature of our ERP processes, having premium support helps us quickly resolve issues, minimize downtime, and receive guidance on best practices for configuration, updates, and integrations. This proactive approach provides additional peace of mind and supports smooth ongoing operations.

One example of exceptional support was during a complex integration with our CRM system. We encountered unexpected data synchronization issues that threatened to delay our go-live. The SAP support team responded quickly, provided step-by-step guidance, and collaborated closely with our IT team to identify and resolve the root cause. Their proactive approach and clear communication not only fixed the issue promptly but also helped us optimize the integration process, ensuring a smoother overall implementation. This level of responsiveness and expertise exceeded our expectations.

Assess Integration Needs Early: Identify all systems (SAP and non-SAP) that need to connect and define clear objectives for each integration.


Leverage Standard APIs and Prebuilt Connectors: SAP provides standard APIs, prebuilt integration content, and SAP Integration Suite to reduce complexity and accelerate deployment.


Use a Sandbox for Testing: Test integrations in a sandbox environment before going live to catch issues early and ensure data consistency.

Plan Early: Identify all systems that need integration and define clear business objectives for each.


Leverage Standard APIs and Prebuilt Connectors: Use SAP’s Integration Suite and available prebuilt content to simplify integration and reduce development effort.


Test Thoroughly in a Sandbox: Validate data flows, processes, and error handling before going live.


Ensure Data Quality: Clean, consistent data across systems is critical to prevent errors and maintain reliability.


Monitor and Maintain: Implement monitoring and alerts for ongoing integrations to quickly address any issues.

Establish Clear Objectives and Requirements Upfront: Clearly communicate your business goals, priorities, and critical success factors to ensure alignment.


Engage Regularly: Maintain frequent communication through scheduled check-ins, progress reviews, and escalation points to prevent issues from snowballing.


Leverage SAP Resources: Take advantage of SAP’s support, training, documentation, and community forums to resolve questions quickly.


Document Agreements and Decisions: Keep a clear record of decisions, configurations, and support agreements to avoid misunderstandings.

Plan Early and Map Requirements: Identify all systems that need to connect and define clear objectives for each integration.


Leverage Standard APIs and Prebuilt Connectors: Use SAP Integration Suite and available prebuilt content to reduce complexity and development effort.


Test in a Sandbox Environment: Validate data flows, processes, and error handling before going live to prevent disruptions.


Ensure Data Quality and Consistency: Clean and standardized data is essential for reliable integration.

Plan Early and Map Requirements: Identify all systems that need to connect and define clear objectives for each integration.


Leverage Standard APIs and Prebuilt Connectors: Use SAP Integration Suite and available prebuilt content to reduce complexity and development effort.


Test in a Sandbox Environment: Validate data flows, processes, and error handling before going live to prevent disruptions.


Ensure Data Quality and Consistency: Clean and standardized data is essential for reliable integration.

Pricing and Licensing Flexibility: Customized subscription tiers and user counts to match actual usage and scale efficiently.


Implementation Support: Inclusion of professional services hours for configuration, integration, and training.


Service Level Agreements (SLAs): Defined uptime, response times, and escalation procedures to ensure reliable support.


Support Options: Access to premium support or additional support channels as needed.

Clearly Define Requirements Early: Share detailed business goals, priorities, and expectations upfront to ensure alignment.


Maintain Regular Communication: Schedule frequent check-ins, status updates, and escalation points to proactively address issues.


Leverage SAP Resources: Use SAP support, documentation, training materials, and community forums to resolve questions quickly.


Document Decisions and Agreements: Keep records of configurations, customizations, and contractual agreements to avoid misunderstandings.

Lessons Learned: Implementing SAP S/4HANA Cloud reinforced the importance of early stakeholder engagement, thorough change management, and data quality preparation. Clear communication and structured training were critical for user adoption.
What Went Well: The cloud platform allowed for streamlined processes, faster reporting, and better integration across departments. The implementation team’s collaboration and the use of SAP best practices helped keep the project on track.

Early Stakeholder Engagement: Involving key users and department leaders early helped build ownership and align the system with real business needs.


Role-Based Training: Tailored training sessions for different user groups ensured everyone understood how to use the system effectively.


Change Management Programs: Communicating the benefits, updates, and new processes helped reduce resistance and build enthusiasm.


Use of Super Users/Champions: Identifying power users in each department who could provide guidance and support to peers accelerated adoption.

Lessons Learned: Implementing SAP S/4HANA Cloud highlighted the importance of thorough planning, early stakeholder engagement, and strong change management. Ensuring data quality and clear process definitions upfront was critical to a smooth implementation.
What Went Well: The implementation benefited from effective collaboration with SAP and professional services, streamlined processes, and timely training programs, which helped users adopt the system quickly. The cloud platform’s scalability and integration capabilities also supported efficient operations across departments.