1. Home
  2. Digital Signage Software
  3. Scala Reviews
  4. User Review of Scala
Scala for bank branch displays
January 18, 2020

Scala for bank branch displays

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Scala

Scala is used by the Marketing Department to manage the customer-facing TV content at all of the bank's branches. Photo and video content is added to each playlist regularly and scheduled out to run for as long as needed. We mostly utilize it to promote local events and help illuminate certain products or services that customers may be interested in.
  • Organizing different playlists.
  • Coordinating content schedule and running time.
  • The social media feed is not editable.
  • The social media feed cuts off link previews in posts, which can hurt posts that rely on visual context.
  • Scala has helped market accounts in-branch in a more visually engaging way than your garden-variety collateral.
  • Scala players have shut down on more than one occasion, and it can take time to order and receive a replacement.
The customer service team is very responsive and usually returns calls or emails within a couple of hours of placing a request or inquiry. Just about every rep I've spoken to has been very thorough and helpful, walking me through each problem and explaining the solutions in a way that's easy to understand.

Do you think Scala delivers good value for the price?

Yes

Are you happy with Scala's feature set?

Yes

Did Scala live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Scala go as expected?

I wasn't involved with the implementation phase

Would you buy Scala again?

Yes

For simple messaging to customers, Scala is a great tool to have in your arsenal. Banks, especially, have a need for players like these that rotate and can hold the attention of an in-branch customer who's waiting in line and looking to be occupied by something before a banking specialist is ready to serve them. It would also work really well in schools and act as a bulletin board to keep students and faculty notified of upcoming schedules, events, lunch menus, etc.