Item: Shareworks, by Morgan Stanley
Rating: 1
Author: Roger Acuna

Use Cases and Deployment Scope

In my opinion, my experience with Shareworks by Morgan Stanley has been disappointing, primarily due to issues with international wire transfers. Despite ensuring that all banking information on my end is correct, and after being charged 50 GBP in fees, my funds have not been received. The bank has confirmed no attempts at transfer have been made to my account. I think customer support has been time-consuming and unhelpful, with over an hour spent on calls only to receive vague explanations about banking errors. I think this has not only been frustrating but has also shaken my confidence in their system's ability to handle sensitive financial transactions efficiently.

Pros and Cons

Nothing

International Wire Transfer Process
Fee Transparency and Policy
Customer Support and Response Time

Return on Investment

Increased Operational Costs
Time and Resource Allocation: Significant time and resources have been diverted to resolving these issues
Trust and Reliability Concerns

Key Insights

Do you think Shareworks, by Morgan Stanley delivers good value for the price?

Are you happy with Shareworks, by Morgan Stanley's feature set?

Did Shareworks, by Morgan Stanley live up to sales and marketing promises?

Did implementation of Shareworks, by Morgan Stanley go as expected?

I wasn't involved with the implementation phase

Would you buy Shareworks, by Morgan Stanley again?

Likelihood to Recommend

Given my experiences and the issues I've faced, personally I would rate Shareworks by Morgan Stanley at a 1 out of 10. 'In my opinion, the service has substantial room for improvement, particularly in the areas of international wire transfers, fee transparency, and customer support.Specifically, Shareworks might be less appropriate for those requiring reliable and timely international transactions, as the process appears to be error-prone without adequate support. It may also be unsuitable for individuals or smaller enterprises that cannot afford to risk unexpected fees or endure lengthy resolution processes. I think for those considering using Shareworks, it would be prudent to have a backup plan and to be prepared for potential communication and transaction hurdles. It is crucial that potential users consult with Shareworks and perhaps seek reviews from other customers with similar use cases before fully committing to the platform.

Shareworks by Morgan Stanley: High Expectations, Disappointing Reality

Software Version

Overall Satisfaction with Shareworks, by Morgan Stanley