SmileBack is a game changer
Donald McMahon | TrustRadius Reviewer
October 04, 2018

SmileBack is a game changer

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SmileBack

SmileBack is used to get clients' feedback on the support tickets we have with them.
  • SmileBack has significantly increased the amount of feedback we recieive
  • SmileBack integrates into multiple tools we use
  • Smileback was very easy to roll out
  • Nitpicking here, but reporting could be a bit better.
  • SmileBack lets us filter reviews by a technician, letting us see how our techs perform. We also share with them so they know where they stand.
  • Negative reviews lets us know where pain is so we can right our wrongs.
We used our ticketing system's internal feedback option and we only got a few reviews a year. With SmileBack, we get several a day.
We offer support for dozens of different companies and they put in tickets for that support. A SmileBack option is on every single ticket we close.