SmileBack is a game changerhttps://www.trustradius.com/consumer-ratings-reviews-softwareSmileBackUnspecified8.8201012018-10-04T18:43:30.182Z
October 04, 2018
SmileBack is a game changer
Score 10 out of 101
Overall Satisfaction with SmileBack
SmileBack is used to get clients' feedback on the support tickets we have with them.
- SmileBack lets us filter reviews by a technician, letting us see how our techs perform. We also share with them so they know where they stand.
- Negative reviews lets us know where pain is so we can right our wrongs.
We used our ticketing system's internal feedback option and we only got a few reviews a year. With SmileBack, we get several a day.