SmileBack is a game changer
October 04, 2018

SmileBack is a game changer

Donald McMahon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SmileBack

SmileBack is used to get clients' feedback on the support tickets we have with them.
  • SmileBack has significantly increased the amount of feedback we recieive
  • SmileBack integrates into multiple tools we use
  • Smileback was very easy to roll out
  • Nitpicking here, but reporting could be a bit better.
  • SmileBack lets us filter reviews by a technician, letting us see how our techs perform. We also share with them so they know where they stand.
  • Negative reviews lets us know where pain is so we can right our wrongs.
We used our ticketing system's internal feedback option and we only got a few reviews a year. With SmileBack, we get several a day.
We offer support for dozens of different companies and they put in tickets for that support. A SmileBack option is on every single ticket we close.