Great Response from Clients with SmileBack
October 05, 2018
Great Response from Clients with SmileBack
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SmileBack
After 10 years using a question and answer surveying system with a response time of less than 1% we decided to move to SmileBack and the day after our implementation we started receiving around 20% feedback. Our organisation started reaping the benefits of surveying from day one!
Pros
- Increases response on surveys instantly and constantly
- Ease of Use for customers
- Easy to understand dashboard and fully integrated
Cons
- What improvements are planned need to be communicated more.
- Instant feedback on issues that result in less admin time
Comments
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