Overall Satisfaction with SmileBack
We use SmileBack's integration with ConnectWise to request feedback from service desk customers. As soon as a technician closes out a ticket that user is asked to review their experience. It's addressing any lack of completion or poor customer service issues. It allows us to establish a trend and establish organization-wide goals for customer satisfaction.
- Intuitive user interface
- Ease of integration
- Rapid report generation
- I'd like to have more customization options for the survey
- I'd like to see more than three options.
- Five smiley faces would be great.