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https://www.trustradius.com/consumer-ratings-reviews-softwareSmileBackUnspecified8.715101
Garland Alvey profile photo
October 11, 2018

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Score 10 out of 101
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Verified User
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Overall Satisfaction with SmileBack

We use SmileBack's integration with ConnectWise to request feedback from service desk customers. As soon as a technician closes out a ticket that user is asked to review their experience. It's addressing any lack of completion or poor customer service issues. It allows us to establish a trend and establish organization-wide goals for customer satisfaction.
  • Intuitive user interface
  • Ease of integration
  • Rapid report generation
  • I'd like to have more customization options for the survey
  • I'd like to see more than three options.
  • Five smiley faces would be great.
  • For customer relationship management software like ConnectWise where you would like to gauge customer satisfaction with interaction.
  • Any help desk scenario where you want the customer to easily be able to rate performance.