Capture reviews the easy wayhttps://www.trustradius.com/consumer-ratings-reviews-softwareSmileBackUnspecified8.8201012018-10-11T15:18:30.534Z
October 11, 2018
Capture reviews the easy way
Score 10 out of 101
Overall Satisfaction with SmileBack
We use SmileBack's integration with ConnectWise to request feedback from service desk customers. As soon as a technician closes out a ticket that user is asked to review their experience. It's addressing any lack of completion or poor customer service issues. It allows us to establish a trend and establish organization-wide goals for customer satisfaction.