Best ITSM tool in market for IT services management
November 03, 2022

Best ITSM tool in market for IT services management

Manujeet Kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Symphony SummitAI

It helps us to streamline our ITSM and ITAM processes, Help to prepare dashboards, SLA managements and achieve the ROI with tool cost. we are able to meet our committed SLA towards clients. Asset management is more streamline and allocation process is more effective. Users are getting more help with effective KB management in summit.

Pros

  • ITSM
  • ITAM
  • BI reporting

Cons

  • Support services after implementation
  • Customized workflow
  • Helps to streamline IT asset inventory and movement
  • Reporting and dashboards
It is providing single platform for all ITSM and ITAM functions under ITIL framework.

Do you think SymphonyAI IT Service Management delivers good value for the price?

Yes

Are you happy with SymphonyAI IT Service Management's feature set?

Yes

Did SymphonyAI IT Service Management live up to sales and marketing promises?

Yes

Did implementation of SymphonyAI IT Service Management go as expected?

Yes

Would you buy SymphonyAI IT Service Management again?

Yes

Incident and service management, Endpoint management with software self service. Automation using Cindy chatbot and support functions.
CMDB and IMAC process is mature enough.

Problem management is need some sign improvement in term of auto problem record creation. Integration with Zoom and teams are also required for Major incident management process with tool.

SymphonyAI IT Service Management Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10

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