Jira Software

Jira Software

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Jira Software



Recommended for every IT company

We use Jira to drive our product development. We use agile to develop our product and it is very easy to create sprint boards and manage …
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Review Jira software

Jira Software is a great interface when it comes to Bug Tracking, centralized usage of board and tasks and gives a better visibility of …
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Per User Per Month




Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $10 per month

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Product Details

What is Jira Software?

Jira Software is a software development tool used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects from a single tool, helping teams release higher quality software, faster.

And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.

With Jira Software, teams are able to:

  • Track versions, features, and progress at a glance
  • Easily re-prioritize user stories and bugs
  • Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
  • Estimate, track and report on story points; become more accurate
  • Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
  • Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
  • Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
  • Flexibly tailor Jira tasks and their workflows to a specific team's use case
  • Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default

Jira Software Video

Jira in a Nutshell Demo Video

Jira Software Integrations

Jira Software Competitors

Jira Software Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android


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Frequently Asked Questions

What is Jira Software?

JIRA Software is an application lifecycle management solution for software development teams. It allows users to create, prioritize and track the progress of tasks across multiple team members, and offers a wide range of integrations. It is offered via the cloud and local servers.

How much does Jira Software cost?

Jira Software starts at $10.

What is Jira Software's best feature?

Reviewers rate Support Rating highest, with a score of 8.7.

Who uses Jira Software?

The most common users of Jira Software are from Mid-size Companies and the Computer Software industry.


(1-25 of 2223)
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Jennifer Ferrell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have used Jira Software as a core tool to support software development across globally distributed teams for large, complex software deliveries as well as smaller, routine service deliveries. In both cases, we have employed waterfall, iterative or Agile methodologies with Jira Software as our foundation. I found Jira Software added value in every case. Whether using Jira Software manually or vis automation tied to a business requirements system, Jira Software allows all stakeholders to easily get their arms around the work immediately. Near zero ramp-up time, completely intuitive UI/UX, tons of pre-built reports, exceptional dashboards and widgets (including easy-to-read graphics), super flexible tagging and tons of bells and whistles any user can add on - I love Jira Software. In my opinion, no other software comes close.
  • Release management
  • Tagging
  • Process flows
  • Collaboration
  • Bulk ticket processing
  • Pre-built Dashboards
  • Bulk ticket creation via import
  • Automated reminders for stale tickets
Jira Software is extremely well suited for managing anything from a product backlog to a new project or product’s development lifecycle. Tickets may be managed singly or processed in bulk, and existing tickets can be restructured so child and parent tickets can flip roles, or specific ticket types can be moved to a different ticket type that uses a different workflow. Additionally, users have the flexibility of wrapping up all their tickets with a label that readily identifies the collection and allows stakeholders to easily review and drill down within the tagged list. I have not yet encountered a situation where Jira was too onerous or too puny to support my needs.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Jira Software is being used as a planning and tracking module in our organization, and we have successfully integrated various workflows within the Jira Software to monitor issues and streamline the development environment to cater to any failures. We have created different sets of workflows and software implementation for different teams as per their working requirements and the feature of need base modification makes Jira Software a great solution for multi teams and multi-functional organizations like us. Software availability for different operating platforms is also very helpful it enables us to work remotely without any issues. We have integrated dozens of in-house data sets and applications like Zephyr and Salesforce with Jira Software to customize our working with the module in more functionalized ways. We are using Jira Software in multiple sections of our organization like technology, Marketing and IT, etc.
  • Easy customization and integration with multiple applications as per end user requirements.
  • Coding is easy for building and maintaining state of the art software.
  • Workflow creation and management is great.
  • Availability of software at multiple OS platforms.
  • Manuals are not easily available for hard core coding and software builds.
Jira Software is a great software for multi-dimensional organizations to build tailor-made end-users products for different departments as per their needs. It has the ability to integrate and work within the environment of thousands of third-party applications, which makes it more suitable for different types of organizations and industries.
Jennifer Bland | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
My company currently uses Jira as a Service desk for our IT and circulation departments. One is internal, but for circulation this requires answering tickets for readers of our publication.

For internal uses, it addresses the need for a central location for all IT tickets, as well as asset management. In addition to answering simple requests from employees - all hardware assets are managed in Jira. We setup a project where the tickets are each an asset and it's worked very well. In addition, using our internal management software (custom) we setup an integration which pairs each ticket logged with that asset.

Externally, the Jira system allows us to easily interact with readers who are having issues. The solid email ticket feature was the main attraction for using Jira for this.

  • Manage tickets, whether with or without SLA.
  • Manage projects using agile including a backlog.
  • Managing tickets for users outside the system with the service desk feature.
  • Management of the software is very difficult at times, although has improved.
  • Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all).
  • Better integration with Trello, would love to see this happen. Right now it's very clumsy.
It's best suited for what it was originally created for, managing a software backlog of tickets - paired with the service desk to manage tickets. Anything else and it gets complicated, FAST. If you go the route of not using service desk and you have a really large organization, you are also looking at a crazy per user cost.

Additionally, if you wish to manage the backlog using agile Kanban - the boards are excellent and can be customized for the team needs. Even has the great ability to style and add rules to flag items. That said, I'd love to see a better integration with Trello as that system's "boards" are much better quality and easier to use. I've got teams using both and Trello is always the winner.

This system can be tailored for other uses, such as storing a "database" of sorts like assets. However, it takes some setup but can work. Where it won't work is managing resources. Say you want to manage resources to ensure you have enough developers to cover future projects - with the current plugins it's VERY difficult. The integrations are always clumsy and get out of sync and the plugins are very slow. Finally, the data it provides is basically useless. You are better off using another tool outside Jira.
Ryan McGarry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Jira Software to manage and assign software tickets, track work progress, and help with our internal QA process. This is used for our entire organization, including non-software developers. This helps us in the management and time estimates of projected work, which is necessary for assessing projected costs across multiple projects.
  • It helps with assessing burn-down
  • It helps with assigning work to team members
  • It helps with estimating time to complete projects and manage project work
  • When looking at past work, Jira Software could benefit from a dedicated screen that displays all completed tickets by a specific person
  • Jira Software could use a better mobile interface for quickly seeing tickets assigned to a specific person
  • Integration with other software like Slack is nice, but a lightweight viewer to view tickets would be beneficial to the user
Jira Software is particularly effective for managing and assigning work to employees. It's useful for teams of any size, and is especially focused on use in software development environments. However, the entire suite and many of its tools (such as burn-down charts) are less relevant outside of software development projects, so other software might perform better when working on outside domain projects.
November 26, 2021

Good for all organization

Rahul Singh Sengar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I use Jira Software for managing tasks for the project efficiently. It is one of the best ways to break a complex task into small tasks and could be managed accordingly. I look into my assigned stories and understand my task by reading the given description of the story. It's currently the best management platform I've worked with.
  • Breaking Story into sub tasks
  • Estimating stories
  • Easy access
  • A guide to use it efficiently
  • More features with release
Jira Software is well suited to any organization(big or small). This platform makes everyone's life easier. Projects are finished timely and managed easily without the need to worry about forgetting dates or any minute details, once the stories are done estimated by the seniors, there hardly will be any confusion and ultimately leads to better results.
Jafrul Ahsan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Jira Software in our product improvement life cycle interaction to observe assignments, bugs, and cutoff times. We likewise use this took in monitoring our inner cycles, demands, and therefore the situation with those tickets. This product is used extensively and takes care of the business problems with errand following for all representatives.
  • Work process creation and the board is extremely compelling.
  • Simple and instinctive redoing for fundamental necessities.
  • Clear perceivability of following of the issues.
  • The Kanban board on Jira has bugs and frequently creates blunder alarms, despite the fact that changing a status actually works.
  • Follows a portion of the perplexing joining just as movement from large numbers of the distinctive ALM frameworks.
  • The reports being produced are not reusable.
Jira is an extraordinary instrument to follow your venture's course of events from one finish to another. The Big Picture highlight is astonishing to have a fast look at all that is being dealt with right now, what was finished and what is coming. The ability to separate your association into various overabundances is likewise extraordinary.
Devesh Giri | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Jira Software is being used to place customer's issues and V&V issues from the delivered load or legacy load it is used to track progress of analysis, tracing assignee, providing resolution to issues assigned, used for creating CR, PAR for the further development. Its used across whole IFS (integrated flight systems), it gives a platform for interaction between costumer's and development team. For any organization handling multiple costumer issues this a must Tool.
  • Jira Software is bug and Issue tracker , tracks the progress and resolution to the issues parked gives the information needed to the management for tracking progress
  • gives multiple tool for task management such as burn-up/down charts, sprint reports, velocity charts, scrum and Kanban boards
  • it supports agile development methodology and works best for everyone be it development team V&V team or the management.
  • Teams can start with a project template or create their own custom workflow. Jira Software issues, also known as tasks, track each piece of work that needs to pass through the workflow steps to completion.
  • Customizable permissions enable admins to determine who can see and perform which actions
  • little difficult for newbies to understand
  • rooms for improvement in GUI
  • sometime lags and delays work progress
Jira Software is useful for the fast paced teams or agile work flow and can build, test, and release software faster and more reliably it can integrate with first- and third-party tools throughout the Development lifecycle, including code and version control tools like Bitbucket, GitHub, and GitLab, documentation and knowledge management tools like Confluence Serena dimensions (PVCS)
Angelo Liriano Cepeda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
In Aura Systems, we use Jira Software as our Project Management Tool. We adopted Agile Methodology and Jira empower us to iterate our products on development. On a daily basis we review our board, update tasks, change task status and complete sprints. We also use it as knowlegment source with Conduent and take advantage of Slack integration to enable great collaboration.
  • Seamless Integration with development tools such as Slack, Github or Bitbucket.
  • Very customizable workspace; you can choose the components of each task for your board, your own icons, labels and automated workflows.
  • Relate all the issues/tasks with Epics and visualize upcomings results in Product Roadmap.
  • They could improve the format of attaching files on Conduent, using pages with attachments is not the most friendly option.
  • In the board by default is included to-do, doing, done on stages. It would be good to have QA (Quality Assurance) by default with some automations based on time and deployments.
  • I think tasks could have 2 assignees (I know there is a possibility to add an assistant) but some issues are equal responsibility for two collaborators.
Jira is well suited for software development companies that want to ensure appropiate use of Scrum Methodology, best tool available on market because of the possible integrations. Is less appropiate to projects such as Construction where engineers are used just to have Gant Chart as task management view and where focus the most on scope/budget/time.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Jira [Software] is used by delivery teams mostly for backlog management in an SAP context. Developers and analysts can manage and follow-up on their workload by assigning colleagues, adding extra information and entering times. This helps streamline overall projects effort and document everything from A to Z for traceability purpose. Basic customizing was sufficient for us (custom fields, some rules, etc.), but Jira [Software] definitely provides near-infinite possibilities when it comes to making it your own.
  • Out-of-the-box backlog management with Kanban board
  • Easy and intuitive customizing for basic requirements
  • Huge community and marketplace extensions availability
  • Confusing set of products to setup a full suite (Jira to Confluence to Service Desk, etc.)
  • Advanced requirements call for an expert
  • Moving to pure-Cloud in the near-future
Definitely a treat when it comes to how little effort the team needs to get up-and-running. The out-of-the-box solution offers pretty much every features you need to manage a backlog, including tasks and issues, without having to modify anything other than a few industry-specific custom fields. It is also one of the most popular solutions on the market, meaning you can find integrations with 3rd-party tools pretty easily instead of building a custom connector. However we would not use it for project management as a whole, the solution would require significant customizing effort to get up-to-speed with what we already have.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We utilize Jira Software in our software development life cycle process to keep track of tasks, bugs, and deadlines. We also utilize this took in keeping track of our internal processes, requests, and the status of those tickets. This software is used company wide and solves the business problems of task tracking for all employees.
  • Task tracking
  • Notifications of new tasks and task updates
  • Permission based boards and ticket updates
  • Jira Software could use some UI updates for its dashboard
  • Jira Software needs an archive feature for old projects
  • Permission flow for users and projects is very convoluted and hard to manage
Jira Software is very well suited for managing software projects, internal ticket tracking, and task tracking for multiple projects. Jira Software can also be expanded to external usage in bug tracking. Jira Software is less appropriate for timeline coordination and deployment. Although it has features to allow for time tracking, automatic deployments, and lots of integrations, we have found these difficult to implement.
Score 9 out of 10
Vetted Review
Verified User
Review Source
My organization uses JIRA to organize projects and track velocity across teams. The business problem that this product addresses for my company is that we use it as a tool to communicate asynchronously across large project teams, report our tracking metrics, project-manage, and even plan and develop larger product roadmaps.
  • Organization - JIRA is great for being able to organize the scope of major features or product launches in a way that can be visualized across teams.
  • Communication - In a remote-first world, JIRA allows you to maintain tight communication and aligned scope even as teams work across time zones.
  • Velocity Tracking/Project planning - JIRA allows teams to visualize and understand expectations for when to deliver a project, have insight into project/team/individual capacity, and track work overtime.
  • Learning curve - There is a learning curve to working in JIRA, it is not immediately intuitive to a new user. It usually requires a lot of learning in order to most effectively and optimally use JIRA. A lot of it comes with time and experience.
  • Lack of standardization - There are a lot of bells and whistles in JIRA. It's really great that you can label or organize tickets in a variety of different ways. It is really up to the organization to create a method of organizing within all of those bells and whistles. This means each time you go to a new organization, there is a lot of overlap, but you are learning a lot of new methods and best practices as well.
  • JIRA can be a little bit frustrating and hard to use in terms of the ability to type and format content in each epic or individual story. It's good enough and JIRA has done a lot recently to add integrations (such as Figma) or other ways to link design, but it can be sometimes hard to translate complex requirements into JIRA in a consumable way.
Good - Project organization and planning for agile teams that work asynchronously. Bad - I think using JIRA or similar software is always better than not using JIRA, however, JIRA may be overkill for some smaller organizations that are not remote.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Jira to drive our product development. We use agile to develop our product and it is very easy to create sprint boards and manage stories in Jira. Jira is a revolutionary product and improved the efficiency of our team because it provides transparency within the team.
  • Ticket Management
  • Sprint Boards
  • Reports
  • Configurable fields and workflows
  • Suggested workflows
  • There is scope of improvement in reports
  • Scope of improvement in bulk changes
Jira is suitable for helpdesk management, project management, product management, and reporting.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We are using it across our 20 person product/engineering team to manage our agile product backlog, defects, etc. We have also tried using it with other teams (marketing, support) as a more general product management tool (with varying degrees of success). It helps keep us organized, prioritize, plan iterations, etc.
  • Extremely configurable
  • Good backlog management
  • Excellent ticket/issue structure
  • Integrations
  • The UI, though improved greatly over the years, is still often a bit cumbersome.
  • Workflows (in classic Jira) are still painful to configure and use
I think Jira is a great "all-purpose" agile management tool. It is extremely configurable, so can support nearly any conceivable way of working. This is also its downfall. It is not particularly opinionated, and so it is easy to create configurations or setups that don't work particularly well. If your goal is to implement a consistent and easy to follow agile approach, Jira can seem overly complicated.
Score 7 out of 10
Vetted Review
Verified User
Review Source
From my involvement, we use Jira to track requests for sustaining projects in IT. If we do use it for new development, I am not exposed to that. Jira helps us communicate with a team when we are making changes to our IT tools that impact multiple departments and keeps track of these changes.
  • Notification of changes - I appreciate the email notification when things have been updated in the tickets.
  • The visual workflow is fantastic
  • This might just be the way that we use it, but the ownership updates as the ticket progress can be a little clunky.
  • I am not sure why on some tickets I can reassign to the next person and on others, I have to request that the assignment gets changed.
I have used Jira in a few different companies. In my current role, I am mostly a user but often have tasks as a tester when we are adding new features to tools that we use. In past companies I had been involved in product development where we utilized Jira to track the entire development process bug fixes, quality issues and it seemed VERY well suited for that type of activity. Currently from my exposure, we are using it more of an IT ticket management system for sustaining projects.
August 09, 2021

Review Jira software

Score 7 out of 10
Vetted Review
Verified User
Review Source
Jira Software is a great interface when it comes to Bug Tracking, centralized usage of board and tasks and gives a better visibility of the tasks which hav been completed, which are in progress, and which would be need attention.
So, the organization uses the Jira software for tracking, better vis[i]bility, for agile project management, customization of the activities and generate reports to check the amount of completion and remaining amount of work.
  • It is being used for Bug, Story and Task tracking, whereas it also enabled the team for recording or even finding or tracking bugs.
  • These are also being used as a product/project management tool and in turn allow the user when it comes to assignment of the tasks which would require attention.
  • It also provides a flexibility of having a kanban board which gives the user with a better vis[i]bility of what has been done, what is in progress and what is still remaining.
  • This software is also being used as a scrum software development which is giving one the scope to be fast paced as it has a fixed and focused iteration.
  • There is also a flexibility for management as well as tracking of the projects that might support both the traditional as well as agile project management and gives a centralized and customization flexibility.
  • There is also a feature enabled in Jira Software for generation of reports like that of the BurnDown Chart, Sprint Chart, Velocity chart etc.
  • There are still room of improvements.
  • When it comes to using Jira Software in Mobile Phone as web version or as mobile version, it doesn't give a great UI / User friendly experience.
  • Follows some of the complex integration as well as migration from many of the different ALM systems.
  • The reports being generated are not reusable.
  • The UI in the application is a little cluttered and also the filtering is not very convenient to use.
1) When it comes to roadmap[ping] the requirements, then this gives a better picture along with the plans to communicate and give a better picture of the goals to the activity of the team's task.
2) This is used for an agile software development and provides a single centralized view of stories or bugs or reports that needs to be generated.
3) This is also used for integrating with different systems like Confluence, Outlook, Slack, Teams etc.
4) This is also highly customizable as it allows the user to create any sort of issue where they can customize the workflow for any of the requirement, and user can also customize the timeline, reports, fields etc.
Score 7 out of 10
Vetted Review
Verified User
Review Source
The entire organization uses Jira Software, although to varying levels and in different ways. On my individual team we use it more to plan for upcoming projects and track tasks or bugs. It allows us to not only assign out responsibilities and see their status, but also to determine their priority and also estimate the amount of impact and time the task will take.
  • Offers a variety of ways to create dashboards to view projects, boards, tickets, etc based on any number of personal preferences
  • Can easily receive notifications regarding a project's progress when the ticket is updated by being a watcher on the ticket
  • Offers a robust number of settings for a project board's tickets and how they can be created
  • Is best suited for concrete, clear tasks to be assigned and doesn't work as well for more abstract, loosely defined projects
  • To create projects with multiple steps, the use of Epics can become clunky and integrating dependencies into the process is not easily done
  • It's not terribly intuitive and a new user of Jira Software likely will have a steep learning curve
I think it's great for tracking bugs, support tickets, and other clearly-defined tasks, especially when the time to complete is short or also very defined. It tends to be less useful as project management tool or for planning, especially for longer-term projects with multiple tasks and a large number of collaborators.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Jira was owned by our Product and Development team, however, it was used by my Support team to log bug tickets that needed to be addressed by a developer. It allowed us to provide all of the pertinent information regarding a bug in our system and also track the status of work to fix the bug.
  • Customization - you can set up your Jira instance however you would like to meet your needs.
  • Streamlines communication between teams. You can add multiple users across departments with different access.
  • Filter and report to view the information you need. This was important for us in locating open bug tickets submitted by Support so we could stay on top of them.
  • For someone using Jira for the very first time, it is not the most intuitive system. Maybe some more in-app tooltips would be helpful for users logging in for the first few times.
Handling Development requests from outside departments. This may include Support, Billing, Product, etc.
Dustin Ghia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have used Jira Software for at least 8 years in my consulting company and in all projects developed for my clients. I have also implemented Jira Software in large government organizations (500+ users).

Jira Software (formerly called Jira Agile) is the best agile tool for planning, managing and tracking software projects and all kinds of projects.

Jira Software's basic setup is very useful because it comes with some powerful out-of-the-box workfow templates (Scrum, Kanban, Classic), and it integrates with other powerful agile and collaborative tools from Atlassian, such as Confluence.

However, Jira Software can be integrated with many more advanced tools, such as Bitbucket, Jenkins, Git, GitLab, etc.
  • Agile software development management and micromanagement with Scrum and Kanban.
  • Agile planning and agile management with Kanban boards and custom boards, for projects and daily work.
  • Agile and old-school bug tracking.
  • Helpful reports on work done, workload, time tracking, Scrum sprints, planned vs. executed, etc.
  • Super friendly setup on the cloud, with just one Gmail account (less than 2 minutes).
  • Powerful on-premise alternative for large companies.
  • You can mergen boards from different workflows!
  • Really free full edition for 10 users.
  • The main issue: on-premise edition for small companies. Currently you can just buy Jira on the cloud for Small companies.
  • A little tricky administration, you have to browse a lot of options to find something.
  • Next-gen workflows are not useful enough for most projects, it's best to use "the software approach" and disable the options you don't need on the screens.
Jira [Software] is the best choice for software development projects and any type of creative project with people working on site or from remote locations. Jira is ideal for agile processes.

Obviously, you can plan and manage a software development project using a Jira Software Kanban board or you can use Scrum workflow if projects are complex, but you can also manage your CRM process with Jira Software using a Kanban board. In other words, Jira Software is ideal for software companies, creative companies and of course for organizations with a Software Department.

However, Jira is not an automation tool, you can manage projects and daily work with Jira Software, but you should not try to automate processes with Jira boards, for that type of requirement there are other technologies.
Alexander Delivlaev | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Jira Software is used to [organize] and track our work. We have multiple backlogs and boards, each team with it's own. It is used across the whole [organization] and addresses our need for quantifying the progress on our tasks.
  • Jira is particularly good at holding all our goals and tasks, all of them being well described within the software and
  • Jira has integration with a lot of 3rd party tools
  • Navigation between boards and backlogs is seamless, all of them being linked to each other
  • Posting URL's in comments is auto-transformed into text preview of that URL and there is no setting to avoid it.
  • Integration with even more 3rd party tools would be nice
The best scenario for Jira Software is for a software development company operating in Agile/Scrum. Jira has a tracking/organizing software and also an article/Wiki software (Confluence) which are great for holding knowledge and organizing priorities.
For product managers/owners it is a great software for breaking large goals into smaller tasks, organizing and prioritizing them accordingly and then collaborating with other parties on the progress.

A less appropriate use would be for service delivery companies as their needs are different.
David Crawford | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
[Jira Software is] used by developers who are on contracts with companies that support its use. It solves the problem of managing software projects and progress.
  • It integrates with all of its projects, like Bitbucket
  • It has dedicated client apps for iOS, and Mac
  • Ridiculous amount of customization and integrations
  • Features that are "on" by default are overwhelming to users new to Jira
  • Image embedding in tickets via url doesn't work, we always have to upload them
  • Moving lots of cards quickly glitches boards out, you have to do it slowly otherwise when you move a card, it might not actually move
[Jira Software is] well suited for a complex production environment, because of the vast swath of customization options and automations. If you use Bitbucket, it works even better and can integrate with commits and branches directly. Really allows for visibility into developer's progress. If your production is simple, this might be way too much for you, it can be overwhelming.
Marisa Henegar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Jira [Software] was used as a ticket system that was used by all customer service agent for the Operations Department to resolve. We are able to organize, delegate and resolve customer issues in real time. I recommend that Jira [Software] be used in order to improve customer service, and communications within the company. Jira [Software] is easy to use, easy to learn and easy to train new employees on. The best part of Jira [Software] is being able to customize your personal Dashboard for your job, team, and department.
  • Able to customize your Dashboard for better organization of tasks
  • Improves communication and Customer Service
  • Real time Issue Resolution
  • Easy to use, learn and train
  • Honestly, I [have] no issues with Jira
When a customer calls into a business with an issue it takes many hands behind the scenes that help the CSR resolve any issue. CSR's are able to create a ticket for specific departments. The specialists assigned to the tickets are able to respond and tag in other departments for an all hands on deck FIRST CALL ISSUE RESOLUTION. This is very important because every customer issue should be resolved in one call.
Susan Everett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The main thing to understand about Jira is that it is not a conventional project service, since it maintains a much higher quality of integration than other project services that can be compared to it. It is so easy to exploit the features that the platform has to offer in terms of organization methodology, that the projects really have no limit, being perhaps the capacity that the team has in terms of creativity and coordination.
  • Jira can diagram in its entirety the structure of all the tasks that have been created within the projects, allowing us to make a workflow where the data of each task and sub-task can be intertwined, so that an informative network is created so that the development of the work shows a higher rate of accuracy, regardless of whether any of these tasks, also called components, are linked to other networks or categories.
  • In Jira, issues are closed when an employee specifies their resolution, in case they need to be kept in progress until a certain time and deadlines are not difficult, and since each issue list can be grouped as a project or task, it is possible to keep the project growing based on purely open issues without limiting progress.
  • Each project can be configured to have a unique key by which all work will be identified when within the project list section. That is, the project is tagged so that accessing the data costs less and takes less time if there are many different projects open within the Jira platform that need to be resolved.
  • The customer service offered by Atlassian is the same for all the platforms in its portfolio, where Jira is just one of them. The customer communication team keeps very well informed about the different integrations we can get working from Jira, and has been able to give enough explanations to keep us working smoothly.
  • In terms of usability, we are facing perhaps the project management service with the most facilities when working in a group, with tools that help everyone to keep properly oriented within the platform, such as the grouping function of boards, which allows dragging and separating them when posting work entries.
  • Jira does not handle the ability to organize extensions within the service well, so each extension added to grow the job can be difficult to locate and identify. The ideal approach to improving this would be to be able to include the information of these extensions in a single place, which maintains stable enough accessibility to know which extensions are still active and which are no longer being worked on.
  • It seems to us that the design of the Jira structure is not wide enough, as we cannot correctly apply code from different back-end languages for the server management of our project. For example, when we set up the project so that client information is sent to the server during lookup operations, the data is often not sent, and we end up wasting time. This happens mostly with all the operations that we carry out through PHP.
  • Boards do not have as extensive board aesthetic customization options as one would think, as it does not even let us add textures and maintain a more attractive design capability, limiting us not only to continue using the same working structures at all times, but also to not being able to improve them.
Since Jira can include languages of different classes, and one of these is java, we recommend it for working with big data tables, from which a lot of progress could be made when reviewing and accessing customer data to which the project could be launched once completed, or to search for employee prospects that meet the necessary characteristics for the project to grow further. It would be of great help in some scenario that requires connecting to various plug-ins to accomplish other types of specific tasks within the platform, as fortunately Jira handles many external services within its Atlassian Exchange that can be of use to those who work fully with Jira and want to explore how to get new and improved management capabilities. Jira is a highly adaptable service, which can be integrated to many APIs to be added to heavier platforms, as in the case of satisfaction, which would serve to review and measure the level of satisfaction that employees maintain during the execution of projects through research that the project manager runs with such integration, and that information can be reflected in the main development reports.
Sushant goyal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Jira [Software] is used to maintain workload in our organization. It is used for implementing any new features in software. Also used for [tracking] any issue raised. It is used [in the] whole organization and in each department.
Most helpful feature is that each and every team is formally connected with each other in organization[.] [For example the] marketing [team] is connected with support team, support team is connected with R&D team. Thus improving overall performance and efficiency of my organization.

  • Easily customizable, one can create flow charts, work charts with help of [Jira Software]
  • Connects with other major tools for easy integration.
  • Easy to keep track of all the issue raised through jira.
  • Very clean UI easily understandable
  • Helps in connecting all team in an organization under one roof.
  • Best for agile and scrum project management
  • File uploading size is limited which is very annoying sometimes
  • Mobile app is not much usable becomes laggy and very heavy.
  • Customizing it for first time is difficult as one need clear vision what they need to do, otherwise it becomes confusing
  • With so much features is single app one can get tricked into many useless things which consume time.
[Jira Software] is suited for both small and large organizations.
But in small organization it is easy to setup, and in large organizations it is somewhat difficult to start from scratch.
Startups should opt for [Jira Software], only if they have clear vision about how the process will flow in their organization.
In my opinion one will need help of some technical person for initial setup of this software.
Ayush Rastogi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using Jira Software to track and manage everything for a project. Right from requirement logging as an epic/user stories to tracking their deliverables.

We are using Jira [Software] across whole organization, everything is tracked under different components/department levels with the restricted access level restrictions around it.

Kanban boards are used to get the holistic view of project such what is present in backlog to in build/test. We are working in agile and Jira [Software] helping us to manage everything for us.
  • Kanban boards to get holistic view of project requirements/deliverables
  • Generates different type of out of box reports and charts to track and manage individuals and projects
  • Integration support with other tools like confluene
  • Not an easily understandable interface for new users to explore by themselves. Dedicated training is required to educate how to use it
  • Customization for different projects to records different fields in not very easy for administrators
  • Reports and charts are not providing downloadable option to share
  • Linking stories to task and sub-task are little bit complex. Can provide drag and drop option.
Jira [Software] is best suited for projects which want to work in Agile way. It helps to mange and track everything for a project.
Ben Williams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Jira is currently used as our project management and workflow tool. We use it to keep track of where members of the team are on projects, monitor outstanding jobs, and provide detail around expectations and processes. This is used across the whole company and brings visibility to much of the development work on a wide variety of projects.
  • Customization of workflows and processes.
  • Allows easy access to updates and communication.
  • Links well with Git.
  • Customization of colors and formatting.
  • Easier control over emails being sent.
Jira is well suited to managing project work and workflows. Keeping tabs on people’s progress and monitoring what part of a project the work is currently on. It’s appropriate for linking work to GIT and keeping a track of this. Less appropriate for technical discussions and deep dives into issues as it’s hard to follow and track this on there. Less appropriate to keep running commentary of work.