Jira Software

Jira Software

Customer Verified
Top Rated
Score 8.2 out of 10
Top Rated
Jira Software


What is Jira Software?

JIRA Software is an application lifecycle management solution for software development teams. It allows users to create, prioritize and track the progress of tasks across multiple team members, and offers a wide range of integrations. It is offered via the...
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Recent Reviews

Jira is just jaw dropping!

10 out of 10
February 04, 2023
We have a lot of organisation issues in our group, and Jira provides so much control and regulation. I am a Jira admin and part of my role …
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Per User Per Month



Per User Per Month




Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Product Demos

Jira in a Nutshell demo video
Does Jira Software Help Developers Stay On Task Using Agile Methodology?
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Product Details

What is Jira Software?

Jira Software is a software development tool used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects from a single tool, helping teams release higher quality software, faster.

And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.

With Jira Software, teams are able to:

  • Track versions, features, and progress at a glance
  • Easily re-prioritize user stories and bugs
  • Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
  • Estimate, track and report on story points; become more accurate
  • Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
  • Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
  • Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
  • Flexibly tailor Jira tasks and their workflows to a specific team's use case
  • Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default

Jira Software Videos

Jira in a Nutshell Demo Video
Jira Software is a software development project management tool of sorts, that tracks progress, offers up project reports, and gives a great roadmap view to understand workloads and deadlines better. In this video, the TrustRadius team goes over Jira Software pricing, top feat...
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Jira Software Competitors

Jira Software Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

JIRA Software is an application lifecycle management solution for software development teams. It allows users to create, prioritize and track the progress of tasks across multiple team members, and offers a wide range of integrations. It is offered via the cloud and local servers.

Jira Software starts at $10.

Bugzilla, Citrix Podio, and Zoho Projects are common alternatives for Jira Software.

Reviewers rate Support Rating highest, with a score of 8.8.

The most common users of Jira Software are from Enterprises (1,001+ employees).
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(1-25 of 178)
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Score 10 out of 10
Vetted Review
Verified User
We have a lot of organisation issues in our group, and Jira provides so much control and regulation. I am a Jira admin and part of my role is supporting teams with getting the most out of Jira through effective boards, reporting, screens and issue searches. It’s such an easy tool to use and I support c. 2000 users with it. It’s a powerful tool that is so easily configurable it can be set up per project/board so each team can get the absolute maximum out of it.
  • Workflow management and control
  • Screen configuration and customisation
  • Permission and privacy management
  • Ticket setup and management
  • Reporting, dashboards and insights
  • Export options to excel
  • Make sure you get Jira cloud over Jira server!
  • Screen scheme & screen setup could be easier
  • Can become a jungle with amount of customisation options
Jira is perfect for task management, whether it’s Kanban, Scrum or basic task management. It’s a really powerful tool and is so well suited to almost anything. Projects can be configured and set up tailored to the end users needs and desires and is so easy to use!

It could be a little better with filtering options, you have to learn a little jQuery to write complex filters, but it’s easy enough to pick up.
Score 8 out of 10
Vetted Review
Verified User
Jira is used if want to have some new feature or edit an existing feature in our product. The manager creates a ticket on Jira with all the details of the work that is to be done along with the metadata. Detailed writing can be done by adding images, URLs, etc for the task that is to be done. We developers directly get the email for that particular ticket and we can easily understand the changes to be done and start working as per the priority mentioned by the ticket creator.
  • For creating new PRs for new features
  • Convey the idea for end user
  • Include nitty gritty details of the required changes
  • AI based matching with already existing tickets.
  • Dedicated sections for particular category
  • Auto text completion, text suggestion while creating the ticket
For the changes (new feature or improving the existing) details can be written comprehensively so that the developer can easily connect the dots and get an idea of where to start and what work is to be done along with the priority and metadata. We can mention things like the branch where this change is to be done, the version, etc. so that life of the developer becomes easy.
September 19, 2022

Go Agile in the right way

Score 8 out of 10
Vetted Review
Verified User
We use Jira Software mainly for our Engineering department, this includes Software engineers, Dev Ops, IT, and DBAs. We use Jira Software as our main Agile software development process software tool. We use it to track projects end to end, from writing the initial idea to the point that is deployed in Prod. Jira is being used to ensure that our development process is flowing through an Agile framework and it helps to have a clear view of the project's timelines.
  • Projects progress tracking.
  • Tracking teams performance.
  • well defined and easy to use tool.
  • friendly and highly customizable.
  • Creating custom reports could be complicated for non-technical people.
  • Really basic add-ons shouldn't cost.
  • Query requires dev language knowledge.
Jira is a great tool to track your project's timeline from end to end. The Big Picture feature is amazing to have a quick glance at everything that is being worked on at the moment, what was completed and what is coming. The capability to break down your organization into different backlogs is also great.
Alexander Delivlaev | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Jira Software is used to [organize] and track our work. We have multiple backlogs and boards, each team with it's own. It is used across the whole [organization] and addresses our need for quantifying the progress on our tasks.
  • Jira is particularly good at holding all our goals and tasks, all of them being well described within the software and
  • Jira has integration with a lot of 3rd party tools
  • Navigation between boards and backlogs is seamless, all of them being linked to each other
  • Posting URL's in comments is auto-transformed into text preview of that URL and there is no setting to avoid it.
  • Integration with even more 3rd party tools would be nice
The best scenario for Jira Software is for a software development company operating in Agile/Scrum. Jira has a tracking/organizing software and also an article/Wiki software (Confluence) which are great for holding knowledge and organizing priorities.
For product managers/owners it is a great software for breaking large goals into smaller tasks, organizing and prioritizing them accordingly and then collaborating with other parties on the progress.

A less appropriate use would be for service delivery companies as their needs are different.
Score 9 out of 10
Vetted Review
Verified User
My organization uses JIRA to organize projects and track velocity across teams. The business problem that this product addresses for my company is that we use it as a tool to communicate asynchronously across large project teams, report our tracking metrics, project-manage, and even plan and develop larger product roadmaps.
  • Organization - JIRA is great for being able to organize the scope of major features or product launches in a way that can be visualized across teams.
  • Communication - In a remote-first world, JIRA allows you to maintain tight communication and aligned scope even as teams work across time zones.
  • Velocity Tracking/Project planning - JIRA allows teams to visualize and understand expectations for when to deliver a project, have insight into project/team/individual capacity, and track work overtime.
  • Learning curve - There is a learning curve to working in JIRA, it is not immediately intuitive to a new user. It usually requires a lot of learning in order to most effectively and optimally use JIRA. A lot of it comes with time and experience.
  • Lack of standardization - There are a lot of bells and whistles in JIRA. It's really great that you can label or organize tickets in a variety of different ways. It is really up to the organization to create a method of organizing within all of those bells and whistles. This means each time you go to a new organization, there is a lot of overlap, but you are learning a lot of new methods and best practices as well.
  • JIRA can be a little bit frustrating and hard to use in terms of the ability to type and format content in each epic or individual story. It's good enough and JIRA has done a lot recently to add integrations (such as Figma) or other ways to link design, but it can be sometimes hard to translate complex requirements into JIRA in a consumable way.
Good - Project organization and planning for agile teams that work asynchronously. Bad - I think using JIRA or similar software is always better than not using JIRA, however, JIRA may be overkill for some smaller organizations that are not remote.
Partha Roy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
So Jira has been the primary task management software at our organisation for a long time now, it started as a task management product for our day-to-day task tracking. However, with its various integrations with almost all the tools and platforms required for software engineering, Jira has become an end-to-end project management platform for us. Now, we manage our end-to-end product engineering process by using Jira.
  • Right from the first step of a product development process, that is the requirement analysis and tracking, we use Jira's Epic and Stories for organizing various requirements.
  • Task management and ownership overview.
  • Build and deployment process by using another Atlassian product ( bitbucket) alongside Jira.
  • Transparency over the product engineering roadmap throughout the organisation.
  • A lot of new product engineering tools are coming up, Jira has to provide some integrations for those as soon as possible.
  • Migration from other systems to Jira is a bit complex, as there's no automated process for that and it's mostly a manual process.
Jira is one of those rarest products which actually is made for everyone, if the budget constraint is not there then the early you adopt Jira is better as it sets the course of your product management aptly.
Score 9 out of 10
Vetted Review
Verified User
We use Jira for bug/improvement tracking and following Agile Methodology. We create tickets for our development work, plan which tickets to pick in the current Sprint, update statuses as the work is completed, and then get them closed. It also has the option to create team-wise boards which let you track the tickets for the whole team in a single place. This helps manage and estimate the work being done by the whole team. It also gets connected with GitLab so when we push something to Git with the commit message having a JIRA ticket number, the same starts to reflect on the ticket. Along with all this, we can comment and track the history of a ticket which makes things easier to track.
  • Helps with Agile Methodology
  • Issue/Bug Tracking
  • Connects with GitLab
  • Can't really think of things that could be improved. UI is already good and it is pretty fast!
Jira is well-suited everywhere where you require creating tickets to track work. It is best used when your organization follows Agile Methodology. It comes with Boards, Backlogs, etc. that allow you to track all the issues in the current Sprint and if some tickets are not completed, they either go to the backlogs or roll over (according to the admin settings). It also lets you create Sprints and you can plan how much work can be done in that time. Good tool!
Score 9 out of 10
Vetted Review
Verified User
My company uses Jira to manage projects, and digital products, create roadmaps, and manage product pipelines, documentation, teamwork, resource management, track issues, and marketing campaigns. We divide our product teams. We really like that it includes scrum boards, and can generate reports, including plugins and integrations with tools like Microsoft Teams, Slack, and GitHub. Jira offers great tutorials and guides that can get your team up and running. It has helped our company tremendously with our workflow and processes.
  • Roadmaps
  • Integrations
  • Scrum Boards
  • Can be complicated to use
  • Some plugins and integrations do not work well
  • Lack of version control
The Jira software works well for managing scrum boards and allocating resources to a task. When your Epics and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization. It would benefit from having a public documentation or repository feature.
Score 6 out of 10
Vetted Review
Verified User
The CS, Engineering, and Product teams use Jira Software to manage platform defects, feature requests, and tasks. We also use Jira Software to track projects for new apps and improving existing apps. This is a cornerstone application for us since it runs our entire Engineering and Product operations.

We rely on Jira Software to prioritize work across multiple groups inside the Engineering team who handle different aspects of the platform. Having cross-functional visibility is key to understand and track the workload being distributed across the backend and frontend teams.
  • Customizability is impressive. Being able to establish automations and custom fields of all types helps when we need to build new templates to support different efforts.
  • Integration into third-party apps like Git, Bitbutcket, and Zendesk helps streamline our processes and visibility across teams.
  • Easily customizable dashboards are a huge help when it comes to analyzing the vast amount of data available in Jira Software.
  • Bloated - the app has so [many] features and functionality that it tends to bog down from time to time.
  • Expensive - Jira Software is by far one of the most expensive offerings out there.
  • No dark mode support - it's 2021, we should have [a] dark mode.
  • Nickle and dime features - Need to pay for common functionality like Git integration.
  • Lack of automated alerts around metrics like ticket age, last update, etc.
It's a great industry standard app that enables teams using Agile or Waterfall to be productive and successful, but the cost associated to use the app knocks some points off, that added with the fact they require you to pay for integrations of commonly used services is frustrating, to say the least. One would expect for how much the app costs they'd throw in things like free Git integration and roadmaps, but those are add-on services.

It would also be great if Jira Software supported automatically sending an email notification to requesters when a ticket's last updated date gets to a defined period to prevent defect and task tickets from being forgotten.
Score 9 out of 10
Vetted Review
Verified User
We've been using Jira to track feature releases right from the requirement gathering phase to product delivery. The tasks as part of these deployments are broken down into different levels and accordingly it becomes easier for the team to work on them efficiently. It ca be used by all developers, testers and product managers. Jira is an effective ALM solution that also helps with defect tracking, test case management and more. It provides us various fields while creating issue types that help in setting priorities and criticalities, description, labels, story points, links and more. It's very easy to manage the life cycle of such issue types like create, clone, delete, attaching media, comments, move and more. It helps to keep track of data and work done across feature releases more effectively.
  • Feature Release management
  • Test case management
  • Filtering issue types
  • Filtering subtasks is not possible
  • A complete ALM solution like Azure DevOps
I'd recommend Jira for tracking feature releases, blockers, status progress, and defect & test management. At the same time, Jira is also well suited for agile development and delivery of features through a Scrum or Kanban mechanism. It can also integrate with other 3rd party solutions to offer extensive capabilities. Unlike Azure DevOps, Jira is a simple ALM suite packed with basic needs to delivery features and track releases in an agile manner. Tracking builds in Jira instead of Azure DevOps is not that possible.
Score 9 out of 10
Vetted Review
Verified User
Good issue tracking tool with all features defined clearly. Also, helps us manage daily agile activities with better viewability. But, can be improved in some areas. Examples: UI is too subtle, search patterns are not good enough, etc. The tool helps in tracking all items individually or separately using dashboards. Helps user manage their work and see live progress within the team.
  • Tracking Progress
  • Agile
  • Dashboard
  • Issue Management
  • Search Patterns for GRID data does not work.
  • UI is too subtle and hence less interesting.
  • Finding access groups for particular dashboard URLs is difficult.
Good issue tracking tool with all features defined clearly. Also, helps us manage daily agile activities with better viewability. The tool helps in tracking all items individually or separately using dashboards. Helps user manage their work and see live progress within the team.
Score 8 out of 10
Vetted Review
Verified User
Enabling tech to work closely with the product team and drive a shared vision of results. Enabling tech to work closely with the product team and drive a shared vision of results. Enabling tech to work closely with the product team and drive a shared vision of results. Enabling tech to work closely with the product team and drive a shared vision of results.
  • Simple view to all work in progress
  • Easy to update team on status
  • Planning made simple
  • Loading times
Excellent for engineering work management, not so much for ambiguous business tasks
Score 7 out of 10
Vetted Review
Verified User
Jira [Software] is used by delivery teams mostly for backlog management in an SAP context. Developers and analysts can manage and follow-up on their workload by assigning colleagues, adding extra information and entering times. This helps streamline overall projects effort and document everything from A to Z for traceability purpose. Basic customizing was sufficient for us (custom fields, some rules, etc.), but Jira [Software] definitely provides near-infinite possibilities when it comes to making it your own.
  • Out-of-the-box backlog management with Kanban board
  • Easy and intuitive customizing for basic requirements
  • Huge community and marketplace extensions availability
  • Confusing set of products to setup a full suite (Jira to Confluence to Service Desk, etc.)
  • Advanced requirements call for an expert
  • Moving to pure-Cloud in the near-future
Definitely a treat when it comes to how little effort the team needs to get up-and-running. The out-of-the-box solution offers pretty much every features you need to manage a backlog, including tasks and issues, without having to modify anything other than a few industry-specific custom fields. It is also one of the most popular solutions on the market, meaning you can find integrations with 3rd-party tools pretty easily instead of building a custom connector. However we would not use it for project management as a whole, the solution would require significant customizing effort to get up-to-speed with what we already have.
Score 9 out of 10
Vetted Review
Verified User
We use Jira to drive our product development. We use agile to develop our product and it is very easy to create sprint boards and manage stories in Jira. Jira is a revolutionary product and improved the efficiency of our team because it provides transparency within the team.
  • Ticket Management
  • Sprint Boards
  • Reports
  • Configurable fields and workflows
  • Suggested workflows
  • There is scope of improvement in reports
  • Scope of improvement in bulk changes
Jira is suitable for helpdesk management, project management, product management, and reporting.
Jennifer Ferrell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I have used Jira Software as a core tool to support software development across globally distributed teams for large, complex software deliveries as well as smaller, routine service deliveries. In both cases, we have employed waterfall, iterative or Agile methodologies with Jira Software as our foundation. I found Jira Software added value in every case. Whether using Jira Software manually or vis automation tied to a business requirements system, Jira Software allows all stakeholders to easily get their arms around the work immediately. Near zero ramp-up time, completely intuitive UI/UX, tons of pre-built reports, exceptional dashboards and widgets (including easy-to-read graphics), super flexible tagging and tons of bells and whistles any user can add on - I love Jira Software. In my opinion, no other software comes close.
  • Release management
  • Tagging
  • Process flows
  • Collaboration
  • Bulk ticket processing
  • Pre-built Dashboards
  • Bulk ticket creation via import
  • Automated reminders for stale tickets
Jira Software is extremely well suited for managing anything from a product backlog to a new project or product’s development lifecycle. Tickets may be managed singly or processed in bulk, and existing tickets can be restructured so child and parent tickets can flip roles, or specific ticket types can be moved to a different ticket type that uses a different workflow. Additionally, users have the flexibility of wrapping up all their tickets with a label that readily identifies the collection and allows stakeholders to easily review and drill down within the tagged list. I have not yet encountered a situation where Jira was too onerous or too puny to support my needs.
Jafrul Ahsan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Jira Software in our product improvement life cycle interaction to observe assignments, bugs, and cutoff times. We likewise use this took in monitoring our inner cycles, demands, and therefore the situation with those tickets. This product is used extensively and takes care of the business problems with errand following for all representatives.
  • Work process creation and the board is extremely compelling.
  • Simple and instinctive redoing for fundamental necessities.
  • Clear perceivability of following of the issues.
  • The Kanban board on Jira has bugs and frequently creates blunder alarms, despite the fact that changing a status actually works.
  • Follows a portion of the perplexing joining just as movement from large numbers of the distinctive ALM frameworks.
  • The reports being produced are not reusable.
Jira is an extraordinary instrument to follow your venture's course of events from one finish to another. The Big Picture highlight is astonishing to have a fast look at all that is being dealt with right now, what was finished and what is coming. The ability to separate your association into various overabundances is likewise extraordinary.
Devesh Giri | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Jira Software is being used to place customer's issues and V&V issues from the delivered load or legacy load it is used to track progress of analysis, tracing assignee, providing resolution to issues assigned, used for creating CR, PAR for the further development. Its used across whole IFS (integrated flight systems), it gives a platform for interaction between costumer's and development team. For any organization handling multiple costumer issues this a must Tool.
  • Jira Software is bug and Issue tracker , tracks the progress and resolution to the issues parked gives the information needed to the management for tracking progress
  • gives multiple tool for task management such as burn-up/down charts, sprint reports, velocity charts, scrum and Kanban boards
  • it supports agile development methodology and works best for everyone be it development team V&V team or the management.
  • Teams can start with a project template or create their own custom workflow. Jira Software issues, also known as tasks, track each piece of work that needs to pass through the workflow steps to completion.
  • Customizable permissions enable admins to determine who can see and perform which actions
  • little difficult for newbies to understand
  • rooms for improvement in GUI
  • sometime lags and delays work progress
Jira Software is useful for the fast paced teams or agile work flow and can build, test, and release software faster and more reliably it can integrate with first- and third-party tools throughout the Development lifecycle, including code and version control tools like Bitbucket, GitHub, and GitLab, documentation and knowledge management tools like Confluence Serena dimensions (PVCS)
Score 9 out of 10
Vetted Review
Verified User
We utilize Jira Software in our software development life cycle process to keep track of tasks, bugs, and deadlines. We also utilize this took in keeping track of our internal processes, requests, and the status of those tickets. This software is used company wide and solves the business problems of task tracking for all employees.
  • Task tracking
  • Notifications of new tasks and task updates
  • Permission based boards and ticket updates
  • Jira Software could use some UI updates for its dashboard
  • Jira Software needs an archive feature for old projects
  • Permission flow for users and projects is very convoluted and hard to manage
Jira Software is very well suited for managing software projects, internal ticket tracking, and task tracking for multiple projects. Jira Software can also be expanded to external usage in bug tracking. Jira Software is less appropriate for timeline coordination and deployment. Although it has features to allow for time tracking, automatic deployments, and lots of integrations, we have found these difficult to implement.
Score 9 out of 10
Vetted Review
Verified User
Jira Software is being used as a planning and tracking module in our organization, and we have successfully integrated various workflows within the Jira Software to monitor issues and streamline the development environment to cater to any failures. We have created different sets of workflows and software implementation for different teams as per their working requirements and the feature of need base modification makes Jira Software a great solution for multi teams and multi-functional organizations like us. Software availability for different operating platforms is also very helpful it enables us to work remotely without any issues. We have integrated dozens of in-house data sets and applications like Zephyr and Salesforce with Jira Software to customize our working with the module in more functionalized ways. We are using Jira Software in multiple sections of our organization like technology, Marketing and IT, etc.
  • Easy customization and integration with multiple applications as per end user requirements.
  • Coding is easy for building and maintaining state of the art software.
  • Workflow creation and management is great.
  • Availability of software at multiple OS platforms.
  • Manuals are not easily available for hard core coding and software builds.
Jira Software is a great software for multi-dimensional organizations to build tailor-made end-users products for different departments as per their needs. It has the ability to integrate and work within the environment of thousands of third-party applications, which makes it more suitable for different types of organizations and industries.
Angelo Liriano Cepeda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
In Aura Systems, we use Jira Software as our Project Management Tool. We adopted Agile Methodology and Jira empower us to iterate our products on development. On a daily basis we review our board, update tasks, change task status and complete sprints. We also use it as knowlegment source with Conduent and take advantage of Slack integration to enable great collaboration.
  • Seamless Integration with development tools such as Slack, Github or Bitbucket.
  • Very customizable workspace; you can choose the components of each task for your board, your own icons, labels and automated workflows.
  • Relate all the issues/tasks with Epics and visualize upcomings results in Product Roadmap.
  • They could improve the format of attaching files on Conduent, using pages with attachments is not the most friendly option.
  • In the board by default is included to-do, doing, done on stages. It would be good to have QA (Quality Assurance) by default with some automations based on time and deployments.
  • I think tasks could have 2 assignees (I know there is a possibility to add an assistant) but some issues are equal responsibility for two collaborators.
Jira is well suited for software development companies that want to ensure appropiate use of Scrum Methodology, best tool available on market because of the possible integrations. Is less appropiate to projects such as Construction where engineers are used just to have Gant Chart as task management view and where focus the most on scope/budget/time.
Score 7 out of 10
Vetted Review
Verified User
We are using it across our 20 person product/engineering team to manage our agile product backlog, defects, etc. We have also tried using it with other teams (marketing, support) as a more general product management tool (with varying degrees of success). It helps keep us organized, prioritize, plan iterations, etc.
  • Extremely configurable
  • Good backlog management
  • Excellent ticket/issue structure
  • Integrations
  • The UI, though improved greatly over the years, is still often a bit cumbersome.
  • Workflows (in classic Jira) are still painful to configure and use
I think Jira is a great "all-purpose" agile management tool. It is extremely configurable, so can support nearly any conceivable way of working. This is also its downfall. It is not particularly opinionated, and so it is easy to create configurations or setups that don't work particularly well. If your goal is to implement a consistent and easy to follow agile approach, Jira can seem overly complicated.
Score 8 out of 10
Vetted Review
Verified User
Jira was owned by our Product and Development team, however, it was used by my Support team to log bug tickets that needed to be addressed by a developer. It allowed us to provide all of the pertinent information regarding a bug in our system and also track the status of work to fix the bug.
  • Customization - you can set up your Jira instance however you would like to meet your needs.
  • Streamlines communication between teams. You can add multiple users across departments with different access.
  • Filter and report to view the information you need. This was important for us in locating open bug tickets submitted by Support so we could stay on top of them.
  • For someone using Jira for the very first time, it is not the most intuitive system. Maybe some more in-app tooltips would be helpful for users logging in for the first few times.
Handling Development requests from outside departments. This may include Support, Billing, Product, etc.
Jennifer Bland | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
My company currently uses Jira as a Service desk for our IT and circulation departments. One is internal, but for circulation this requires answering tickets for readers of our publication.

For internal uses, it addresses the need for a central location for all IT tickets, as well as asset management. In addition to answering simple requests from employees - all hardware assets are managed in Jira. We setup a project where the tickets are each an asset and it's worked very well. In addition, using our internal management software (custom) we setup an integration which pairs each ticket logged with that asset.

Externally, the Jira system allows us to easily interact with readers who are having issues. The solid email ticket feature was the main attraction for using Jira for this.

  • Manage tickets, whether with or without SLA.
  • Manage projects using agile including a backlog.
  • Managing tickets for users outside the system with the service desk feature.
  • Management of the software is very difficult at times, although has improved.
  • Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all).
  • Better integration with Trello, would love to see this happen. Right now it's very clumsy.
It's best suited for what it was originally created for, managing a software backlog of tickets - paired with the service desk to manage tickets. Anything else and it gets complicated, FAST. If you go the route of not using service desk and you have a really large organization, you are also looking at a crazy per user cost.

Additionally, if you wish to manage the backlog using agile Kanban - the boards are excellent and can be customized for the team needs. Even has the great ability to style and add rules to flag items. That said, I'd love to see a better integration with Trello as that system's "boards" are much better quality and easier to use. I've got teams using both and Trello is always the winner.

This system can be tailored for other uses, such as storing a "database" of sorts like assets. However, it takes some setup but can work. Where it won't work is managing resources. Say you want to manage resources to ensure you have enough developers to cover future projects - with the current plugins it's VERY difficult. The integrations are always clumsy and get out of sync and the plugins are very slow. Finally, the data it provides is basically useless. You are better off using another tool outside Jira.
Score 7 out of 10
Vetted Review
Verified User
From my involvement, we use Jira to track requests for sustaining projects in IT. If we do use it for new development, I am not exposed to that. Jira helps us communicate with a team when we are making changes to our IT tools that impact multiple departments and keeps track of these changes.
  • Notification of changes - I appreciate the email notification when things have been updated in the tickets.
  • The visual workflow is fantastic
  • This might just be the way that we use it, but the ownership updates as the ticket progress can be a little clunky.
  • I am not sure why on some tickets I can reassign to the next person and on others, I have to request that the assignment gets changed.
I have used Jira in a few different companies. In my current role, I am mostly a user but often have tasks as a tester when we are adding new features to tools that we use. In past companies I had been involved in product development where we utilized Jira to track the entire development process bug fixes, quality issues and it seemed VERY well suited for that type of activity. Currently from my exposure, we are using it more of an IT ticket management system for sustaining projects.
August 09, 2021

Review Jira software

Score 7 out of 10
Vetted Review
Verified User
Jira Software is a great interface when it comes to Bug Tracking, centralized usage of board and tasks and gives a better visibility of the tasks which hav been completed, which are in progress, and which would be need attention.
So, the organization uses the Jira software for tracking, better vis[i]bility, for agile project management, customization of the activities and generate reports to check the amount of completion and remaining amount of work.
  • It is being used for Bug, Story and Task tracking, whereas it also enabled the team for recording or even finding or tracking bugs.
  • These are also being used as a product/project management tool and in turn allow the user when it comes to assignment of the tasks which would require attention.
  • It also provides a flexibility of having a kanban board which gives the user with a better vis[i]bility of what has been done, what is in progress and what is still remaining.
  • This software is also being used as a scrum software development which is giving one the scope to be fast paced as it has a fixed and focused iteration.
  • There is also a flexibility for management as well as tracking of the projects that might support both the traditional as well as agile project management and gives a centralized and customization flexibility.
  • There is also a feature enabled in Jira Software for generation of reports like that of the BurnDown Chart, Sprint Chart, Velocity chart etc.
  • There are still room of improvements.
  • When it comes to using Jira Software in Mobile Phone as web version or as mobile version, it doesn't give a great UI / User friendly experience.
  • Follows some of the complex integration as well as migration from many of the different ALM systems.
  • The reports being generated are not reusable.
  • The UI in the application is a little cluttered and also the filtering is not very convenient to use.
1) When it comes to roadmap[ping] the requirements, then this gives a better picture along with the plans to communicate and give a better picture of the goals to the activity of the team's task.
2) This is used for an agile software development and provides a single centralized view of stories or bugs or reports that needs to be generated.
3) This is also used for integrating with different systems like Confluence, Outlook, Slack, Teams etc.
4) This is also highly customizable as it allows the user to create any sort of issue where they can customize the workflow for any of the requirement, and user can also customize the timeline, reports, fields etc.
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