TrustRadius
JIRA Software is an application lifecycle management solution for software development teams. It allows users to create, prioritize and track the progress of tasks across multiple team members, and offers a wide range of integrations. It is offered via the cloud and local servers.https://media.trustradius.com/product-logos/Do/VE/SNKZVM5Z3C0V.PNGGet agile with JIRA SoftwareMultiple teams within our organization use JIRA Software, including Product Content Strategy, Product Design, Product Education, Product Research, Front End, and Dashboard. Each team uses JIRA a bit differently, and each team's "project" is therefore set up a bit differently, but all of us follow a kanban agile structure. JIRA helps us stay on top of our tasks, view progress, and ensure all necessary work gets done on time.,JIRA offers a lot of integrations that really improve our work. For example, the Salesforce integration makes it really easy to link Salesforce product roadmap cards (relevant to the entire product team) to an individual JIRA issue (one specific task-relevant to that team). JIRA offers very good search and filter functionality. The quick filters make it very easy to immediately see only my own issues. You can create custom views, which are especially helpful for my team during our daily standup, allowing us to only see relevant issues. JIRA issues come with lots of customizable fields. Due dates, assignees, labels, priority level, epic link, etc. -- makes it very easy to organize and find specific issues.,Our team happens to have many steps within the workflow, and therefore we have more columns than other teams. JIRA Software always displays all columns in one static view. Because we have so many columns, each column becomes very skinny and the issues can be difficult to parse. We can't reduce our number of columns, so I wish we had the option to side-scroll instead of fitting all columns into the current browser size. We would love the ability to create CLEAR multiple statuses within a column. You can create multiple statuses for a column, but they all appear together and are difficult to distinguish. It isn't possible to move an issue from one status to a different status within the same column. You have to drag the issue into a different column, then drag it back into your chosen status, or change the status using the issue dropdown option. A minor nitpick, but I wish I could create an issue and immediately put it into our "To Do" column. Instead, it automatically goes into our backlog. Then I have to go to a different page to move the issue from backlog to To Do.,9,JIRA Software streamlines communication between different teams -- I can look at other teams' JIRA projects to see the status of individual issues without having to directly ask any colleagues. JIRA exponentially improves our team's productivity. We have a daily standup where we go over our JIRA project, and this allows us to focus on slow-moving tickets and identify blockers. It really helps to see the issue "physically" moving down the line, closer and closer to finish. JIRA improves our team's visibility. Often it feels like our work goes under the radar, but with JIRA, other teams can track our progress and view our contributions to new features.,7,7,Trello and AsanaJIRA - The Best ALM Tool in the Market.JIRA is used in my organization for Application Lifecycle Maintenance (ALM) activities. It is used in collaboration with Confluence/Wiki for capturing detailed: 1. User stories in form of project backlog 2. Acceptance criteria 3. Creating bugs 4. Analysis ticket 5. Maintaining story workflows (from ready for dev to closed) 6. Logging work hours spent on each individual ticket/story It is also very helpful in creating a very simplistic boundary line between the on going sprint and the backlog (all my projects have been executed in Agile mode). In addition to it, as my projects have always had more than one sprint going on simultaneously and the stories part of those sprints related to each other, it acts as a very elegant tool for representing such views where the information is easy to comprehend for any developer or tester.,Single view for all the user stories (active sprint/backlog) Ability to generate reports of various types for each of the active / closed sprints for e.g. burndown chart, sprint velocity etc. Ability to track release tickets - we can create tickets which are supposed to go for production from various sprints in one single page and manage it from there. Integration of communication tools like Hipchat and Slack makes it very easy for tracking & responding to notifications.,Complexity of integrating other ALM tools like TFS with JIRA - as my first project had to be migrated from TFS to JIRA, all the artifacts had to migrated manually into JIRA. Mobile app of JIRA is not so holistic in nature and one has to navigate a lot to do various things which are very easy to do in web application.,10,Faster turnaround time for closure of tickets - Developers could communicate through various chat platforms, share their analysis in form of attachments in JIRA Hosting on cloud made it easier to work from remote location leading to cost efficiency As a JIRA Admin, it is very easy to maintain and manager various user accounts,TFS,Team Foundation Server, CA Agile Central (formerly Rally)Jira for Enterprise BusinessJIRA is being currently utilized as a second tier ticketing and workflow management system. Our users create a ticket in our regular ticketing system for an enhancement and such. Once it has been approved a ticket and sub tasks with all the detail are input into JIRA and tracked. We then use JIRA in our weekly meetings to give updates and such.,JIRA makes collaboration very easy JIRA allows us to keep a line of sight on all of the tasks that are on going JIRA also allows for easy export of data for reporting and such,The UI In JIRA is not very intuitive, they have comingled products and navigation is difficult at times JIRA can be annoying with the number of email notifications it shoots out JIRA's security model is overly complex and can lead to issues,5,JIRA has allowed us to create reports on tasks and deliverables so this is helpful We spend too much time attempting to create the reports so this is a negative JIRA has help us meet some of our auditing requirements,4,5,,SAP Service Cloud, ServiceNowJira makes agile software development management easyWe use Jira as the product management tool for our agile web team of about 12 people that are doing a major redesign/rebuilding of our city's main website. It's used to plan and track the individual tasks, stories, and bugs assigned to each team member. It also provides helpful reports showing our sprint velocity and other useful metrics.,Jira is powerful and flexible. It can be configured and used in a number of ways and for a number of different use cases. But despite that, we've found it easy to use and we were able to use it without much training. For agile-based software development, it makes it easy to manage your backlog, plan sprints, track and manage individual issues, and get reports showing overall team/sprint metrics. All of these features are seamlessly integrated with each other. It integrates well with other developer tools like Github and Slack. For example, this makes it easy to view branches and pull requests related to a specific story or automatically notify your team of important status changes to an issue.,Sometimes there are different modes for editing the same piece of data (like an issue's description) depending on how you're viewing that issue. One mode may use a WYSIWYG editor while the other mode uses plain text with Markdown. This is slightly confusing as the user experience isn't consistent. As with most WYSIWYG editors, it can sometimes be difficult to control the formatting the way you want. I've also had issues with it inserting line breaks after hyperlinks sometimes for no apparent reason.,8,As a team switching to an agile-based methodology, it's helped us to follow our desired agile practices and has made it easy manage our processes. It's helped our project to stay on track and has been recognized as a successful pilot with our organization. Other teams within the organization have seen or heard of our success and are now looking to implement some of our same tools and practices, including Jira.,8,9,Redmine and Basecamp,Eclipse, Google Drive, DropboxManage your projects with a simple and easy to use interfaceIt is being used throughout our organization. We use it to plan, monitor and develop your projects quickly and easily. With Jira, plan your daily work by creating user stories, incidents or assigning tasks and subtasks to your team members. Integration with the main development environments such as Eclipse, Visual Studio, Netbeans, make it an effective and productive alternative.,It is very simple, basic and simple to use. It allows precise customizable estimates according to the needs of the project. You can have administrative control of the company's activities (projects, processes, procedures). It is compatible in virtually all databases. It offers Web access with support for the main browsers in the market, email notifications, as well as many applications that provide additional resources to Jira.,Although Jira is an excellent tool for project management, the cost can be somewhat expensive. Its initial configuration proved to be complicated. It can be difficult for beginners, because it is difficult to understand its characteristics.,9,Workflows can be customized and adapted to our needs. It substantially improves teamwork and communication between users. Increase productivity, as it helps to plan, specify and follow the work of my team members.,8,9,Basecamp and Zoho Projects,CylancePROTECT, Zendesk, Lexmark Managed Print ServicesJIRA worksJIRA Software is used by the website development group. It tracks our new projects, our system bugs, and system problems. We use it to communicate with our workers who are off-site. We also use JIRA with Github to number our Git branches. Using JIRA's ticket codes keeps everything in sync and reduces problems.,Project tracking Individual task tracking Integration with Github,Communication with team members is adequate but not as good as other software Not as many software integrations as I would like Can't delete tasks unless you are super user,8,Project teams are able to work more effectively. Keeps team on task,8,8,Yes,Price Product Features Product Usability Third-party Reviews,I would more fully evaluate the softwares integration with other third party applications.JIRA for an easy kickstartI have experienced JIRA in two major areas: 1 ) a tool supporting internal users or client requests (internal or external service desk/help desk). 2) a teamworking tool for the sharing of software specifications during software development.,Excellent tool for supporting internal or external users. If you want to start, you can go to the cloud/online subscription which is very cheap and you can start immediately with preconfigured processes Great tool for sharing business and IT requirements in SW development. Requires connection of JIRA and Confluence which works fine after initial configuration. Available basic reporting of performance of teams or individuals. An immediate good overview of severity (priority) of tickets, resolutions KPIs, etc.,The processes can not be thoroughly analyzed, visualized and managed. Although a basic reporting is available and reports can be customized, the process discovery in a complex environment is not supported. This can, however, be provided by an external process mining application. JIRA can export the data or provides access to its database via API.,10,This tool can save a lot of money by visualizing project progress, regardless if you develop in a waterfall or agile mode. Imagine saving just 1 day on a project with 50 programmers just by being able to recognize an issue in development. The monthly subscription fee per user was back in 2018 a peanut.,9,10The winning combination for your software development team: JIRA + AgileWe use JIRA as a project management and a bug tracking tool for most of the company projects. Whether it is software development, ASIC design or IP development, JIRA fits all flavors. For software development, we use it mainly for its agile scrum and Kanban development support. We realized that switching to Agile with JIRA was a winning combination to increase productivity, together with having more homogeneous teams and same mindset across team members.,Easy to use bug tracking features. It has a great support for Agile SCRUM and Kanban software development methodologies. Promotes collaboration within the team and across teams. It is extremely configurable and allows a system admin to address complex project management requirements.,There is a steep learning curve for JIRA administrators before the full potential of the tool can be harnessed. The licensing system is per number of users. If you buy a small license and the tool is widely adopted, you may have an issue in getting your budget approved in a low cost environment, because the price for higher tiers goes up quickly. Support can use some improvement. It happened few times that for critical issues we had to spend a lot of time exchanging emails and explaining to different people where the problem was.,10,It really improved our productivity and therefore decreased the time to market of our deliveries by 40%. It improved the collaborative work inside the team. Helped building the scrum mindset in the team. It helped replacing the various bug tracking tools used across the company to just one.,9,7,BugzillaBest Project Management ToolJIRA software is used for project management. It helps us to track the progress of the project using a Kanban board.,Kanban Board - Track the features using workflow methodology. Email notification when the ticket is assigned to specific users. Filter the the JIRA tickets using keyword search functionality.,User Interface can be improved more by adopting modern designs. Artificial Intelligence can be integrated for automating lots of process. Chat functionality also can also be integrated to JIRA for real time communication.,9,Best Project Management Tool Best Tool for Agile methadology Increases productivity,Trello,9,SlackJIRA -- The all in one cost-effective and integrated project management solution for our OrganizationJIRA is used in my organization for tracking issues from production support by our support team. For customer delivery and platform development teams, JIRA is used for bug tracking and to create stories and features for building solutions and the product. It is serving as a product management software, and for solution delivery teams it is our primary project management tool. We have scaled and customized JIRA to several teams in our organization, and it is a very cost-effective solution for tracking all business issues from product development to production support.,Bug life cycle management. Grouping of deliverables as: epic, story, change request, bugs, tickets, enquiries, etc. Logging estimates and tracking actual efforts, giving effective variance computation. Computing metrics for our projects using the custom fields in JIRA.,The SLA management is ineffective. The assignee has to be an individual, which is a restriction. JIRA needs to enable issue assignment to a group/department as well, to bring it to an issue dashboard. Query management can be made easy with some add-ons like 'Script runner' which is currently outside JIRA.,10,Prompt delivery. Following SAFE methodology via the Portfolio add-on in JIRA. Provided a cost-effective solution to track from product development to production support.,BMC Remedy Asset Management and ServiceNow,Bugzilla,9,10A Project Management tool for your organization and clientsWe're using Jira as a tool to be in control of our projects. We use it for tasks and much more. We use it across all of our organization and highly appreciate the options of integrating Jira with Bitbucket. It's important to stay agile and Jira does the job. We can use the software between departments - design, development, etc. Our project managers have the option to get a better idea of what we're doing and how much time we're using during the tasks.,Tasks Project management Agile boards Ticketing for problems etc. Complex user management.,User management can be to complex for non-trained users. Very expensive. Could services sometimes crash?,8,Satisfied clients. Better collaboration between offices. Steep learning curve - so a time used on the training of new users.,Asana, Gitlab and Trello,Asana, Bitbucket, GoToMeeting, Adobe Acrobat DC, Adobe Flash, Adobe Illustrator CC, Adobe Experience Manager, Adobe Photoshop, RescueAssist, WordPress, Microsoft 365 Business, Microsoft Teams, Egnyte, Samanage, Sophos Intercept X, Sophos Phish Threat, Sophos Web Content Filtering, Sophos Secure Email Gateways, Sophos Mobile, Cisco Meraki Systems Manager, Basecamp, Zeplin, Sketch, Cisco Webex Teams (formerly Cisco Spark), Cisco Webex Room Series (formerly Cisco Spark Room Series), Microsoft Teams, Skype, Skype for Business (formerly Lync), Microsoft Project, Microsoft Visio, Microsoft Visual Studio Code, Azure Active Directory, SurveyMonkey, Google Hangouts,9,9JIRA is a great project management toolJIRA is being used in our organization to manage software development. It is used to easily manage the workload. It makes our developer's job easier as they can get all the information from the JIRA stories. JIRA is also used to check the status of the project and manage assignees.,Easily manage workload. Get all useful information and links to useful documents. Check the status of a project. Integration with Git.,There is no code refactoring plugin. We can prioritize the projects. The user interface makes it a bit complex to search for all items.,9,JIRA makes project management seamless. Developers and managers are updated with project progress. All documents are accessible easily which makes for a hassle-free process.,9,9,VersionOneJIRA - Managing a Project Activity at your Fingertips!JIRA is used by our Company to setup Epics and the associated Tasks that belong with the Epic. We then plan our Sprint (2 weeks) with Development tasks and track the progress of those tasks. If something happens that hinders the development of such task, we can easily put a block on that Task until the block can be removed (i.e. waiting on data cut from Agency). We can easily drop something into the backlog when needed.,Manages Epics (projects) very well. Tasks can be adjusted easily along with their corresponding Story Points. The Backlog can be easily managed by moving Tasks around as needed. Notifications can be automatically sent out (if setup) to the Developer when new work is assigned. Epics/Tasks/backlog items can be managed through an easy to use drag and drop process. Agile. Easy to work with (very intuitive),I don't have anything negative to say about the software. As with any software, the GUI can always use improvement, but that comes with time. It can lock up very briefly at times due to too many users.,10,We can manage 100's of projects at a time. I work on a DB Conversion Team and it can get a little hairy trying to keep everything straight. JIRA does that for us. JIRA is easy to use and there is a very little learning curve for new team members. JIRA allows for a 40,000-foot view or a 5,000-foot view. You can drill down as deep as you need to go, or take a step back and look down from the heavens.,10,10,Logitech Rally,Changepoint, Microsoft Office 365, Microsoft ProjectJIRA: A great bridge between PM and R&DOur organization uses JIRA as a project management tool between our project management office, our product management team, and our research and development team to plan, coordinate, and deliver on product releases encompassing multiple initiatives, epics, features, users, stories, and tasks. Each team is responsible for various components of a release from inception to end-of-life.,Organization of features Story development for R&D Release candidate control,Ease of searching Editing Process flow of feature development Acceptance Criteria development,8,Better organization for feature releases. Linking to issues and enhancements has increased ROI from releases. Customer satisfaction improved due to the adoption of continuous release model.,7,8,Microsoft Visual Studio Code,Microsoft Teams, Skype for Business (formerly Lync)JIRA is the most easy to use project management software out thereWe use JIRA to manage multiple high-level projects within our company. It is a corporate-wide engagement with JIRA with several businesses that use it independently with a corporate administrator to manage the tool. We use it for very large projects, like Salesforce rollouts, as well as smaller projects like minor enhancements or bug fixes across all key software environments.,It is a great tool to link documents and documentation to specific user stories to keep things organized. It has a great user management feature to help us plug resources into the right projects and remove users as they move on to other work. It has sold plug-and-play options that you can elect to use or deselect in order not to cloud the interface.,The look and feel is a bit sterile, which is both good and bad. Some nice skins to make it easily customizable to our existing corporate color schemes would be nice. Cost is always a place for improvement. JIRA is not overly expensive, but in a market where there are a ton of options, price is a negotiation point. Better integrations with vendor/partners using the same tool would help onboard offshore resources we occasionally use.,10,Better prioritization of user stories and resources. Better tracking of resources. Better documentation container to store relevant information.,9,10,Basecamp, Workzone, VersionOne, TargetProcess, Pivotal Tracker, Assembla Workspaces and SprintGround,Basecamp, Workzone, SprintGround, ActiveCollab, Assembla Workspaces, Attunity Managed File Transfer, Sopheon Accolade, Cloudera Data Science Workbench, Snowflake, Qlik Sense, Qlik Sense Cloud, QlikView, Microsoft Power BI, Informatica Cloud, Informatica Enterprise Data Integration, Salesforce CPQ (formerly SteelBrick), Salesforce Service Cloud, Salesforce Marketing Cloud Email StudioJira ReviewWe use Jira to facilitate agile programming. We have boards that we use for different products and [it] allows us each to pick up tasks to work on and allows others to see what is happening across the group.,It has a lot of flexibility in the way you can create swimlanes, flag cards, and move things around on the board. Easy to track and follow your team's progress and see if you are getting things done according to schedule. The circles that represent the days along the bottom of each card are nice so that you can see if anything is getting stale.,It needs a better way to auto refresh. Having to refresh the page sometimes can be frustrating. Sometimes it's very slow to reflect that you are dragging things between columns, and before you know it you have grabbed the wrong card.,10,It has proven to be helpful in knowing where we need to improve and seeing what tasks are remaining that need to be implemented.JIRA - adapts to your software development process!JIRA has been a great replacement for Microsoft Team Foundation Server. Not only is it easier to use, but it's highly customizable by our organization without the need of external consultants. Bugs or feature requests are created throughout the whole company and then triaged into actionable tasks. The filter feature on the system dashboard helps a lot in this context.,Custom search queries can be saved and shared as filters. Batch operations on tickets work well and you can choose if you want to notify others. Ticket fields are highly customizable for easier creation.,Some operations take their time. Default ticket settings are too complicated and complex for simple use cases. Basically, there is no "one go to process". You can pick Kanban, Scrum, ... whatever you like. The user interface, therefore, looks quite mixed up on some occasions.,10,Development pace has been greatly improved. Visibility of progress for better understanding of the development process. End users are more likely to open up feature requests or bug reports.,Azure DevOps Server (formerly Team Foundation Server), Usersnap for QA and Pivotal Tracker,Usersnap for QA, Google Analytics, Slack,10,10All around change management tool with lots of featuresProject and change management with issue tracking is crucial for safety-critical software development in aerospace industries. JIRA provides many of the project management and agile process needs with a lot of features such as sprint boards, dashboards, filters, and reports. You can customize our own workflows and boards according to your own needs. Kanban boards and sprint boards are especially useful for big team projects.,Agile development with sprint boards. Versatile filtering and customization of projects and reports. Easy and simple user interface.,Filters could be more descriptive. Could be integrated with requirement management software for direct navigation. More 3rd party add-ons could be better.,9,Change management is done without problems at all levels of a project. It is widely known and accepted within aviation authorities. Its easy of use made it possible for even a new graduate to use it effectively.,IBM Rational DOORS, MATLAB, ANSYS SCADE Suite,8,9Top project managment tool that is best suited for SMBsJIRA makes internal project communications, issue and task tracking, assignment and management out of email and Excel in some cases (I've seen few enterprises do it) a breeze. Our team now communicates about an issue via comments, upload files and this keeps discussions better organized. Searching issues in JIRA is very simple and if you are a nerd or a project manager and would like to perform a complex search there is JQL which stands for JIRA Query Language that makes it very powerful to find issues from any timeline.,JIRA Query Language - simple and extremely powerful search for issues. User and group management - To manage multiple teams and users is very simple as well. Webhooks and ready to use third party integrations like Slack keeps everyone informed about project updates. JIRA project work dashboards are very useful and we use it to display on a kiosk where entire team can keep track of issues. JIRA gives multiple ready to use project types and customisable issue workflow. Promotes Agile methodology,UI performance can be improved. It still feels slow even after 5 years of using it. They could've offered Confluence along with JIRA since it's not reasonable to pay for project documentation separately. We simply use Google docs for that purpose and it's free! There is a steep learning curve for tech and non-tech users initially. It's mobile support is still very limited!,10,We definitely saved a lot of time that could've been wasted trying to manage project issues and tasks compared to manually, or by email or by using some document. Learning curve and lack of knowledge in using some of the features set us back a little in taking full advantage of the software.,Trello and Basecamp,Trello, Basecamp, RedisJIRA and Agile for you businessWe use JIRA to manage/track projects across the whole organization. It is a well documented tool and helps our team members to keep up with the workload as well as generate KPIs to higher management and provide a better visibility on what needs to be done throughout the projects. I would say it is an essential tool.,The high level of customization on this Agile system is key to meet different niches and industries. You can configure to use on any project you wish to take on without any effort. A system you can learn from. Jira collects and unites all historic data in a single, searchable hub, and provides access to it at any point of time. This way, team members will be able to perform all sorts of rend analysis and statistical investigations, and prepare constructive reports on their progress. A rich toolkit for developers. While it is true that Jira is mostly appreciated for issue and bug tracking, those are far from being the only features you should know about. This system will become your developers’ favorite assets before you know it.,The UI is a bit confusing sometimes to the inexperienced user. The price can be a little too much for small businesses. Too many features, that sometimes can bring some complexity to the platform (this is sometimes rated as a good area too, it will depend on how experienced [you are] and the points you want to cover with this tool).,9,We have seen a faster ROI on our products as the production processes have been optimized.,Trello and Onyx,Atlassian Confluence,7,9Usage of JIRA by our geographically distributed Agile software development teamJIRA is used by the entire BizMerlin team for design and development of the product roadmap. Product managers add items to the backlog as well as various sprints. Test Preparation, QA, code review, development, everything is controlled through JIRA. Scrum masters do their daily stand-ups and record notes, as well as ensure the issues are being updated correctly via comments and status transitions.,When you want a configurable workflow for different issue types Showing the entire sprint progress at a glance in the burndown (or burnup) chart Ensuring every team member (even a new one) knows the steps that an issue has to take before closure,Workflows and schemas are sometimes really difficult to understand. You learn it one time and it works fine for 6-7 months. When you need to modify it, it seems you need to learn it ALL OVER again. Left hand navigation panels sometimes need to be collapsed and expanded multiple times.,10,A lot of accountability. Every developer can see their progress and how they did. No one needs to be told. Excellent communication - don't email etc, just add a comment in JIRA.,Backlog, Trello, FogBugz and Bugzilla,QuickBooks Online, BizMerlin, Stripe, Review BoardJIRA is the BEST software collaboration toolWe use JIRA as our company's main project management tool, this integrates development and QA to plan, track and report progress of our software releases.,An effective tool for planning/tracking work from project backlogs and Sprint An effective tool for tracking defects Fully customizable Kanban and Scrum boards Easy to maintain the integration of defects and test using a test management tool like QAComplete.,JIRA is fully customizable, although we were able to make our QA process fit into JIRA's workflow, it is not designed to work like this. Not easy to make it work as a test management tool.,9,The user must be familiar with creating the workflow in order to make the automation process run smoothly.,,Atlassian Confluence,9,9JIRA - Development workflow for all companies...JIRA is being used as an overall tracking tool for application development. Requests for new enhancements/projects may be placed in the system or defects may be tracked. IT managers also use the tool to assign tasks and to check hours booked to a project or request. Management reporting also comes from the application and is used for capacity planning and resource management.,Great tool for agile development Allows flexibility to build out workflows that map to your company's internal processes Flexibly reporting and build out by team,Make certain the full end to end processes are documented - changing flows will impact the lineage of your data Make certain someone on the team has JIRA experience or have a vendor support you in the implementation Look at full functions offered out of the box and understand additional plug-ins that may be needed.,9,Great easy to use tool and little training required for team members Modification of processes/flows can cause confusion for team members unless properly communicated. Look at the overall need and see if this tool fits your need, as there are other products available in the market.,IBM Rational ALM and Rallyverse,Adobe Acrobat DC, Alexa, Google HangoutsJira = collaboration, integration, usability.Jira, at a high level, is being used by our technical teams (engineering, support, implementation) to track development efforts, product feedback from our clients, as well as Dev, QA, and production efforts to get our clients up and running. In addition, of course, to tracking bugs in our product. Jira allows us to collaborate across all of our teams as well as keeping us all apprised of the progress of each individual project or longer-term initiative.,Tracking projects based on assignee (ie: the person who needs to take action on a ticket). Easily seeing how many product tickets are open at any given time. Planning and road mapping of your product, Jira makes it very easy to track priority with development effort, you can display it easily on a map.,I'd like to see merge fields be slightly easier to use, but you can still format everything really nicely in comments, so it isn't a big problem.,10,Saves time - Jira is easy to use and easy to learn, onboarding is a breeze.,,Slack, ChurnZero, OneNote,10,10Jira PM reviewJira project management system is used to manage project tickets. It's used across departments, and helps prioritize work.,Flexible in building interfaces for different teams Powerful archive provides historical data for past projects in case they need to be retrieved Links to different software to easily load information and build tickets faster,Interface is outdated and not easy to use, which makes it slower to work with the tool Ticket linking is not very flexible, so it's not easy to reference work to other department work in progress or past Overall system is very technical, making it challenging for more non-technical teams to join and use the tools,6,Positive: organize work, prioritize tickets Negative: takes a long time to work with the team, not easy to learn functionality Positive: Very good archive tool to reference past projects,Asana,2,5Unspecified
JIRA Software
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JIRA
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Multiple teams within our organization use JIRA Software, including Product Content Strategy, Product Design, Product Education, Product Research, Front End, and Dashboard. Each team uses JIRA a bit differently, and each team's "project" is therefore set up a bit differently, but all of us follow a kanban agile structure. JIRA helps us stay on top of our tasks, view progress, and ensure all necessary work gets done on time.
  • JIRA offers a lot of integrations that really improve our work. For example, the Salesforce integration makes it really easy to link Salesforce product roadmap cards (relevant to the entire product team) to an individual JIRA issue (one specific task-relevant to that team).
  • JIRA offers very good search and filter functionality. The quick filters make it very easy to immediately see only my own issues. You can create custom views, which are especially helpful for my team during our daily standup, allowing us to only see relevant issues.
  • JIRA issues come with lots of customizable fields. Due dates, assignees, labels, priority level, epic link, etc. -- makes it very easy to organize and find specific issues.
  • Our team happens to have many steps within the workflow, and therefore we have more columns than other teams. JIRA Software always displays all columns in one static view. Because we have so many columns, each column becomes very skinny and the issues can be difficult to parse. We can't reduce our number of columns, so I wish we had the option to side-scroll instead of fitting all columns into the current browser size.
  • We would love the ability to create CLEAR multiple statuses within a column. You can create multiple statuses for a column, but they all appear together and are difficult to distinguish. It isn't possible to move an issue from one status to a different status within the same column. You have to drag the issue into a different column, then drag it back into your chosen status, or change the status using the issue dropdown option.
  • A minor nitpick, but I wish I could create an issue and immediately put it into our "To Do" column. Instead, it automatically goes into our backlog. Then I have to go to a different page to move the issue from backlog to To Do.
Despite my frustrations with our team's specific setups, I have to say that JIRA is truly a wonderful project management tool for large teams and companies. If your team is very small, simpler software would probably meet your needs. But JIRA offers so many features, giving you granular control over every element of your board, and integrating seamlessly with Confluence and Salesforce. JIRA has become the hub of our product team.
Read Elissa Bernstein's full review
Sumit Bachani profile photo
Score 10 out of 10
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JIRA is used in my organization for Application Lifecycle Maintenance (ALM) activities. It is used in collaboration with Confluence/Wiki for capturing detailed:
1. User stories in form of project backlog
2. Acceptance criteria
3. Creating bugs
4. Analysis ticket
5. Maintaining story workflows (from ready for dev to closed)
6. Logging work hours spent on each individual ticket/story

It is also very helpful in creating a very simplistic boundary line between the on going sprint and the backlog (all my projects have been executed in Agile mode). In addition to it, as my projects have always had more than one sprint going on simultaneously and the stories part of those sprints related to each other, it acts as a very elegant tool for representing such views where the information is easy to comprehend for any developer or tester.
  • Single view for all the user stories (active sprint/backlog)
  • Ability to generate reports of various types for each of the active / closed sprints for e.g. burndown chart, sprint velocity etc.
  • Ability to track release tickets - we can create tickets which are supposed to go for production from various sprints in one single page and manage it from there.
  • Integration of communication tools like Hipchat and Slack makes it very easy for tracking & responding to notifications.
  • Complexity of integrating other ALM tools like TFS with JIRA - as my first project had to be migrated from TFS to JIRA, all the artifacts had to migrated manually into JIRA.
  • Mobile app of JIRA is not so holistic in nature and one has to navigate a lot to do various things which are very easy to do in web application.
1. JIRA is easy for tracking multiple sprints in one go.
2. If tickets have various labels, one can view the tickets using the labels as the filter.
3. Reports are very easy to generate, they also come in form of pie charts, graphs etc.
4. A dashboard view of all the tracks going on gives a beautiful integrated view of the progress made in the current sprint.

Inappropriate - JIRA reports are not easy to reuse in the sense that the graphical reports generated are not downloadable in form of image and using other techniques leads to resolution issues for those report images.
Read Sumit Bachani's full review
Kyle Kochtan profile photo
Score 5 out of 10
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JIRA is being currently utilized as a second tier ticketing and workflow management system. Our users create a ticket in our regular ticketing system for an enhancement and such. Once it has been approved a ticket and sub tasks with all the detail are input into JIRA and tracked. We then use JIRA in our weekly meetings to give updates and such.
  • JIRA makes collaboration very easy
  • JIRA allows us to keep a line of sight on all of the tasks that are on going
  • JIRA also allows for easy export of data for reporting and such
  • The UI In JIRA is not very intuitive, they have comingled products and navigation is difficult at times
  • JIRA can be annoying with the number of email notifications it shoots out
  • JIRA's security model is overly complex and can lead to issues
JIRA is one of those products that does its job neither particularly well or particularly bad. It has its uses but I find that I spend more time in Jira than is necessary to give updates and get reports. The system was built as a bolt on as opposed to a group up and it shows in the fractured UI experience.
Read Kyle Kochtan's full review
Richard Davies profile photo
Score 8 out of 10
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We use Jira as the product management tool for our agile web team of about 12 people that are doing a major redesign/rebuilding of our city's main website. It's used to plan and track the individual tasks, stories, and bugs assigned to each team member. It also provides helpful reports showing our sprint velocity and other useful metrics.
  • Jira is powerful and flexible. It can be configured and used in a number of ways and for a number of different use cases. But despite that, we've found it easy to use and we were able to use it without much training.
  • For agile-based software development, it makes it easy to manage your backlog, plan sprints, track and manage individual issues, and get reports showing overall team/sprint metrics. All of these features are seamlessly integrated with each other.
  • It integrates well with other developer tools like Github and Slack. For example, this makes it easy to view branches and pull requests related to a specific story or automatically notify your team of important status changes to an issue.
  • Sometimes there are different modes for editing the same piece of data (like an issue's description) depending on how you're viewing that issue. One mode may use a WYSIWYG editor while the other mode uses plain text with Markdown. This is slightly confusing as the user experience isn't consistent.
  • As with most WYSIWYG editors, it can sometimes be difficult to control the formatting the way you want. I've also had issues with it inserting line breaks after hyperlinks sometimes for no apparent reason.
It's a good project management solution for medium to large teams doing software development or other similar projects. It's worked well for our agile-based development methodology, although I think it can be configured for other methodologies too (although we haven't used it that way). It might be overkill for a small team of 1-4 people and you might find a simpler tool more efficient for your needs.
Read Richard Davies's full review
Harry Miller profile photo
Score 9 out of 10
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It is being used throughout our organization. We use it to plan, monitor and develop your projects quickly and easily. With Jira, plan your daily work by creating user stories, incidents or assigning tasks and subtasks to your team members. Integration with the main development environments such as Eclipse, Visual Studio, Netbeans, make it an effective and productive alternative.
  • It is very simple, basic and simple to use.
  • It allows precise customizable estimates according to the needs of the project.
  • You can have administrative control of the company's activities (projects, processes, procedures).
  • It is compatible in virtually all databases.
  • It offers Web access with support for the main browsers in the market, email notifications, as well as many applications that provide additional resources to Jira.
  • Although Jira is an excellent tool for project management, the cost can be somewhat expensive.
  • Its initial configuration proved to be complicated.
  • It can be difficult for beginners, because it is difficult to understand its characteristics.
Jira is a considerably flexible application that allows you to start coordinating and controlling semi-structured processes. It allows you to define different types of incidents or tasks. These can be linked to the same workflow or to different workflows. It allows each user to define their own filters and dashboards, share them or use those defined by other users.
Read Harry Miller's full review
Tory Trone profile photo
August 14, 2019

JIRA works

Score 8 out of 10
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JIRA Software is used by the website development group. It tracks our new projects, our system bugs, and system problems. We use it to communicate with our workers who are off-site. We also use JIRA with Github to number our Git branches. Using JIRA's ticket codes keeps everything in sync and reduces problems.
  • Project tracking
  • Individual task tracking
  • Integration with Github
  • Communication with team members is adequate but not as good as other software
  • Not as many software integrations as I would like
  • Can't delete tasks unless you are super user
JIRA Software is excellent for tracking large individual projects. It is able to break apart these projects into individual tasks. The Kanban board feature lets all users easily see how the entire project and tasks are progressing. The Status system is customizable to your business workflow. You can also assign tasks to even larger Epics, so you can track multiple projects.
Read Tory Trone's full review
Viktor Mulac profile photo
Score 10 out of 10
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I have experienced JIRA in two major areas:
1 ) a tool supporting internal users or client requests (internal or external service desk/help desk).
2) a teamworking tool for the sharing of software specifications during software development.
  • Excellent tool for supporting internal or external users. If you want to start, you can go to the cloud/online subscription which is very cheap and you can start immediately with preconfigured processes
  • Great tool for sharing business and IT requirements in SW development. Requires connection of JIRA and Confluence which works fine after initial configuration.
  • Available basic reporting of performance of teams or individuals.
  • An immediate good overview of severity (priority) of tickets, resolutions KPIs, etc.
  • The processes can not be thoroughly analyzed, visualized and managed. Although a basic reporting is available and reports can be customized, the process discovery in a complex environment is not supported. This can, however, be provided by an external process mining application. JIRA can export the data or provides access to its database via API.
A great tool to start quickly with user or client support, notifications are well thought through and configurable, processes can be reconfigured based on needs without excessive costs. JIRA tasks can be linked to Confluence documents, e.g. specific version of SW requirements and a project manager will gain a good overview of how much time was burnt on a recent epic or sprint and what are the related quality KPIs (e.g. the number of reworks, bugs with high or medium priority, etc.).
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Cristian Bodnarasec profile photo
Score 10 out of 10
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We use JIRA as a project management and a bug tracking tool for most of the company projects. Whether it is software development, ASIC design or IP development, JIRA fits all flavors. For software development, we use it mainly for its agile scrum and Kanban development support. We realized that switching to Agile with JIRA was a winning combination to increase productivity, together with having more homogeneous teams and same mindset across team members.
  • Easy to use bug tracking features.
  • It has a great support for Agile SCRUM and Kanban software development methodologies.
  • Promotes collaboration within the team and across teams.
  • It is extremely configurable and allows a system admin to address complex project management requirements.
  • There is a steep learning curve for JIRA administrators before the full potential of the tool can be harnessed.
  • The licensing system is per number of users. If you buy a small license and the tool is widely adopted, you may have an issue in getting your budget approved in a low cost environment, because the price for higher tiers goes up quickly.
  • Support can use some improvement. It happened few times that for critical issues we had to spend a lot of time exchanging emails and explaining to different people where the problem was.
JIRA is best suited for a bug tracking tool. It has everything you need and more. If you find something you need and isn't there, either you go the the marketplace and install a plugin or even develop the customization yourself. APIs are available and the ability to develop plugins and custom scripting to insert in the workflows.
You could use it for project management as well, for task assignment, resources management, deliveries etc. However, you may find other tools that excel at this compared to JIRA.
Read Cristian Bodnarasec's full review
Chetan Munegowda profile photo
Score 9 out of 10
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JIRA software is used for project management. It helps us to track the progress of the project using a Kanban board.
  • Kanban Board - Track the features using workflow methodology.
  • Email notification when the ticket is assigned to specific users.
  • Filter the the JIRA tickets using keyword search functionality.
  • User Interface can be improved more by adopting modern designs.
  • Artificial Intelligence can be integrated for automating lots of process.
  • Chat functionality also can also be integrated to JIRA for real time communication.
JIRA has been a lifesaver, it saves lots of time in managing a project. I thoroughly enjoy most of the features given by JIRA.
Read Chetan Munegowda's full review
Shoba Sharat profile photo
Score 10 out of 10
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JIRA is used in my organization for tracking issues from production support by our support team. For customer delivery and platform development teams, JIRA is used for bug tracking and to create stories and features for building solutions and the product. It is serving as a product management software, and for solution delivery teams it is our primary project management tool. We have scaled and customized JIRA to several teams in our organization, and it is a very cost-effective solution for tracking all business issues from product development to production support.
  • Bug life cycle management.
  • Grouping of deliverables as: epic, story, change request, bugs, tickets, enquiries, etc.
  • Logging estimates and tracking actual efforts, giving effective variance computation.
  • Computing metrics for our projects using the custom fields in JIRA.
  • The SLA management is ineffective.
  • The assignee has to be an individual, which is a restriction. JIRA needs to enable issue assignment to a group/department as well, to bring it to an issue dashboard.
  • Query management can be made easy with some add-ons like 'Script runner' which is currently outside JIRA.
JIRA is well suited for bug life cycle management. For SLA tracking for production support, it is less effective.
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Tom Young profile photo
Score 8 out of 10
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We're using Jira as a tool to be in control of our projects. We use it for tasks and much more. We use it across all of our organization and highly appreciate the options of integrating Jira with Bitbucket. It's important to stay agile and Jira does the job. We can use the software between departments - design, development, etc. Our project managers have the option to get a better idea of what we're doing and how much time we're using during the tasks.
  • Tasks
  • Project management
  • Agile boards
  • Ticketing for problems etc.
  • Complex user management.
  • User management can be to complex for non-trained users.
  • Very expensive.
  • Could services sometimes crash?
It's a great tool for working together across departments, between offices and most important together with clients. We can separate projects with different permission schemes. It's great with tickets - tasks or problems. All kind of scenarios within project management.

It might be less appropriate with smaller projects as you need to spend some time setting it up etc. The layout and overview can be overwhelming and you need to consider that if you want to include external clients etc who do not have experience with Jira.
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Purva Shah profile photo
Score 9 out of 10
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JIRA is being used in our organization to manage software development. It is used to easily manage the workload. It makes our developer's job easier as they can get all the information from the JIRA stories. JIRA is also used to check the status of the project and manage assignees.
  • Easily manage workload.
  • Get all useful information and links to useful documents.
  • Check the status of a project.
  • Integration with Git.
  • There is no code refactoring plugin.
  • We can prioritize the projects.
  • The user interface makes it a bit complex to search for all items.
JIRA is well suited for project management. One can easily access all the required documents and work seamlessly.
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Score 10 out of 10
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JIRA is used by our Company to setup Epics and the associated Tasks that belong with the Epic. We then plan our Sprint (2 weeks) with Development tasks and track the progress of those tasks. If something happens that hinders the development of such task, we can easily put a block on that Task until the block can be removed (i.e. waiting on data cut from Agency). We can easily drop something into the backlog when needed.
  • Manages Epics (projects) very well. Tasks can be adjusted easily along with their corresponding Story Points. The Backlog can be easily managed by moving Tasks around as needed.
  • Notifications can be automatically sent out (if setup) to the Developer when new work is assigned.
  • Epics/Tasks/backlog items can be managed through an easy to use drag and drop process.
  • Agile. Easy to work with (very intuitive)
  • I don't have anything negative to say about the software.
  • As with any software, the GUI can always use improvement, but that comes with time.
  • It can lock up very briefly at times due to too many users.
JIRA is terrific for both large and medium project development work. It is very easy to build to scale based on your company's needs. As noted before, you can setup the configuration to manage Security (i.e. who can delete/create). You can set up auto-notifications that will alert a Dev team that new work is in the pipe.
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Score 8 out of 10
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Our organization uses JIRA as a project management tool between our project management office, our product management team, and our research and development team to plan, coordinate, and deliver on product releases encompassing multiple initiatives, epics, features, users, stories, and tasks. Each team is responsible for various components of a release from inception to end-of-life.
  • Organization of features
  • Story development for R&D
  • Release candidate control
  • Ease of searching
  • Editing
  • Process flow of feature development
  • Acceptance Criteria development
JIRA is well-suited for larger organizations that seek to have a controlled release process for releases. It is recommended for companies that utilize agile development methodologies in conjunction with a continuous release model. Companies only managing singular releases in a calendar year should avoid, as it is set up for multiple epics in a release, as opposed to a singular epic per release.
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Score 10 out of 10
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We use JIRA to manage multiple high-level
projects within our company. It is a corporate-wide engagement with JIRA
with several businesses that use it independently with a corporate
administrator to manage the tool. We use it for very large projects, like Salesforce
rollouts, as well as smaller projects like minor enhancements or bug fixes across
all key software environments.
  • It is a great tool to link documents and documentation to specific user stories to keep things organized.
  • It has a great user management feature to help us plug resources into the right projects and remove users as they move on to other work.
  • It has sold plug-and-play options that you can elect to use or deselect in order not to cloud the interface.
  • The look and feel is a bit sterile, which is both good and bad. Some nice skins to make it easily customizable to our existing corporate color schemes would be nice.
  • Cost is always a place for improvement. JIRA is not overly expensive, but in a market where there are a ton of options, price is a negotiation point.
  • Better integrations with vendor/partners using the same tool would help onboard offshore resources we occasionally use.
JIRA is great for large projects. We used it for a very large
roll-out of Salesforce when we were starting with nothing. It helped us manage
the scale of the implementation and keep track of resources. The user stories
you can create help to make manageable bite-sized workloads out of larger
multi-people and multi-month tasks.
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August 09, 2019

Jira Review

Score 10 out of 10
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We use Jira to facilitate agile programming. We have boards that we use for different products and [it] allows us each to pick up tasks to work on and allows others to see what is happening across the group.
  • It has a lot of flexibility in the way you can create swimlanes, flag cards, and move things around on the board.
  • Easy to track and follow your team's progress and see if you are getting things done according to schedule.
  • The circles that represent the days along the bottom of each card are nice so that you can see if anything is getting stale.
  • It needs a better way to auto refresh. Having to refresh the page sometimes can be frustrating.
  • Sometimes it's very slow to reflect that you are dragging things between columns, and before you know it you have grabbed the wrong card.
I think Jira is very good at accomplishing what it sets out to do. There are definitely some areas that it could improve on, but it is getting better with each update.
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Score 10 out of 10
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JIRA has been a great replacement for Microsoft Team Foundation Server. Not only is it easier to use, but it's highly customizable by our organization without the need of external consultants. Bugs or feature requests are created throughout the whole company and then triaged into actionable tasks. The filter feature on the system dashboard helps a lot in this context.
  • Custom search queries can be saved and shared as filters.
  • Batch operations on tickets work well and you can choose if you want to notify others.
  • Ticket fields are highly customizable for easier creation.
  • Some operations take their time.
  • Default ticket settings are too complicated and complex for simple use cases.
  • Basically, there is no "one go to process". You can pick Kanban, Scrum, ... whatever you like. The user interface, therefore, looks quite mixed up on some occasions.
JIRA is a great match for nearly any software development process. It takes some time to customize everything, but then it's a great tool to keep your project organized. Feedback or bug reports from external users definitely need a way to triage before (this can be done using different JIRA spaces), otherwise, your lists will get cluttered and hard to manage.
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Score 9 out of 10
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Project and change management with issue tracking is crucial for safety-critical software development in aerospace industries. JIRA provides many of the project management and agile process needs with a lot of features such as sprint boards, dashboards, filters, and reports. You can customize our own workflows and boards according to your own needs. Kanban boards and sprint boards are especially useful for big team projects.
  • Agile development with sprint boards.
  • Versatile filtering and customization of projects and reports.
  • Easy and simple user interface.
  • Filters could be more descriptive.
  • Could be integrated with requirement management software for direct navigation.
  • More 3rd party add-ons could be better.
Creating tasks for weekly sprint runs and sharing the workload within the team is very easy using JIRA. Issue tracking of software with lots of filters and creating your own resolution workflows are quite useful. You can create hooks from other software to JIRA for checking commits on software in order to prevent undocumented change.
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Bhargav Nanekalva profile photo
Score 10 out of 10
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JIRA makes internal project communications, issue and task tracking, assignment and management out of email and Excel in some cases (I've seen few enterprises do it) a breeze. Our team now communicates about an issue via comments, upload files and this keeps discussions better organized. Searching issues in JIRA is very simple and if you are a nerd or a project manager and would like to perform a complex search there is JQL which stands for JIRA Query Language that makes it very powerful to find issues from any timeline.
  • JIRA Query Language - simple and extremely powerful search for issues.
  • User and group management - To manage multiple teams and users is very simple as well.
  • Webhooks and ready to use third party integrations like Slack keeps everyone informed about project updates.
  • JIRA project work dashboards are very useful and we use it to display on a kiosk where entire team can keep track of issues.
  • JIRA gives multiple ready to use project types and customisable issue workflow.
  • Promotes Agile methodology
  • UI performance can be improved. It still feels slow even after 5 years of using it.
  • They could've offered Confluence along with JIRA since it's not reasonable to pay for project documentation separately. We simply use Google docs for that purpose and it's free!
  • There is a steep learning curve for tech and non-tech users initially.
  • It's mobile support is still very limited!
We are creating efficiencies that allow us to deliver more software products to more customers in less time, growing our business while maintaining excellence in our product. JIRA helps us track through a project's active life, and also run reports and searches that allow us to aggregate data to help us continually improve our processes.
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Rafael Ebert profile photo
Score 9 out of 10
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We use JIRA to manage/track projects across the whole organization. It is a well documented tool and helps our team members to keep up with the workload as well as generate KPIs to higher management and provide a better visibility on what needs to be done throughout the projects. I would say it is an essential tool.
  • The high level of customization on this Agile system is key to meet different niches and industries. You can configure to use on any project you wish to take on without any effort.
  • A system you can learn from. JIRA collects and unites all historic data in a single, searchable hub, and provides access to it at any point of time. This way, team members will be able to perform all sorts of rend analysis and statistical investigations, and prepare constructive reports on their progress.
  • A rich toolkit for developers. While it is true that JIRA is mostly appreciated for issue and bug tracking, those are far from being the only features you should know about. This system will become your developers’ favorite assets before you know it.
  • The UI is a bit confusing sometimes to the inexperienced user.
  • The price can be a little too much for small businesses.
  • Too many features, that sometimes can bring some complexity to the platform (this is sometimes rated as a good area too, it will depend on how experienced [you are] and the points you want to cover with this tool).
The system deals predominantly with Agile project management, adopting both a Scrum and a Kanban approach (Scrumban), and captures data and regulatory evidence at every stage of the process. A beneficial hint you will discover along the way is active engagement for your entire team, as JIRA gives everyone the whole picture of the processes they’re involved in, and lets no issue fall through the cracks.
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Amrinder Arora profile photo
Score 10 out of 10
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JIRA is used by the entire BizMerlin team for design and development of the product roadmap. Product managers add items to the backlog as well as various sprints. Test Preparation, QA, code review, development, everything is controlled through JIRA. Scrum masters do their daily stand-ups and record notes, as well as ensure the issues are being updated correctly via comments and status transitions.
  • When you want a configurable workflow for different issue types
  • Showing the entire sprint progress at a glance in the burndown (or burnup) chart
  • Ensuring every team member (even a new one) knows the steps that an issue has to take before closure
  • Workflows and schemas are sometimes really difficult to understand. You learn it one time and it works fine for 6-7 months. When you need to modify it, it seems you need to learn it ALL OVER again.
  • Left hand navigation panels sometimes need to be collapsed and expanded multiple times.
For any kind of software project (unless it is a very short 1-2 week project), having a sophisticated project management tool like JIRA is going to payoff. JIRA has enough bells and whistles that even as your project evolves in terms of processes, you will be able to track it correctly in JIRA, including any items that need to be tracked.
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Kim Mejares profile photo
Score 9 out of 10
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We use JIRA as our company's main project management tool, this integrates development and QA to plan, track and report progress of our software releases.
  • An effective tool for planning/tracking work from project backlogs and Sprint
  • An effective tool for tracking defects
  • Fully customizable Kanban and Scrum boards
  • Easy to maintain the integration of defects and test using a test management tool like QAComplete.
  • JIRA is fully customizable, although we were able to make our QA process fit into JIRA's workflow, it is not designed to work like this. Not easy to make it work as a test management tool.
As a collaboration tool for Agile development projects, JIRA is very useful and easy to manage.
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Score 9 out of 10
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JIRA is being used as an overall tracking tool for application development. Requests for new enhancements/projects may be placed in the system or defects may be tracked. IT managers also use the tool to assign tasks and to check hours booked to a project or request. Management reporting also comes from the application and is used for capacity planning and resource management.
  • Great tool for agile development
  • Allows flexibility to build out workflows that map to your company's internal processes
  • Flexibly reporting and build out by team
  • Make certain the full end to end processes are documented - changing flows will impact the lineage of your data
  • Make certain someone on the team has JIRA experience or have a vendor support you in the implementation
  • Look at full functions offered out of the box and understand additional plug-ins that may be needed.
Good for large and small teams. It is just important to make certain it is implemented and used consistently across all teams. Generally it is a process difference that causes issues - not JIRA itself. Support is good, but in several areas it is easy to design yourself into a corner with process flows and approvals.
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Score 10 out of 10
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Jira, at a high level, is being used by our technical teams (engineering, support, implementation) to track development efforts, product feedback from our clients, as well as Dev, QA, and production efforts to get our clients up and running. In addition, of course, to tracking bugs in our product. Jira allows us to collaborate across all of our teams as well as keeping us all apprised of the progress of each individual project or longer-term initiative.
  • Tracking projects based on assignee (ie: the person who needs to take action on a ticket).
  • Easily seeing how many product tickets are open at any given time.
  • Planning and road mapping of your product, Jira makes it very easy to track priority with development effort, you can display it easily on a map.
  • I'd like to see merge fields be slightly easier to use, but you can still format everything really nicely in comments, so it isn't a big problem.
Jira is well suited for small to medium teams working on a distinct package of software products. My only experience is with teams using Jira with <100 people, but I don't imagine it would differ tremendously on larger teams. Jira allows you to easily separate out product areas if you have multiple lines of product, and it integrates seamlessly with our chosen support platform, Jira, as well as our CRM, Salesforce.
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April 09, 2019

Jira PM review

Score 6 out of 10
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Jira project management system is used to manage project tickets. It's used across departments, and helps prioritize work.
  • Flexible in building interfaces for different teams
  • Powerful archive provides historical data for past projects in case they need to be retrieved
  • Links to different software to easily load information and build tickets faster
  • Interface is outdated and not easy to use, which makes it slower to work with the tool
  • Ticket linking is not very flexible, so it's not easy to reference work to other department work in progress or past
  • Overall system is very technical, making it challenging for more non-technical teams to join and use the tools
Well used for complicated projects that have many moving pieces, like development and other technical projects. Not very suitable for high-level work tracking, like design and production.
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About JIRA

Atlassian Jira is a task management tool for software development teams developed by Atlassian in San Francisco. Atlassian Cloud and local server options are both available. It allows the user to create, prioritize and track the progress of tasks across multiple team members. Projects are treated as and formed from, in this software, collections of issues, which can be managed individually or in bulk in a multitude of ways. Analytic features allow team member workload and time to resolve issues to be studied and reallocated as needed. Issue voting allows team members to up or down prioritize elements of a job. Tasks can be delegated and issues can be started anonymously, if need be. Customizability and functionality are extended via extensive support for plugins. Pricing is dependent upon inclusion of Atlassian Agile (for development) or Atlassian Service Desk and upon the number of users, in both cloud or local server options.

JIRA Integrations

SnapEngage, Freshservice, Stackify Retrace, Planview PPM Pro (formerly Innotas)

JIRA Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

JIRA Technical Details

Operating Systems: Unspecified
Mobile Application:No