TenFold a 10 | TrustRadius

Overall Satisfaction with LivePerson CTI Platform (Tenfold)

Use Cases and Deployment Scope

It is used across the whole organization, but it is most beneficial to the sales department.

Pros and Cons

Pros

It monitors the number and quality of calls made. These are great indicators of sales success.
It helps sales people compare themselves to others.
It shows the time spent and when it occurs. Other great indicators.

Cons

I don't like the popup window that gets in the way of my CRM.

Likelihood to Recommend

[For] ANY sales role it is a must. If you are not concerned with being on the phone, don't use it.

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