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Why does RBAC and MFA need to be such a pain?
November 02, 2017

Why does RBAC and MFA need to be such a pain?

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with TIBCO Jaspersoft

  • Scripted installation is reasonably simple
  • Out of the box drivers for most data sources are good to have
  • Can quickly create semantic layers for basic data models
  • Re-seller experience is extremely poor. We were almost not able to get a quote!
  • Subscription model pricing has very poor visibility and re-seller did not explain this well at all
  • The world has moved to SAML and multi factor authentication. Information about configuring to those is very poor.
Our initial selection was based on the understanding of this product to be able to match up against other enterprise BI tools. However, the difficulty with the reseller and the technical issues with the RBAC make this an easy choice to eliminate against other products.
Any scenario where you need to reach back into TIBCO support is something I would highly avoid. Most responses at the second round get you pointed to engaging their professional services. The general mentality seems to be "since our product acquisition cost is low, why don't you engage PS to get the value you need" If you are looking at enterprise scenarios, I would highly recommend looking at other more established products.

Jaspersoft Community Edition Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
6.7
Pixel Perfect reports
7
Customizable dashboards
6
Report Formatting Templates
7
4.3
Drill-down analysis
5
Formatting capabilities
4
Report sharing and collaboration
4
6.5
Publish to Web
6
Publish to PDF
6
Report Versioning
7
Report Delivery Scheduling
7
Delivery to Remote Servers
Not Rated
5.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
6
Location Analytics / Geographic Visualization
4
2.0
Multi-User Support (named login)
2
Role-Based Security Model
2
Multiple Access Permission Levels (Create, Read, Delete)
2
Single Sign-On (SSO)
2
Not Rated
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
6.0
REST API
Not Rated
Javascript API
6
iFrames
6
Java API
Not Rated
Themeable User Interface (UI)
Not Rated
Customizable Platform (Open Source)
Not Rated

Support and Training

We had to explain the issues over and over. The process followed a standard canned response type approach, all logs or other files or traces could have been asked up front and shortened resolution time.
ProsCons
Kept well informed
Slow Resolution
Poor followup
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care

Evaluating TIBCO Jaspersoft and Competitors

Yes - This was not a replacement strategy, but more of providing internal departments a choice of platforms with comparable capabilities but aligned to skillsets that departments may already possess.
  • Price
  • Product Features
  • Product Usability
Pricing was a key factor. However, there needed to be more diligence on this. The understanding we were given is that this would be a acquisition and maintenance fee model, but at renewal time, it turned out to be a subscription fee model. Getting anywhere in discussing with the single vendor responsible for government sales was unduly difficult. It appeared as though the reseller did not wish to make it easy to acquire.
Do more PoCs on the MFA implementation, and how RBAC can be customized.

Most other BI capabilities are a hygiene factor as almost all tools have these to a large extent.

If we are redirected to the same reselller, we will cease and pass on evaluating this software completely.

TIBCO Jaspersoft Support