Why does RBAC and MFA need to be such a pain?
Anonymous | TrustRadius Reviewer
November 02, 2017

Why does RBAC and MFA need to be such a pain?

Score 3 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TIBCO Jaspersoft

  • Other
We use this product for providing analytics and reporting on our data sources and data marts. The product is expected to serve upwards of 200 users across multiple departments. This deployment was expected to be a shared service.
  • Scripted installation is reasonably simple
  • Out of the box drivers for most data sources are good to have
  • Can quickly create semantic layers for basic data models
  • Re-seller experience is extremely poor. We were almost not able to get a quote!
  • Subscription model pricing has very poor visibility and re-seller did not explain this well at all
  • The world has moved to SAML and multi factor authentication. Information about configuring to those is very poor.
Due to issues in the RBAC for our implementation, product use was discontinued.
It was important as one of our core shared services, however, due to the issue of RBAC and enforcing MFA, we decided to discontinue its use.
This is advantageous but other products have this implemented in a much easier to use fashion. The default behavior in this product is a reliance on mapping roles to your IDM groups and OUs. The tool should be independent in being able to provide simple configuration of driving roles and granular RBAC from within the tool rather than customizing beans to allow this behavior.
Our initial selection was based on the understanding of this product to be able to match up against other enterprise BI tools. However, the difficulty with the reseller and the technical issues with the RBAC make this an easy choice to eliminate against other products.
Any scenario where you need to reach back into TIBCO support is something I would highly avoid. Most responses at the second round get you pointed to engaging their professional services. The general mentality seems to be "since our product acquisition cost is low, why don't you engage PS to get the value you need" If you are looking at enterprise scenarios, I would highly recommend looking at other more established products.

TIBCO Jaspersoft Community Edition Feature Ratings

Pixel Perfect reports
Customizable dashboards
Report Formatting Templates
Drill-down analysis
Formatting capabilities
Report sharing and collaboration
Publish to Web
Publish to PDF
Report Versioning
Report Delivery Scheduling
Delivery to Remote Servers
Not Rated
Pre-built visualization formats (heatmaps, scatter plots etc.)
Location Analytics / Geographic Visualization
Multi-User Support (named login)
Role-Based Security Model
Multiple Access Permission Levels (Create, Read, Delete)
Single Sign-On (SSO)
Responsive Design for Web Access
Not Rated
Dedicated iOS Application
Not Rated
Dedicated Android Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Not Rated
Javascript API
Java API
Not Rated
Themeable User Interface (UI)
Not Rated
Customizable Platform (Open Source)
Not Rated

Support and Training

We had to explain the issues over and over. The process followed a standard canned response type approach, all logs or other files or traces could have been asked up front and shortened resolution time.
Kept well informed
Slow Resolution
Poor followup
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care

Evaluating TIBCO Jaspersoft and Competitors

Yes - This was not a replacement strategy, but more of providing internal departments a choice of platforms with comparable capabilities but aligned to skillsets that departments may already possess.
  • Price
  • Product Features
  • Product Usability
Pricing was a key factor. However, there needed to be more diligence on this. The understanding we were given is that this would be a acquisition and maintenance fee model, but at renewal time, it turned out to be a subscription fee model. Getting anywhere in discussing with the single vendor responsible for government sales was unduly difficult. It appeared as though the reseller did not wish to make it easy to acquire.
Do more PoCs on the MFA implementation, and how RBAC can be customized.

Most other BI capabilities are a hygiene factor as almost all tools have these to a large extent.

If we are redirected to the same reselller, we will cease and pass on evaluating this software completely.