Item: Jaspersoft
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

Our software application uses TIBCO Jaspersoft as reporting partner for our products. This provides reporting capabilities to enterprise customers using our products. Our developers build and develop our products based on TIBCO Jaspersoft's reporting capabilities. The idea is to design and deploy inbuilt reports for our customers and also provide capabilities for end-users to build custom reports. We liked the integration capabilities for added functionality.

Pros and Cons

Reporting services work very well when they work, a decent tool for reporting software needs
Feature rich, quick to setup and get it running
Ability to customize
Cost effective

It's complex and not easy for everyone, requires a certain level of expertise and understanding
Poor service, some of our important issues took months to get to a resolution. Need to do a lot of chasing without success
Scheduled report deliveries fail occasionally

Return on Investment

While this is a cost-effective system, we may have spent more than the required time chasing resolution for critical issues. It's kind of set us back

Key Insights

Do you think Jaspersoft delivers good value for the price?

Not sure

Are you happy with Jaspersoft's feature set?

Yes

Did Jaspersoft live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jaspersoft go as expected?

I wasn't involved with the implementation phase

Would you buy Jaspersoft again?

Usability

Our experience is not seamless with the reporting product or the service. We had our share of issues and earned the wrath of our users. We only wish that this worked for us more consistently and reliably. While the software does many things well, it impacts heavily when things don't work the way you planned.

Support Rating

Our experience with support is not what we had hoped for. The important issues take longer to acknowledge and even longer to get resolved. They can do better with response and resolution rates.

Likelihood to Recommend

TIBCO Jaspersoft is a cost-effective solution and it works well for not so complex, large reporting needs. It comes with good deployment and integration capabilities. It requires a higher level of learning and understanding if your report-building requirements are from large and complex datasets. We have our own challenges with getting our issues fixed in a timely manner.

Average Reporting solution

Software Version

Overall Satisfaction with TIBCO Jaspersoft