Item: Uniconverter
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

It was purchased to edit video Tags and metadata.

Alternatives Considered

I've used many products and while none are perfect, all except Wondershare conduct themselves appropriately and function within existing frameworks for customer service, warranty etc.

The company are nothing but thieves. DO NOT purchase from them. I bought the pro software and it couldn't even edit tags correctly. After 3 days of "investigating" the issue, i requested a refund which was denied. Subsequent emails just amounted to further obfuscation. Please do yourself a favour and buy from a more reputable source. If this isn't an outright scam, its as close as it gets to one.

Please log in to join the conversation

Emma Meng
commented 2 years ago
Thanks for sharing your experience. Firstly, I'd like to express our deepest apologies for the inconvenience. We understand it would be very frustrating when you are unable to recover files correctly with this software. Wondershare values each customer's benefits and we'll do our best to help you out. Per your description, please allow us to make a brief explanation below: We will accept a refund request if the customer encounters technical issues that are unable to be solved within 30 days. We are desperate to fix the problem after knowing you were unable to edit tags with this software, and this is the reason our support may ask you to provide more details (like a screenshot showing the problem and log files, etc.) via emails for further troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding. Noting you have already contacted us, could you please update the ticket number here or drop an email at customercare@wondershare.com? Our senior support will further look into it and do the needful assistance for you ASAP. You are important to us, and we'd like to help as much as we're able to. Look forward to your contact!

Software does not work as advertised - no refund

Overall Satisfaction with Uniconverter

Use Cases and Deployment Scope

Most Important Features

Return on Investment

Alternatives Considered

Key Insights

Do you think Uniconverter delivers good value for the price?

Are you happy with Uniconverter's feature set?

Did Uniconverter live up to sales and marketing promises?

Did implementation of Uniconverter go as expected?

Would you buy Uniconverter again?

Likelihood to Recommend