Software does not work as advertised - no refund

Thanks for sharing your experience. Firstly, I'd like to express our deepest apologies for the inconvenience. We understand it would be very frustrating when you are unable to recover files correctly with this software. Wondershare values each customer's benefits and we'll do our best to help you out. Per your description, please allow us to make a brief explanation below: We will accept a refund request if the customer encounters technical issues that are unable to be solved within 30 days. We are desperate to fix the problem after knowing you were unable to edit tags with this software, and this is the reason our support may ask you to provide more details (like a screenshot showing the problem and log files, etc.) via emails for further troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding. Noting you have already contacted us, could you please update the ticket number here or drop an email at customercare@wondershare.com? Our senior support will further look into it and do the needful assistance for you ASAP. You are important to us, and we'd like to help as much as we're able to. Look forward to your contact!