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Great product!
May 05, 2022

Great product!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserWay

We are trying to make sure all of our websites are user-friendly to every user, including those who may have limited abilities accessing the web. Seeing how we work in non-profit and healthcare, we want to be able to cater our services and information to everyone's access to the web.
  • The front-end user experience is seamless and very easy to use.
  • They have a support team that will answer any and all questions.
  • The widget is customizable to your interest.
  • The back-end experience is not the best -- it's difficult and not intuitive when navigating the settings.
  • They offer many cool services, but some are very very expensive.
  • Sometimes it is difficult to hide the widget on certain devices.
  • accessibility
  • easy to use
  • clear communication and support
  • It is important to make sure those with limited abilities may have accessibility to all the information on our websites.
  • It is super simple to use and is a powerful tool.
  • There are no negative impacts.
N/A

Do you think UserWay delivers good value for the price?

Yes

Are you happy with UserWay's feature set?

Yes

Did UserWay live up to sales and marketing promises?

Yes

Did implementation of UserWay go as expected?

Yes

Would you buy UserWay again?

Yes

I think User Way is well suited in most scenarios, including the ability for all users to access the information on our sites. Initially, I found it less appropriate when the widget would overlap with some website elements, but this was easily fixed as there are settings to change the widget positioning for desktop and mobile.