Happy with Vembu’s technical remote support team.
August 28, 2018

Happy with Vembu’s technical remote support team.

Edward Morando | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vembu BDR Suite

The platform could use a UX upgrade but it’s effective and easy to use once you get the hang of it.
I recently had to engage with Vembu’s remote support and engineering teams to assist with a complex data restoration. The support teams were professional and well informed and turned a dire situation into a successful restore. My experience with Vembu’s technical teams surpassed my expectations and I am very happy with the results.

Pros

  • Technical support
  • Support escalations
  • Engaging development and engineering teams to solve a problem.

Cons

  • I wish I was given the option of phone support at the time I entered my ticket.
  • Their support clearly helped us prevent a substantial data loss. For this, it certainly helped my overall business objectives.
The product I’m familiar with (StorGrid) is a solid solution for direct offsite backups.

BDRShield Feature Ratings

Data Center Backup
7.8
Universal recovery
8
Instant recovery
8
Recovery verification
8
Business application protection
8
Incremental backup identification
8
Deduplication and file compression
Not Rated
Flexible deployment
7
Management dashboard
6
Platform support
9
Retention options
8
Encryption
8

Comments

  • Bhavani Shanmugam | TrustRadius Reviewer
    Bhavani Shanmugam
    commented 7 years ago
    Hi Edward, Thank you for the valuable feedback. It’s great to know that our support engineers were of good help to you. Also, glad to know that our product was helpful. Please get in touch with our team through vembu-support@vembu.com for further updates or queries.

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