Happy with Vembu’s technical remote support team.
August 28, 2018
Happy with Vembu’s technical remote support team.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Vembu BDR Suite
I recently had to engage with Vembu’s remote support and engineering teams to assist with a complex data restoration. The support teams were professional and well informed and turned a dire situation into a successful restore. My experience with Vembu’s technical teams surpassed my expectations and I am very happy with the results.
- Technical support
- Support escalations
- Engaging development and engineering teams to solve a problem.
- I wish I was given the option of phone support at the time I entered my ticket.
- Their support clearly helped us prevent a substantial data loss. For this, it certainly helped my overall business objectives.
We are a MSP and support various platforms from our clients. Vembu is one of them.
We are only exposed to their physical BDR platform - StorGrid. I cannot comment on their virtualized solution.
The file compression appeared to be quite effective at over 100%.