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Good security suite with not-so-good support model
July 21, 2020

Good security suite with not-so-good support model

Shrikar Somayajula | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • Static Analysis (SAST)

Overall Satisfaction with Veracode

We use Veracode across our banking product Good Money across various functions. We use Veracode as part of our security best practices of shifting left.
  • Availability of wide variety of security measures
  • Detailed documentation
  • Poor support model
  • Account Managers are unable to render technical help
  • Ability to shift left in the SDLC cycle and inculcate security practices early in the development process
Past experience with Veracode made this the frontrunner.
Poor turn around time even for Sev1 tickets--very surface-level support.

Do you think Veracode delivers good value for the price?

Not sure

Are you happy with Veracode's feature set?

Yes

Did Veracode live up to sales and marketing promises?

No

Did implementation of Veracode go as expected?

No

Would you buy Veracode again?

Yes

Veracode is suitable for companies that are both getting started and ramping up App Sec programs.
It is less suitable for programs that are not self-serve due to the fact that their support model is not world-class and requires repeated follow-up.