Verint Automated Quality Management Review | TrustRadius

Overall Satisfaction with Verint Automated Quality Management

Use Cases and Deployment Scope

It allowed us to score more calls for reps while reducing headcount on the QA Team

Pros and Cons

Pros

Automation

Cons

Transcription accuracy

Return on Investment

ROI
Efficient

Usability

9

The tool is very easy to use

Key Insights

Do you think Verint Automated Quality Management delivers good value for the price?

Yes

Are you happy with Verint Automated Quality Management's feature set?

Yes

Did Verint Automated Quality Management live up to sales and marketing promises?

Yes

Did implementation of Verint Automated Quality Management go as expected?

Yes

Would you buy Verint Automated Quality Management again?

Yes

Likelihood to Recommend

Implementation and ease of use is simple

Comments

Please log in to join the conversation

Adrienn Tordai
commented a year ago
Hi there – thank you for your review of Verint Automated Quality Management! We're glad to hear that our solution has been effective in automating call scoring and reducing headcount on your QA team. Your positive feedback on the platform’s ease of use and efficiency is greatly appreciated. We also value you noting an area in need of improvement. Transcription accuracy is a feature we are continuously working to improve. Feel free to update this review any time in the future to reflect on your latest experiences. Keep up the great work! Cheers!