Using Verint Automated Quality Management to automate the quality scoring of our employee calls without adding QA staff | TrustRadius

Overall Satisfaction with Verint Automated Quality Management

Use Cases and Deployment Scope

We use Verint Automated Quality Management to automate the quality scoring of our employee calls without adding QA staff

Pros and Cons

Pros

Automated QA scoring

Cons

Transcription accuracy
Reporting trends

Return on Investment

Freed up existing QA people for more deep dive evaluations

Usability

9

We love Verint Automated Quality Management and it has done great things for us.

Key Insights

Do you think Verint Automated Quality Management delivers good value for the price?

Yes

Are you happy with Verint Automated Quality Management's feature set?

Yes

Did Verint Automated Quality Management live up to sales and marketing promises?

Yes

Did implementation of Verint Automated Quality Management go as expected?

Yes

Would you buy Verint Automated Quality Management again?

Yes

Likelihood to Recommend

Verint Automated Quality Management is great for making QA evaluations efficient

Comments

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Adrienn Tordai
commented a year ago
Hi there – thank you for your review of Verint Automated Quality Management! We're thrilled to hear that our solution has been effective in automating quality scoring and freeing up your QA staff for more in-depth evaluations. We also value you sharing a few areas in need of improvement, such as transcription accuracy and reporting trends. We are continuously working on our solutions and processes to ensure smooth delivery and deployment. Feel free to update this review any time in the future to reflect on your latest experiences. Keep up the great work! Cheers!