Quality Assurance Review of Verint Automated Quality Management
September 10, 2025

Quality Assurance Review of Verint Automated Quality Management

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Automated Quality Management

I currently use it in Quality Assurance review. As of now, we are not on the cloud so we're limited on the AQM's usefulness since the transcription without the Transcription Bot is only around 50-60% accurate. It would be great to have better options for organizations that prefer to stay on prem.

Pros

  • Simple requests

Cons

  • Transcription accuracy without the bot
  • How basic the requests need to be for AQM to make correct assumptions
  • No ROI at this point since our QA Specialists are still manually evaluating all interactions including ones completed partially vai AQM.

Do you think Verint Automated Quality Management delivers good value for the price?

Not sure

Are you happy with Verint Automated Quality Management's feature set?

No

Did Verint Automated Quality Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Automated Quality Management go as expected?

No

Would you buy Verint Automated Quality Management again?

No

It's good for simple requests and asking it to review basic instructions. Anything that is more details such as sentiments (tone, verbiage without endless programming, etc.) is not ideal (at least in the package we currently use).

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented 5 months ago
    Hi there thank you for your review of Verint Automated Quality Management. Were glad to hear that the solution has been helpful for handling some of the requests in your Quality Assurance processes. We value your input on areas for improvement such as transcription accuracy and concerns around more complex evaluations. If possible would you be able to expand on your feedback regarding on these limitations As we are unable to see your name or company from this review please reach out to your Customer Success Manager or Customer Support at your earliest convenience so we can work together on speeding up the process in achieving better outcomes in your line of work. Thank you again for your input Best regards

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