Item: Verint Automated Quality Management
Rating: 1
Author: Verified User

Overall Satisfaction with Verint Automated Quality Management

Use Cases and Deployment Scope

To perform quality audits on 100% of all of our calls, to better understand areas of opportunity and trainable moments

Pros and Cons

Pros

The transcription when working properly does fairly well

Cons

The implementation has been a complete nightmare
cannot Search words without some additional bot
Misses some common words in the translation

Return on Investment

We had another product that we decommissioned so we have been without AQM for 9 months now
Negative, Still not up and running as expected

Usability

User interface not exactly user friendly

Key Insights

Do you think Verint Automated Quality Management delivers good value for the price?

Are you happy with Verint Automated Quality Management's feature set?

Did Verint Automated Quality Management live up to sales and marketing promises?

Did implementation of Verint Automated Quality Management go as expected?

Would you buy Verint Automated Quality Management again?

Likelihood to Recommend

We have been trying to get it live for 9 months now and still not functioning properly. Do not feel we had the proper Verint support getting this product live

Comments

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Adrienn Tordai
commented 3 months ago
Hi there thank you for taking the time to provide feedback about Verint AQM. Were sorry to hear that the implementation and onboarding of the solution is taking longer than expected. As we are unable to see your name or company from this review please reach out to your Customer Success Manager or Customer Support at your earliest convenience so we can work together on speeding up the process. Thank you again for bringing this issue to our attention. Best regards

AQM Implementation has been rough