Verint Speech Analytics
September 30, 2024

Verint Speech Analytics

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Speech and Text Analytics

We use Speech and Text in a variety of ways. One of the more interesting ways to identify when an action occurs after being prompted for that action. This allowed us a level of insight of compliance that would otherwise be lost in the raw data or larger transcription.

Pros

  • Identifying key words
  • Allows for immediate tagging of calls

Cons

  • Improved language model
  • Easier data access
  • Enables RTSA Alerts
  • Enables Real Time compliance
Overall, it's a good enablement function. It also provides the gateway for us to get where we need to be.

Do you think Verint Speech and Text Analytics delivers good value for the price?

Not sure

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Speech and Text Analytics go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Speech and Text Analytics again?

Yes

It is well suited for identifying calls in real time, including the purpose of the calls. I do wish we'd be able to get a deeper level of insight beyond the spoken words. I would also prefer a better detection for accents, this has been a pretty large gap, historically.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented a year ago
    Hi there – thank you for your review of Verint Speech and Text Analytics! We’re glad to hear that our solution has been effective in identifying key phrases and enabling real-time compliance. Your positive feedback on immediate call tagging is greatly appreciated. We also value your constructive comments on improving the language model and data access. These insights are crucial as we strive to enhance our product. If you have any further suggestions or need assistance, please reach out to your customer service representative. Your feedback helps us improve. Keep up the great work! Cheers

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