WFM growing opportunities | TrustRadius

Overall Satisfaction with Verint Workforce Management Professional

Use Cases and Deployment Scope

WFM - we have used this for over 20 years. IT's been great product

Pros and Cons

Pros

Forecasting
scheduling
optimizing

Cons

I use Monet right now - too many workarounds
exports
not ideal
are in process of new integration to Verint

Return on Investment

hard to say - for new version
Monet has been very manual
look forward to new version

Usability

7

rating a mix of previous exposure and usage vs recent in Monet

Key Insights

Do you think Verint Workforce Management Professional delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management Professional's feature set?

Yes

Did Verint Workforce Management Professional live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management Professional go as expected?

Yes

Would you buy Verint Workforce Management Professional again?

Yes

Likelihood to Recommend

I have worked with Verint for over 20 years - different versions of it. I am excited to pull away from Monet and to platform

Verint Workforce Management Professional Feature Ratings

Comments

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Adrienn Tordai
(Vendor Representative) commented 4 months ago
Hi there thank you for your review of Verint Workforce Management Were glad to hear that features like forecasting scheduling and optimization have supported your operations over the years 20 years. Its great to see such long-standing engagement with Verint and we appreciate your loyalty to the platform. Were excited for your transition to the new integration. Feel free to update your review as you continue your journey with the latest version. Cheers