Best Call Center Workforce Optimization Software40Talkdesk1https://media.trustradius.com/product-logos/IA/dg/301W3SQJF6TT-180x180.JPEGGenesys PureConnect2https://media.trustradius.com/product-logos/qL/cA/U2C1HHG3NHC5-180x180.JPEGGenesys PureEngage3https://media.trustradius.com/product-logos/IY/o1/1KRCEMFDE0M8-180x180.JPEGNICE Nexidia Analytics4https://media.trustradius.com/vendor-logos/Pj/if/DA9TR3CME8QP-180x180.JPEG8x8 Contact Center5https://media.trustradius.com/product-logos/si/B4/OZ9HCQ7433HD-180x180.PNGNICE inContact CXone6https://media.trustradius.com/product-logos/QA/Je/JB3V8JCKA3MP-180x180.JPEGFive97https://media.trustradius.com/vendor-logos/vF/zb/NHGODIBZ0SZF-180x180.JPEGVerint Workforce Optimization8https://media.trustradius.com/vendor-logos/lf/kJ/26TMHP7F0FFL-180x180.JPEGCalabrio ONE9https://media.trustradius.com/product-logos/5i/Om/E8GJU5WQ2EJT-180x180.PNGAspect Workforce Management10https://media.trustradius.com/vendor-logos/qW/Ho/UUF6TVTS3NBE-180x180.JPEGPlayVox11https://media.trustradius.com/vendor-logos/2Q/m5/AR4VPAHXNL2F-180x180.JPEGNICE Nexidia Predictive Behavioral Routing (formerly Mattersight)12https://media.trustradius.com/product-logos/NH/48/H8RVT0083M1L-180x180.JPEGCalibre13https://media.trustradius.com/product-logos/tH/O3/GGWDSHE8KC6R.pngTeleopti WFM14https://media.trustradius.com/vendor-logos/rN/8T/1E0LFCV6447L-180x180.JPEGDialSource15https://media.trustradius.com/product-logos/4P/3B/9DKAK4J5Z2R8-180x180.PNGXenCALL16https://media.trustradius.com/product-logos/qX/sz/PJ7QH0AG1PGZ-180x180.PNGVantage Point17https://media.trustradius.com/vendor-logos/w2/hO/C10TVT6O548T-180x180.JPEGNICE Uptivity18https://media.trustradius.com/vendor-logos/Pj/if/DA9TR3CME8QP-180x180.JPEGAgentTime Scheduler19https://media.trustradius.com/vendor-logos/V7/Ig/LDS0QV09VM9D-180x180.PNGZOOM Quality Management Suite20https://media.trustradius.com/vendor-logos/nP/BY/S5KMMTWZQ970-180x180.PNGNICE Adaptive WFO21https://media.trustradius.com/vendor-logos/Pj/if/DA9TR3CME8QP-180x180.JPEGAvaya Aura Workforce Optimization22https://media.trustradius.com/vendor-logos/dB/Ik/GI6Q0DC0R20P-180x180.PNGTwilio Flex23https://media.trustradius.com/product-logos/vB/pv/1K3P60C258WT-180x180.JPEGVPI EMPOWER24https://media.trustradius.com/product-logos/gI/Uk/KXWSFCCTEUG9-180x180.JPEGCollab OneContact WFO25https://media.trustradius.com/vendor-logos/dG/Ih/IGJ4BXTIFDMJ-180x180.JPEG

Call Center Workforce Optimization Software

Best Call Center Workforce Optimization Software

TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Call Center Workforce Optimization Software Overview

What is Workforce Optimization Software?

Call Center Workforce Optimization (WFO) Software uses forecasting to optimally staff and schedule a call center. WFO suites use agent and call data analytics to improve call center performance. Applications like call recording & quality monitoring, coaching, and agent scoring, are used to improve a call center's efficiency and customer satisfaction.

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Call Center Workforce Optimization Products

Listings (1-25 of 59)

Talkdesk

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Top Rated
205 Ratings

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Genesys PureConnect

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Top Rated
242 Ratings

Genesys PureConnect is an omnichannel contact center platform that offers cloud-based, on-premise, or managed service deployment options. It features an SIP-based architecture, including VoIP capabilities, which allows companies to connect legacy voice systems and use existing phone systems.

Genesys PureEngage

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Top Rated
229 Ratings

Genesys PureEngage is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.

8x8 Contact Center

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52 Ratings

8x8 offers their eponymous 8x8 Contact Center as a call center solution with in-built workforce optimization features, as well as an integration with Teleoptics to supply workforce management capabilities. The software is based at least partially on technology gained when 8x8 acquired Contactual in…

NICE inContact CXone

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42 Ratings

NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system.

37 Ratings

Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

20 Ratings

Calabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN.

Aspect Software headquartered in Massachusetts offers Aspect Workforce Management, a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call ce…

9 Ratings

PlayVox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.

6 Ratings

Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.

2 Ratings

DialSource helps customer-facing teams have better conversations. DialSource is an enterprise software company that provides software to businesses to make, receive and manage customer-facing communications. DialSource’s applications for Salesforce and Microsoft Dynamics CRM are designed to automate…

2 Ratings

XenCALL is an all-in-one CRM and VoIP predictive dialer that aims to empower call centers and telemarketers to close more leads and increase sales across the board. Completely cloud-based with no downloads required, user-friendly, secure and intuitive, XenCALL also offers personalized training sessi…

2 Ratings

NICE Uptivity is a suite of workforce analytics applications for call centers. The company Uptivity was acquired by inContact in May 2014, who in turn was acquired by NICE. NICE offers Uptivity as workforce management suite option for SMB call centers.

NICE Adaptive WFO (Worforce Optimization) is a suite of call center analytics and call center workforce management software from multinational NICE Systems headquartered in Israel.

5 Ratings

Twilio now offers Flex, a cloud-based contact center management platform featuring support for multi-channel communications (e.g. voice + social media, etc.) and messaging to provide many customer support and collaboration features.

We don't have enough ratings and reviews to provide an overall score.

VPI EMPOWER is a suite of workforce analytics applications with a workforce management system, developed by Voice Print International (VPI) and acquired by NICE Systems in 2016.