March 15, 2022


Susan Detherage | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Vertex Cloud Indirect Tax

Overall Satisfaction with Vertex

Sales invoicing transactions for US sales/sellers use tax and Singapore GST using Oracle Cloud Order entry transactions using SAP Hybris Both order and sales systems point to the same Vertex Production environment
  • Keeping rates up-to-date
  • Flexibility to handle all types of transactions, tax scenarios
  • Reliable tax results
  • When I want to use a particular feature or to learn more about a feature, it's difficult to find exact instructions - I guess I don't know how to search the various knowledge tools? Is there more than one place to look for assistance?
  • Learning to fill in knowledge gaps - some things I know ad nauseum, but other things I don't know at all, such as flex fields.
  • Compliance is much more precise
  • Scalability
The Tax Dept was not given a choice - I believe it was implementation-cost driven

Do you think Vertex delivers good value for the price?


Are you happy with Vertex's feature set?


Did Vertex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Vertex go as expected?


Would you buy Vertex again?


Vertex requires strong technical knowledge to achieve full performance & functionality. I don't believe it's a plug-and-play resource.

Vertex Feature Ratings

Sales and Use Taxes
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Geolocation for Tax Assessment
Not Rated
3rd-Party Software Integrations
Not Rated
Tax Data Reporting
Compliance Administration Management
Tax Exemption Processing
Not Rated
Tax Document Management
Not Rated
Complex Tax Scenario Management
Not Rated