Awful Software and Support

MAYBE, if you are looking for a free and very simple transaction-management system you could consider this. But for us, it's been nothing but an accounting/bookkeeping/payroll nightmare over the past 2 years.

Wave erratically makes software updates, rolls them out without consent, and when your books or payroll are negatively impacted by their changes, they don't do anything to fix it. There is no real-time support via chat or phone, so the back and forth via email takes an impossible amount of time and is highly ineffective.

One example of this is there Payroll service. I enrolled in this paid program after reading about all its great features for tax collection and remittance on federal and state levels. Months later, after adding an employee in another state, I learned through my own investigating that they only withhold the taxes for the employee in that state, but they don't remit them to the state despite saying loud and clear in the User Interface that "everything is all taken care of." Only after digging through support articles and contacting their email support was I able to confirm that they only remit taxes in certain states. That was not clear and never indicated when I onboard the employee in a non-supported state. As a result, I still needed to sign up for 3 separate employer accounts in that state just to remit the taxes on a monthly and quarterly basis. And because we were then 4 months overdue in remitting the withholding, we owed penalties that Wave refused to cover.

Had I known that this would have caused so many problems and rework, I would have gladly paid $30/mo for a more stable accounting and payroll software with actual customer support.