Web+Center is Worth Checking Out
May 07, 2018

Web+Center is Worth Checking Out

Jeffery Cropper | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Web+Center

We use Web+Center as our main help desk/ticketing system. We also use it to keep track of all computer/electronic assets and who they are assigned to. This allows a record of work performed as well as a searchable source of repairs performed in the past. Due to the fact that is it open source, I have written many additional modules for the software to create a customized software package that is tailored to our specific needs.
  • Work orders or tickets. Easy to create, search and reference in the future.
  • Asset management. Keep track of all your assets, who they are assigned to, purchase date, price, vendor. Assets can also be linked to work orders so you can reference the number of issues you had with a particular device.
  • Projects are a nice feature. If you have a project that involves work spanning multiple work orders, you can add them to a project and have all information in one location without the need to spend hours searching for each work order associated with a large job.
  • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
  • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.

Web+Center Feature Ratings

Organize and prioritize service tickets
10
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
External knowledge base
10
Internal knowledge base
10
Customer portal
10
Email support
10
Help Desk CRM integration
10