Webroot Endpoint Protection is middle of the pack
November 17, 2023

Webroot Endpoint Protection is middle of the pack

Brandon Schmidt | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Webroot Endpoint Protection

We did have Webroot Endpoint Protection deployed across all of our servers and endpoints. We deployed this product to protect our assets and to detect malware. This product also had Web Threat Shield, which is used to prevent users and processes from reaching malicious URL's.

Pros

  • It is easy to deploy, which especially since it was integrated with the RMM solution we were using.
  • It was easy to manage/administer.
  • The administration interface provided a useful pie chart to show the different endpoint agent versions that were being used across the endpoints.

Cons

  • It was missing detections. We found a better product that detects more malware.
  • Deploying the endpoint agents was easy, but deploying Web Threat Shield was not and users could disable that functionality.
  • When you deactivated old endpoints, they were put in an "inactive" category. You could not then delete the "inactive" endpoints. For someone who likes to keep things clean, this was annoying.
  • I found the rollout of endpoint agent updates to be rather slow.
  • The only positive impact was that Webroot had an endpoint agent for MacOS, which we didn't have before, so it increased security in that aspect.
We had to manually do installs on our MacOS endpoints. Otherwise, we did not have any problems with deploying to our Windows endpoints. Our RRM solution helped greatly with deploying to our Windows endpoints.
We found other products to be able to detect malware and malicious URL's better than Webroot Endpoint Protection. Thus, we moved away from Webroot Endpoint Protection. Also, over the years, there were at least 2 big mistakes by Webroot, where our business applications were flagged as malicious as a false positive. Webroot did a public apology, but those mistakes were highly disruptive.

Do you think Webroot Endpoint Protection delivers good value for the price?

Yes

Are you happy with Webroot Endpoint Protection's feature set?

No

Did Webroot Endpoint Protection live up to sales and marketing promises?

No

Did implementation of Webroot Endpoint Protection go as expected?

Yes

Would you buy Webroot Endpoint Protection again?

No

Webroot Endpoint Protection is better than Windows defender, and some other EP products. Webroot seems to be integrated with a few RMM solutions, so that be a tipping point to choose Webroot for the benefits there. However, I found there to be other products that do a better job of detecting malware. Also, in these days, EDR is the product you should have, not an EP product.

Webroot Endpoint Protection Feature Ratings

Endpoint Security
6.3
Anti-Exploit Technology
6
Centralized Management
8
Infection Remediation
5
Malware Detection
6

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