My experience with Zeni
December 05, 2024

My experience with Zeni

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zeni

I feel that am a victim of ACH Fraud through Zeni. In my experience October 17, 2024 19 ACH frauds happened to my business account. The withdrawal said from Zeni Inc. My business account was drained. My company is a small US business of 3 family members. We are now suffering from Zeni Inc. Here is the reply from Zeni: Please contact your bank and local authorities to file a dispute. Once this is completed, law enforcement will reach out requesting information.
  • I believe Zeni was taking my money without permission
  • Zeni did not verify the company to be legitimate. They let a gmail address with no website qualify. All they needed to do was look up the real company and verify this is fraudulent.
All I know was I am a victim of ACH through the Zeni system.
My business will take years to recover from this fraud.

Do you think Zeni delivers good value for the price?

Not sure

Are you happy with Zeni's feature set?

No

Did Zeni live up to sales and marketing promises?

No

Did implementation of Zeni go as expected?

I wasn't involved with the implementation phase

Would you buy Zeni again?

No

It is my opinion that Zeni wants customers and does not verify that the customers are who they say they are. I believe this is what happened to me. They let someone take my money and let the fraud happen. I feel that a simple verification would have prevented this fraud from happening.

Zeni Feature Ratings

1.0
Accounts payable
1
Accounts receivable
1
Cash management
1
Bank reconciliation
1
Expense management
1
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
1
Multi-division support
Not Rated
Regulations compliance
1
Electronic tax filing
Not Rated
Self-service portal
1
Global Financial Support
1
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
1
Journals and Reconciliations
Not Rated
Enterprise Accounting
1
Configurable Accounting
1
Centralized Rules Framework
1
Standardized Processes
1
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
1.0
Pay calculation
1
Benefit plan administration
Not Rated
Direct deposit files
1
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
1.0
API for custom integration
1
Plug-ins
Not Rated
1.0
Role-based user permissions
1
Single sign-on capability
1

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