Zix Gateway and email ecryption review from a law firm
October 13, 2017
Zix Gateway and email ecryption review from a law firm
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zix Email Encryption (ZixEncrypt)
It is currently being used by paralegal and legal assistants in our office. Zix addresses security and compliance concerns by automatically filtering and securing communications being sent out of our office. With past software, users had more control over what was secured but with Zix the communications are done behind the scenes automatically.
- One of the things that Zix does well is that it not only provides security to plain text it also makes sure attachments are in compliance as well
- Being able to add many policies and include/exclude users on the back end provides great flexibility when managing many different types of users. Some of our users require more compliance than others so the ability to create an abundance of policies has been great
- The integration with Exchange and Outlook for our users has been a positive experience. It took some time to create all the policies at the beginning but everything seems to be work great.
- We had to create a policy to force encrypt emails that may not meet criteria of policies in place. I believe having an add in or macro that will allow users to encrypt on demand would be a good addition. Perhaps this is already an option so I could be wrong but with our environment we had to setup up a keyword that forces encryption. Many users seem to forget this keyword, causing delays.
- I have been told that recipients sometime struggle with accessing Zix and creating username/passwords to access our items. I believe more instruction and explanation to those receiving may eliminate these obstacles.
- One of the biggest annoyances I found was that Zix has multiple portals for the admin. I believe there are 3-4 portals where I need to log in separately to do different things to manage our Zix Gateway, users, policies, etc. It would seem reasonable that all these platforms could be combined into one.
- We have only had Zix in place for a few months but it has certainly created peace of mind that we have taken steps to protect all stakeholders.
- Initially some of my users questioned why things were being encrypted and the whole process behind the scenes. But as they have used it, there has been an increased acceptance of the software and overall I have heard positive results.
- Overall, the number of users utilizing Zix has increased over the last few months. We started with a smaller sample of licenses and will be adding to the entire firm as it has been a positive to our organization. I know that having this in place will protect our firm and our clients.
- app river
When purchasing it was important to implement a product that had a solid reputation. Many of the companies we receive records from use Zix so there was familiarity. The product had to be easy to use and the implementation had to have little or no impact on the users. Zix met all these requirements so we decided to move forward with Zix.