Zix is a great secure email platform!
October 23, 2017

Zix is a great secure email platform!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zix

Zix does a really great job of making it easy for my organization to use secure email.
We are using Zix across most of our organization. We needed a secure email solution and we wanted for it to be as seamless and easy for our end users as possible and provide for some level of DLP.
  • Seamless integration with Exchange and MS Outlook.
  • Market penetration - seamless integration means that secure communication with those of our business partners who also use Zix is simple - and MANY of our business partners participate.
  • DLP rulesets are well designed and seem to be very effective.
  • Setup and implementation was handled professionally and promptly. My team only had good things to say about their experience with getting Zix off the ground.
  • I'd like to see logging of quarantined messages - who viewed it and when. Particularly when items are flagged from C level or board of director mailboxes, given the sensitive nature of them, we want to know if and when IT staff are viewing attachments or messages that they really shouldn't have to.
  • Better visibility into DLP rulesets. It's a black box without doing proactive digging.
  • We use this so that our customer base can send us secure documents, sometimes unsolicited. This can create opportunities for threat actors to deliver compromised documents into our environment. A sandboxed viewing area or comprehensive attachment scanning would be really great.
  • It lets our customers know that we take their security seriously.
  • End user adoption is very high, simply because it doesn't inconvenience them to deal with secure email like most other solutions. Nobody's trying to find a way around it...
  • We needed a solution, period, and one that we trusted and were confident would be widely adopted.
Cost, quality of platform.
Zix is really well suited for B2B communications; I can't think of many areas for improvement for this use. Where it doesn't shine so brightly is B2C communications, where we want to provide easy, customer initiated opportunities to communicate with us via secure mail.