Rick Giddings
Rick Giddings
Member for 8 years
5 ratings & reviews completed
Average rating:
Reputation: 100
| Title | CTO |
|---|---|
| Job Type | Executive |
| Department | Corporate |
| Company | TBI |
| Industry | Facilities Services |
| Size | 51-200 employees |
Expertise
| Product | Experience | Level of Expertise |
|---|---|---|
LivePerson CTI Platform (Tenfold), on conversation cloud | 2 years | |
Five9 | 13 years | |
Sugar Sell (SugarCRM) | 6 years | |
Skype for Business / Lync (discontinued) | ||
Skype (discontinued) |
Badges
Pundit- Call Center Workforce Optimization
Pundit- Customer Engagement
Pundit- Intelligent Virtual Assistant
Pundit- Interactive Voice Response (IVR)
Pundit- Contact Center
Ratings and Reviews
| Product | Rating | Rating Date | Review Link |
|---|---|---|---|
| Sugar Sell (SugarCRM) | Apr 26, 2019 | Read Review | |
| LivePerson Conversational Cloud | May 4, 2018 | Read Review | |
| Skype for Business | May 14, 2018 | ||
| Skype | May 14, 2018 |