Item: LivePerson Conversational Cloud
Rating: 10
Author: Rick Giddings

Overall Satisfaction with LivePerson CTI Platform (Tenfold)

Use Cases and Deployment Scope

Tenfold allows our organization to make more dials daily. Their click to dial feature has allowed our team to increase call volume by 37% which has lead to many more sales. It is easy to use and easy to teach. I would highly recommend this product to any mid size company with a sales team making outbound calls.

Pros and Cons

Pros

Click to dial feature allows a higher call volume per sales rep
Monitor each individuals performance on call volume and activity in your CRM
Ensure your employees are using company time to do company work and not make calls outside of work related environments.

Cons

No cons. Customer service is great
Rarely goes down

Return on Investment

Higher call volume
Identify which inquiry is calling into you with their amazing caller id

Other Software Used

SugarCRM

Likelihood to Recommend

Tracking daily activity for teams and individuals. You can track each person's call volume, who they are calling, what percentage of the calls are loaded into your CRM. Makes it much easier to have you bi-weekly meetings with each employee to give them an understanding to increase sales. It is easy, if your call volume is low, we can see it. Increase it and sales will follow.

Comments

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Try Tenfold.... Seriously.