Nicholas Collins
Nicholas Collins
Member for 5 months
6 ratings & reviews completed
Average rating:
Reputation: 140
| Title | Workforce & Operations Manager |
|---|---|
| Job Type | Manager |
| Department | Customer Service |
| Company | COCC |
| Industry | Financial Services |
| Size | 1001-5000 employees |
Expertise
| Product | Experience | Level of Expertise |
|---|---|---|
Talkdesk | 4 years | |
Calabrio WFM | 4 years | |
ServiceNow Customer Service Management | 4 years | |
Smartsheet | 4 years | |
Calabrio ONE | 7 years | |
Dayforce | 7 years |
Badges
Pundit- AI Chatbot
Pundit- Call Recording
Pundit- Sales Dialer
Pundit- Contact Center
Pundit- Workforce Management
Ratings and Reviews
| Product | Rating | Rating Date | Review Link |
|---|---|---|---|
| Calabrio ONE | Jun 24, 2026 | Read Review | |
| Dayforce | Jun 27, 2026 |