AskSpot

What is AskSpot?

AskSpot is an AI agent platform built exclusively for e-commerce businesses. It automates customer service interactions across live chat, email, and marketplace inboxes - handling product questions, order management, and support ticket resolution without human involvement.

How it works

The platform consists of two modular components that can be deployed independently or together.

The Chat Agent embeds on your storefront and acts as an always-on product advisor. It pulls live data from your product catalog to answer detailed questions on specifications, availability, and delivery, guides shoppers through purchase decisions, and handles post-purchase interactions including order modifications, return requests, and payment retries. It also includes proactive engagement triggers - activating on cart pages, search results, and no-results pages to reduce drop-off and increase conversions.

The Inbox Agent connects to helpdesk platforms and marketplace inboxes, reading incoming tickets, classifying request types, fetching data from connected systems, and either resolving tickets autonomously or generating structured draft replies for human agents to review.

Key differentiators

Unlike generic chatbots that handle only basic FAQs, AskSpot resolves complex product queries - the majority of e-commerce support volume - using live merchant data rather than general AI knowledge, eliminating hallucinated or inaccurate responses.

The platform supports 20+ languages natively using generative AI, integrates with any system via API including Shopify, IdoSell, Allegro, Amazon, Thulium, and FreshDesk, and deploys in 2-3 business days. Pricing is pay-per-use, based on resolved conversations and processed tickets. GDPR compliant, hosted on Microsoft Azure and Google Cloud.