AskSpot

AskSpot is an AI agent platform built exclusively for e-commerce businesses. The platform automates customer service interactions across live chat, email, and marketplace inboxes - handling product questions, order management, and support ticket resolution without human involvement. Unlike horizontal customer service platforms adapted for retail, AskSpot is designed from the ground up for how online stores operate.

Core Features

Chat Agent

The Chat Agent embeds on a storefront via a JavaScript snippet and functions as an always-on product advisor and support assistant. It pulls live data from the merchant's product catalog, order management system, and knowledge base to generate accurate, context-specific responses. Key capabilities include:

• Product search and recommendations based on natural language queries
• Detailed product page assistance covering specifications, availability, pricing, and delivery
• Photo-based product search for visually-driven categories such as fashion and home decor
• Post-purchase order management - status checks, address modifications, cancellations, return requests, and payment retries
• Proactive engagement triggers on cart pages, search results, and no-results pages
• Cross-sell and up-sell suggestions based on current cart and browsing context
• Lead capture, newsletter sign-ups, and loyalty programme interactions

Inbox Agent

The Inbox Agent integrates with helpdesk platforms such as Thulium and FreshDesk, as well as marketplace inboxes including Allegro and Amazon. It reads incoming support tickets, classifies request types, fetches relevant data from connected systems, and either resolves tickets autonomously or generates structured draft replies for human agents to review. It also handles ticket management tasks including queue assignment, categorisation, priority changes, and spam filtering.

Key Differentiators

According to the vendor, most chatbot platforms achieve approximately 50% real resolution rates, limited to FAQ responses and basic order lookups. AskSpot reaches approximately 75% real resolution rate by handling complex product queries and purchase guidance - the query types that represent the majority of e-commerce support volume.

Responses are generated exclusively from merchant-supplied data - product catalogs, order records, and knowledge base content - rather than general AI knowledge. This architecture eliminates hallucinated or fabricated answers, a common limitation of general-purpose AI assistants deployed in retail contexts.

Technical Specifications

AskSpot supports 20+ languages natively using generative AI - not rule-based translation workflows.

The platform integrates with any system exposing an API, including Shopify, IdoSell, RedCart, Thulium, FreshDesk, Allegro, and Amazon. Implementation requires adding a JavaScript snippet to the storefront and typically completes within 2-3 business days. The platform is hosted on Microsoft Azure and Google Cloud and is fully GDPR compliant, with a data processing agreement included as standard with every contract.

Pricing

AskSpot operates on a pay-per-use model. The Chat Agent is billed based on monthly AI conversation volume.

The Inbox Agent combines a fixed infrastructure fee with per-ticket pricing.

A free 2-week trial is available for new customers.